Heritage Subaru Catonsville

Just Bought Second Forester with Steve @ Russel Hard to imagine that it has been over 8 years (and 130K+ miles) since I bought my first Forester from Steve Sherman @ Russel Subaru. My new 2017 Fores Hard to imagine that it has been over 8 years (and 130K+ miles) since I bought my first Forester from Steve Sherman @ Russel Subaru. My new 2017 Forester was ready and waiting at the delivery appointment ... the paperwork for any car purchase is extensive, but the staff made it simple. More

Terrible unresponsive long service Customer service is poor, lazy and unresponsive. Took 5 weeks to get a part and complete repair. Left a pristine car absolutely dirty and greasy with Customer service is poor, lazy and unresponsive. Took 5 weeks to get a part and complete repair. Left a pristine car absolutely dirty and greasy with hand prints and footprints on interior leather. Called for Manager to give feedback leaving a detailed message. Never bothered to respond. Will not return. More

Great Team @ Russel Buying a car is always a very stressful experience – apart from being a big financial commitment there is always buyer’s remorse – did I get a ‘fair’ Buying a car is always a very stressful experience – apart from being a big financial commitment there is always buyer’s remorse – did I get a ‘fair’ deal. I was forced to look for a new car having been rear ended badly just a week ago. I did my basic research – True cars; KBB; Edmunds etc. and contacted the nearest car dealer in my area – was referred to work with Ms. May Farris. From the moment I walked into the showroom she put me at ease. She explained the differences between the Forester and Outback as I had narrowed my choice down to those two models. Once we agreed Outback was the preferred model – she walked me thru the very different features within the Outback – covered all kinds of information on build of the wagon; interior features; safety gadgets and different trim levels and what they meant for me. She offered a test drive and ensured I used some of the great features like lane change warning; blind spot monitoring; automatic brake system etc. Once we were back at the showroom – she was very patient with me – no hard sales tactics; she scanned other locations and found me the car with exact specs that I was looking for. At the last minute I changed my mind and requested a car with additional features – again she was very responsive and had no problem crunching the numbers again – luckily she found a car in their lot. I never met the manager throughout the sale process – I was so glad we never went back and forth on the price. At the end of the process – she introduced me to her manager Mr. Kevin Engle. He assured me that they don’t believe in ‘haggling’ with customers – in all my years of buying new/old cars – this was the first time I never had to meet the Sales Manager and ‘plea’ for a better price. That made me feel so much better – coming out of a car accident barely a week ago -- where I lost my previous car for no fault of mine. The Business Manager was Kirk Patel – very pleasant to work – again he did not hard sell any of protection plans; warranty – yet was assertive as to what Subaru recommends among the so many options. He was very flexible to work with on the financing options, down payments etc. May is extremely knowledgeably about Subaru corporation and its cars. She is very approachable, takes time to explain everything; reassures you at every step – are you happy; do you have any questions; what else can I do for you. Hope to be back at the dealer for servicing soon and am praying I don’t have to seek another car anytime soon – but if I ever need to then I know where to begin – Russell Subaru in the safe hands of May, Kevin and team. Note - this dealer's location is very deceptive -- they share a building with Mazda and I was wondering would they have a good number of new cars to sell -- I was very surprised to see they have a huge parking lot of new/certified car inventory at the back of the showroom -- May had to drive me in a car to get to the model car we had shortlisted. It was like being in a Walmart parking lot. PS -- I was not paid for this review!!! More

Outstanding Experience The most pleasant experience from Sales to Management to Service. Very knowledgeable, friendly and helpful in all areas. We highly recommend this deal The most pleasant experience from Sales to Management to Service. Very knowledgeable, friendly and helpful in all areas. We highly recommend this dealership to everyone. More