Heritage Mazda of Bel Air - Service Center

Customer service was at its best, honestly. The Rep listened to my concerns and reassured me everything, plus more will be checked out. He kept me in the loop as my vehicle was being appraised The Rep listened to my concerns and reassured me everything, plus more will be checked out. He kept me in the loop as my vehicle was being appraised and worked on. I left the dealership feeling confident in Mazda’s commitment to the client. Thank you! More

Took my Mazda3 for routine service, 50,000 mile maintenance. Bought the car at Heritage Mazda Bel Air and have always used them to service the vehicle. Service has always been excellent. maintenance. Bought the car at Heritage Mazda Bel Air and have always used them to service the vehicle. Service has always been excellent. More

Would go here for service again. Professionals in the service department. Clean building comfortable waiting room Professionals in the service department. Clean building comfortable waiting room More

This dealership has always been very responsive each time I call. I have always had excellent customer service with Jarrett Gillespie whenever my car comes in for service. He is very friendly & attentive! I I call. I have always had excellent customer service with Jarrett Gillespie whenever my car comes in for service. He is very friendly & attentive! I request him when I have to bring my car in! Another person I must mention is my awesome salesman Ken Arment! I have known him for over ten years & have bought 3 cars from him! He is exceptional at his job & I recommend him to anyone who is interested in buying a Mazda. He goes above & beyond for his customers! More

Heritage Mazda of Bel Air , is awesome #1 The Best dealership, in all of Maryland!! dealership, in all of Maryland!! More

Very courteous and professional. I only have had oil changes there but so far so good. I only have had oil changes there but so far so good. More

Heritage Mazda is the only place I trust to take my car for maintenance and repairs. It is also the only place I go to buy cars for my family, preferably with Ken Arment...the most personable and friendly for maintenance and repairs. It is also the only place I go to buy cars for my family, preferably with Ken Arment...the most personable and friendly car salesman ever! More

For close to 20 years I have had nothing but excellent care from Heritage Mazda. Your service department is always accommodating whether regular maintenance or an emergency situation. My family has bough care from Heritage Mazda. Your service department is always accommodating whether regular maintenance or an emergency situation. My family has bought at least 6 vehicles over the years from our favorite salesman, Ken Arment! Ken is the main reason we keep coming back to this specific dealership. More

I've known and have been purchasing cars from Ken Arment since 2006. He is unlike any car dealer you've ever met. His character and the quality of his customer service is unmatched! He's extremely person since 2006. He is unlike any car dealer you've ever met. His character and the quality of his customer service is unmatched! He's extremely personable and very honest. Over time, he'll get to know you and your vehicle preferences. Ken actually had a car picked out and waiting for me at the dealership back in 2019. Today I'm still loving and enjoying it as much as I did on day one. In addition, friends and strangers alike consistently compliment my car. They love the look! Not only that but the performance of my car is still outstanding thanks to the excellent tip top work that's done by the service department. The next time you visit the dealership ask for Ken personally. You'll make an instant friend and he'll make you feel like a part of the Mazda family immediately. I know this review sounds somewhat over the top but it's all true. Zoom Zoom forever❣ More

Jarrett was an amazing service advisor, greeted me by name when I got To the shop, knew what I was In for and got me out before my expected wait time!! Plus, I got A video from the tech ensuring my car w name when I got To the shop, knew what I was In for and got me out before my expected wait time!! Plus, I got A video from the tech ensuring my car was safe. If you take your car to Jarrett, he'll get you taken care of. xxxxxxto the whole team More