Heritage Subaru Catonsville

Do not work with Matt, he is beyond rude. I am planning to purchase a vehicle this week; I have been doing research for about two months and was 99% sure I was going to purchase a Forester or I am planning to purchase a vehicle this week; I have been doing research for about two months and was 99% sure I was going to purchase a Forester or Outback- however friends spoke highly of the Mazda Cx-5. I decided to stop into the Mazda dealership that is also connected to a Subaru dealership to compare the two. We walked around the Mazda show room for about 25 minutes- sat in the car, checked out cargo room etc. and no one asked if we had any questions- several sales associates looked right at me and didn't say a word. We decided to leave and walk over to Subaru where we were greeted by Matt Wood. He asked a few questions including “What are you currently driving" I informed him I have an Audi S5. He then proceeded to talk about how Audi is the number one car brand according to consumer reports and even showed us a chart proving this statement. He kept talking up Audi until we politely changed the subject. I would think someone working at Subaru dealership would want to talk up the brands he is selling. He then started talking up the Mazda and how much his wife loves it. Odd to me since he has a Subaru shirt on and works in the Subaru dealership, so I asked if he could show us the Mazda and then after that I like to test drive the Forester and the Outback (this will be my third and final time test driving the Subaru vehicles before I make my decision). He said he can sell both Mazda and Subaru so that wouldn’t be a problem. Matt made copies of our driver licenses and then said he was going to sit up front so he could show us lots of the features and creature comforts while I was driving. I find that to be unsafe when I am driving and when I test drive I prefer to go without a sales person so I can decide if I like the car on my own. Most dealerships have no problem with this if you simply ask. Some dealerships have let me take a car for a weekend to see if I like it, and some simply say it's policy that they must join you and are very polite about it. I asked Matt if we could possibly test drive alone, and he responded abruptly yelling " No" I said " oh, ok- we have never had an issue at other dealerships test driving alone- then he yelled at me and snapped saying " go work with another sales person- good bye!" and he walked away. I have never been treated with such disrespect. I will never set foot in this dealership again unless this person no longer works there. Clearly he did not need a sale and doesn't believe in human decency. Is this how I can expect to be treated once I purchase a Subaru? I have called the dealership and left a voicemail for the General Manager, and I have emailed the dealership and not heard back. Clearly this dealership doesn’t care about customers. Matt Wood may have lost the dealership two loyal customers and everyone I tell about my experience will not want to go to Heritage Subaru Catonsville. More

Great Experience on My First Car Purchase I visited a few Subaru dealerships before Heritage Subaru. My experience with Heritage Subaru, May, and Kevin was phenomenal! May is very friendly, he I visited a few Subaru dealerships before Heritage Subaru. My experience with Heritage Subaru, May, and Kevin was phenomenal! May is very friendly, helpful and knowledgeable. They have earned my business with my first vehicle purchase, and i will be back in the future. More

Great New Car Sales Experience It was a pleasure working with a knowledgeable and personable salesman like Steve Sherman. I will be back for my next new car purchase in the spring. It was a pleasure working with a knowledgeable and personable salesman like Steve Sherman. I will be back for my next new car purchase in the spring. Thanks Steve! More

Friendly, great service, couldn't ask for more! Steve Sherman is the nicest, most personable salesman I've ever dealt with. He made car buying FUN and painless. Most of all, he is honest and caring- Steve Sherman is the nicest, most personable salesman I've ever dealt with. He made car buying FUN and painless. Most of all, he is honest and caring--he made me feel like he will remember me 10 years from now. I hope by the next time I'll need a new car, he won't be retired! Thanks Steve! More

Service These folks provide excellent service. They have been servicing my 2016 Subaru Outback. They always meet or exceed my expectations - friendly and qui These folks provide excellent service. They have been servicing my 2016 Subaru Outback. They always meet or exceed my expectations - friendly and quick intake and reasonable turnaround time of the service. More