Heritage Subaru Catonsville

Legacy 3.6R - Over the Top Where to begin. This is not the first time my wife and I purchased a car from Russel. We've added our third vehicle to our family. Only high praise Where to begin. This is not the first time my wife and I purchased a car from Russel. We've added our third vehicle to our family. Only high praises come from us in purchasing our new 2016 Legacy 3.6R. Steve "The Shermanator" Sherman ordered and delivered the car we requested down to every option, in a timely matter, and at an excellent price. Every person we consulted with was also courteous and helpful. No hassle! I'll keep coming back for future purchases and continued vehicle service. More

Great experience! Great salesman! Frank is professional and knowledgeable when it comes to Subaru. He helped me purchase my first car and get a good rate. I would do business with him Frank is professional and knowledgeable when it comes to Subaru. He helped me purchase my first car and get a good rate. I would do business with him again. He made my overall experience a great one. If you're reading this Frank, thanks again! More

Got the Exact Subaru Outback I wanted I got the exact Outback I ordered with all the accessories I requested in a timely matter. This car was a factory order due to the color I selected. I got the exact Outback I ordered with all the accessories I requested in a timely matter. This car was a factory order due to the color I selected. My sales person Steve Sherman didn't pressure us for a sale. He was easy to deal with. So far after 3 months the Outback is doing great. More

Forrester I'm very happy with my new Subaru Forrester. The salesman, Steve Sherman, was great to work with. He found the car I wanted in the color I wanted. No I'm very happy with my new Subaru Forrester. The salesman, Steve Sherman, was great to work with. He found the car I wanted in the color I wanted. No pressure sales in a friendly environment. More

Not very good dealership Had problems from beginning, they put wrong vin number on paper work. We found out when they sent text stating your tags are dead come in so we can Had problems from beginning, they put wrong vin number on paper work. We found out when they sent text stating your tags are dead come in so we can issue new tags. Took 3 weeks to schedule 1st oil change, then took 3 1/2 hours to do oil change. Having problems with starlink, told us they were too busy in service department to go to another dealer to have it looked at. More

Fantastic Experience I recently had a fantastic experience buying my WRX at Russel Subaru. I will definitely return in the future for my next Subaru. Thank you, Steve Sher I recently had a fantastic experience buying my WRX at Russel Subaru. I will definitely return in the future for my next Subaru. Thank you, Steve Sherman! More

Made it all work in a hurry We were very impressed with Steve's Subaru/Mazda knowledge as he helped our daughter narrow her search and got her on the road quickly after her car w We were very impressed with Steve's Subaru/Mazda knowledge as he helped our daughter narrow her search and got her on the road quickly after her car was totaled. As a first-time buyer, it was wonderful for her to get all her questions answered without feeling pressured. More

Above and Beyond Service I wanted to take a moment to extend my incredible gratitude and praises to the staff for all of the hard work and persistence they showed with my rece I wanted to take a moment to extend my incredible gratitude and praises to the staff for all of the hard work and persistence they showed with my recent extensive repairs on my car (2011 WRX). It was some challenging work as there were some complicated repairs that I feel were a result of the previous owner before I bought the vehicle used. Their technicians did excellent work and the engine runs and drives like a new car now! It is even running with better power AND fuel efficiency! Additionally, I would like to extend my highest and sincerest praises of Heather and her level of “above and beyond service" that she showed to me. The job my car required was a demanding one and she went so far above any expectations I could have possibly imagined. She was so friendly, helpful, informative, and communicative throughout the entire process. I have never received a higher level of customer service in any field than I did from Heather and the technicians at this dealership. She is an incredibly valuable asset to your business and I hope she will be available to help me with all of my future needs. I will be a returning customer to Russell Subaru for as long as I live in Ellicott City, and the main reason I am so emphatic about that is because of how incredible Heather was throughout my whole experience. I cannot extend high enough praises of her and her approach to customer service. More

Great Experience - Steve is The Man! Had an excellent experience with salesman Steve Sherman. He helped me find the perfect car and was very easy to get along with. I appreciate Steve a Had an excellent experience with salesman Steve Sherman. He helped me find the perfect car and was very easy to get along with. I appreciate Steve and the whole Russel crew, It was great buying a car from someone you know would have your back if you were in a pinch. Will definitely return in the future. More

More kudos for Steve Sherman Steve Sherman is undoubtedly the best and most congenial car salesman I have ever dealt with. When my wife and I were wandering around the Russel Subu Steve Sherman is undoubtedly the best and most congenial car salesman I have ever dealt with. When my wife and I were wandering around the Russel Suburu/Mazda lot looking for Subarus, Steve came out and took us in hand, explained the features of vehicles that were available, took us on test drives that enabled us to get a feel for the cars, and helped us determine which ones suited us best. We narrowed down the options, and decided on an Impreza Limited. We went through TRUCAR come up with the best price, which Russel honored. After we decided on the color and model, I found out Steve was tied up with another customer, so I contacted Kevin Engel, the sales manager, who we had met earlier. Kevin obligingly checked to see if what we wanted was available, and gave me the options. When we went back in the next day, the car we wanted turned out to be in Delaware, and they had sent a retired employee to pick it up and bring it back. Friday afternoon traffic delayed getting it in, so we went back and picked up the next day. Steve had it all ready for us and explained the car’s features while standing out in the rain. All the good things written about Steve in the dealership reviews are true, and we were very happy with our experience at Russel Subaru. More