Heritage Subaru Catonsville

Kind help for an extremely vexing situation Jennifer Cahill was my lifeline in a quite painful process, as most car repairs are. Part of the reason for the pain was my schedule: I work the grav Jennifer Cahill was my lifeline in a quite painful process, as most car repairs are. Part of the reason for the pain was my schedule: I work the graveyard shift, so it's difficult for me to do things during normal business hours. Firstly, she always accommodated me, whether it was responding promptly to texts I sent at inconvenient hours, to calling me to leave a message as soon as there was an update (and sometimes to let me know that they were still waiting on a part), to arranging a good time for me to bring in my car. I have found few other places and employees who go out of their way to ease a customer's experience. Secondly, the most unexpected, yet also most useful assistance was her managing to procure a courtesy vehicle while mine was in the shop. Since I must drive to work, I would have had to rent a car or try to ride share, but of which would have been extremely inconvenient. She definitely has kept this customer coming back to Heritage Subaru for any and all car repair issues! More

Great experience This was the best experience we have had at a car dealership. We leased a new car that seems to fit all of our needs. Steve Sherman treated us like This was the best experience we have had at a car dealership. We leased a new car that seems to fit all of our needs. Steve Sherman treated us like family, answered all our questions, and led us through the process painlessly. Sales manager, Kevin Engle, was also extremely helpful in assisting us in making our decisions. We found the other members of the dealership helpful, too. We will recommend this dealership to others. More

Amazing Sales team My husband and I purchased two new cars from Steve Sherman. Steve and his team did a fantastic job making sure we were well taken care of and happy t My husband and I purchased two new cars from Steve Sherman. Steve and his team did a fantastic job making sure we were well taken care of and happy through out the process. They did not play games and were extremely honest and upfront about pricing and trade in's. We have purchased many new cars over the years and Steve Sherman was the best salesman we have ever encountered. I would definitely recommend him and his dealership to anyone looking to purchase a car. More

Wonderful I have a lovely new car that suits me perfectly. Sales experience, test drive, price negotiation and trade-in all went smootly and fairly. I feel that I have a lovely new car that suits me perfectly. Sales experience, test drive, price negotiation and trade-in all went smootly and fairly. I feel that I got a great car at a great price. May and Kevin were wonderful. Victor in finance was also awesome. I appreciated May's warm personality, her knowledge and patience. More

Awesome! Lejuan and her staff really helped me out after an unfortunate incidence that consequently impacted the safety of my car. Lejuan is so sweet and kept Lejuan and her staff really helped me out after an unfortunate incidence that consequently impacted the safety of my car. Lejuan is so sweet and kept me updated. Thank you guys! More

Happy Story! After researched few competitors and test drive my new Crosstrek Subaru, Matt Nemetz has helpful arranged exactly color, package options and price mat After researched few competitors and test drive my new Crosstrek Subaru, Matt Nemetz has helpful arranged exactly color, package options and price matched. No hassle and very smooth to buy a car from his team (Kevin and Victor). Think Matt when buying new Subaru ! More

Scott Staley I worked with Scott Staley. It was a great pleasure to do business with Scott along with the dealership. I also dealt with Armando Graham. Both of I worked with Scott Staley. It was a great pleasure to do business with Scott along with the dealership. I also dealt with Armando Graham. Both of them were extremely professional, courteous and respectful. Scott came and picked me up since my car had stopped on the busy I95 highway. He is a great gentlemen. The dealership was honest and they followed thru with all my requirements. Armando is a great sales manager and deals with people with respect. I purchased a Subaru Legacy for my daughter. The whole experience was so delightful. I would great recommend the dealership. My special thanks to Scott and to Armando. When I am ready to get another car for myself I will go back to this dealership. I live in PA and I would drive to Baltimore MD to do business with Scott and Armando. Thank you to both for making the buying experience memorable. KUDOS. More

Great costomer response LeJuan was incredibly helpful when we brought our new Outback in with transmission problems. She assured us that she would drive the car herself and LeJuan was incredibly helpful when we brought our new Outback in with transmission problems. She assured us that she would drive the car herself and make sure the problem was properly diagnosed. She called and kept me up to date as service progressed. She is the best service coordinator I have ever had the experience to work with. More

Great Experience! New 2017 Outback owner from Heritage. Steve made the process of buying my first new car a breeze. Great employees and an awesome car! Thanks New 2017 Outback owner from Heritage. Steve made the process of buying my first new car a breeze. Great employees and an awesome car! Thanks More

Great experience This was my first new car. I researched and researched and knew exactly what I wanted and where I wanted to get it. Steve never tried to oversell, he This was my first new car. I researched and researched and knew exactly what I wanted and where I wanted to get it. Steve never tried to oversell, he was knowledgeable, and extremely helpful throughout the process. I truly appreciate everything he did to help me through this process! More