Heritage Subaru Catonsville

Subaru Forester - Excellent experience Steve made the experience enjoyable with no pressure at all. Knowledgeable on all aspects of the vehicle Victor was efficient, completed the paperwo Steve made the experience enjoyable with no pressure at all. Knowledgeable on all aspects of the vehicle Victor was efficient, completed the paperwork minimal time. More

In praise of May Farris! Our situation was somewhat complicated: we started with a repair on an older Subaru Forester that turned into a new car search. When we expressed inte Our situation was somewhat complicated: we started with a repair on an older Subaru Forester that turned into a new car search. When we expressed interest in a new Crosstrek, Jennifer Cahill of the Service Department referred us to May Farris in Sales. From the moment we got in touch with her, May was professional, helpful, and efficient. We'd heard that she was one of the best in the business, and now we know why! My wife was under extreme time pressure on account of a very busy work week. After we decided on the car and negotiated the deal for the trade-in and the new Crosstrek, we asked May if there was any way she could help expedite the purchase and pickup of the new car. She promised to do the best she could, and she delivered. The whole process went as quickly as possible. Then, after the papers were signed, she took the time to orient us to some of the car's trickier features. There was one glitch in the sale: a tire problem on the first day we brought the car home. And here, too, May went to bat for us. The problem was solved, and my wife is very happy with her new car. Thank you, May! We appreciated all your help. We won't hesitate to recommend you to our friends in the area who might be interested in a Subaru. More

Purchase at Heritage Subaru Catonsville The best hassle free car purchase my wife and I have experienced. Matthew Nemetz is very knowledgeable about the car and has answered all our ques The best hassle free car purchase my wife and I have experienced. Matthew Nemetz is very knowledgeable about the car and has answered all our questions during the two Dealership visits and more through emails. My wife and I appreciate Matt's patience. We will definitely recommend Matt to friends and relatives. Thank you Matt, Byron More

Jennifer goes above and beyond! We brought in a five-year-old Forester with nearly 100,000 miles on it that was consuming oil. We'd read about Subaru's program to extend the warranty We brought in a five-year-old Forester with nearly 100,000 miles on it that was consuming oil. We'd read about Subaru's program to extend the warranty on some Foresters to deal with this known problem; ours was part of that program. Jennifer walked us through the repairs that would be required. We were worried that Subaru might not honor the extended warranty in light of the heavy mileage on our car. Jennifer made sure to double-check with the powers that be and reassured us that our Forester would be covered by the program. In the end, we decided to trade in the Forester for a new Crosstrek, with some expert sales help from May Farris. And there, too, Jennifer was extremely helpful with a tire issue that cropped up the day we drove the new car home. Jennifer kept us in the loop at all times; she was friendly and efficient; and we felt we had an advocate in her when it came to dealing with the warranty issue. Thank you, Jennifer! We appreciated all your help. More

Good experience Worked with Steve Sherman. Very good, no high pressure. Very informative about the cars. He is good at what he does, I would certainly recommend him. Worked with Steve Sherman. Very good, no high pressure. Very informative about the cars. He is good at what he does, I would certainly recommend him. Make an appointment with him, he is a busy man! Pretty popular in that joint! It is always a game buying a car, but I would say this time it was an easier process. Steve was patient with me, met with me a few times, always with no pressure before I took the plunge. Manager Dan Rosenfeld was good. I had left him a message on his voicemail about a concern. He was quick to return my call the same day and felt he took my concerns seriously. More

Great Customer Service Had a great experience today. My car battery was dying out on me in the middle of winter and this was replaced at no charge with great customer servic Had a great experience today. My car battery was dying out on me in the middle of winter and this was replaced at no charge with great customer service. LuJuan was excellent. Thanks LuJuan More

Outstanding service Lejuan's attention to detail, consistent communication to keep me updated on the work and her cheery positive attitude have made my last two service Lejuan's attention to detail, consistent communication to keep me updated on the work and her cheery positive attitude have made my last two service appointments very positive experiences. She's a knowledgeable and efficient professional! More

Lejuan Robinson was my service advisor the last time I was at Heritage. She is awesome. She keeps a lot of xxxxx in the air (dealing with various different custome was my service advisor the last time I was at Heritage. She is awesome. She keeps a lot of xxxxx in the air (dealing with various different customers). She's fast, she gives updates while you wait, she explains when a person doesn't quite understand something and she seems to enjoy her work all the while. She has a gentle sense of humor. As a company, you should make sure that you keep Lejuan happy because she's the kind of person that creates customer loyality. More

Great experience Matt Nemetz delivered the best price and a very pleasant buying experience. Matt is very knowledgeable about the cars and simply straightforward in hi Matt Nemetz delivered the best price and a very pleasant buying experience. Matt is very knowledgeable about the cars and simply straightforward in his approach to selling you a Subaru. Definitely recommend reaching out to Matt and Heritage Catonsville. More

IT DOESN'T GET ANY BETTER THEN THIS/OR LOYALTY HI, MY NAME IS EDITH HUTTON...I DON'T KNOW WHAT TO SAY BUT ONE THINGS FOR SURE, I WILL TELL YOU THE TRUTH....I GUESS THIS WHOLE THING STARTED A LITTLE HI, MY NAME IS EDITH HUTTON...I DON'T KNOW WHAT TO SAY BUT ONE THINGS FOR SURE, I WILL TELL YOU THE TRUTH....I GUESS THIS WHOLE THING STARTED A LITTLE OVER THREE YEARS AGO..BACK THEN I WAS A SINGLE MOM, NOT MUCH MONEY OR CREDIT..I WAS ON MY ANDROID AND AN AD CAME ON FROM A COMPANY CALLED MILE ONE, IT SAID THEY COULD FINANCE ANYONE. WELL I SAID TO MYSELF YEAH RIGHT. BUT A FEW HOURS LATER I SENT A MESSAGE TO A LADY WHO CALLED ME IN LESS THEN 10 MINUTES..SHE MADE ME AN APPOINTMENT,TO MAKE A LONG STORY SHORT THAT WAS THE BEGINNING OF A GREAT RELATIONSHIP WITH HERITAGE MAZDZ/SUBARU, FOR ME...I WAS INTRODUCED TO A SALESMAN WHO WAS KIND, PATIENT, LET ME KNOW EVERYTHING THAT WAS GOING ON HE WAS GREAT...THIS SALESMANS NAME IS STEVE SHERMAN, MY SALESMAN, AND AFTER FOUR CARS MY FRIUEND. I WANT TO SAY THE ENTIRE STAFF FROM CHIEF DAN, MY NAME FOR HIM, STEVE, AND MY FIANCE MAN WERE SO WONDERFUL. NOW KEEP IN MIND, STEVE HELPED ME GET FINANCED FOR A BRAND NEW 2016 MAZDA SPORT 3, A BEAUTIFUL RED..I HAD WANT GRAY BUT THEY DIDNT HAVE ONE..WELL AFTER A LITTLE WHILE I WENT BACK TO STEVE SHERMAN AND ASKED IF HE HAD A GRAY MAZDA 3 SPORT LIKE I HAD WANTED...BINGO, I GOT MY GRAY MAZDA..NOW I REMARRIED A MAN I ADORE, BUT DON'T TELL HIM OR HE'LL GET A BIG HEAD. WELL HE WANTED AN SUV SO BACK TO STEVE WE WENT AND BOUGHT A MAZDA CX9...WHAT A BEAUTY...I LOVED TE HEATED SEATS..WELL THIS PAST MONDAY MORNING MY HUSBAND SAID FOR CHRISTMAS HE WANTED TO TRADE THE SUV IN AND GET ME A CAR..WELL AS IT TURNED OUT I WAS SURE IT WOULD BE A USED CAR, BUT I LOVE HIM SO I DID AS I WAS ASKED..BELIEVE ME WHEN I SAY THOSE PEOPLE AT HERITAGE SUBARU WORKED THERE BUTTS OFF FOR MY HUSBAND AND ME..AND ALL THE WHILE WE WERE THE STEVE WAS RIGHT ON TOP ALONG WITH MR, CHIEF, DAN, KEEPING US INFORMED OF WHAT WAS HAPPENING.. WHAT IM LEADING UP TO IS THAT THIS TEAM AT HERITAGE IS SO PROFESSIONAL, SO HELPFUL, SO CARING I CAN ONLY SAY IF YOUR IN THE MARKET FOR A NEW OR USED CAR RUN, NO KIDDING TO HERITAGE, YOU'LL NEVERR BE SORRY YOU DID..WAIT IM NOT FINISHED, ABOUT MY CHRISTMAS PRESENT,I NOW HAVE A 2018 SUBARU FORESTER....ABSOLUTELY GEORGOUS.... I WANT TO TAKE THIS TIME TO THANK EVERYONE AT HERITAGE SUBARU, FROM THE CHIEF, DAN THANK YOU, FOR STEVE SHERMAN, AFTER 4 CARS I FEEL LIKE WE ARE FAMILY TO MY FINANCE MAN, IM SORRY I DON'T REMEMBER YOUR NAME BUT I REMEMBER YOUR KINDNESS.. IF I LIVE TO BE 100, HERITAGE IS THE ONLY DEALERSHIP I WOULD EVER GO TO... TRY THEM IT WILL BE AN EXPERIENCE YOU WILL ALWAYS REMEMBER... THANK YOU, HAVE A GREAT HOLIDAY NO MATTER YOUR FAITH, MERRY CHRISTMAS AND YES HAVE A WONDERFUL NEW YEAR....AND IF YOUR IN THE ARKET FOR A NEW OR USED VEHICLE RUN TO HERITAGE...YOU WON'T BE SORRY. LOVE YOU HERITAGE..... EDITH HUTTON PROUD OWNER OF A NEW SUBARU....YEAH...... More