Heritage Subaru Catonsville

DO NOT EVER BRING YOUR CAR HERE FOR SERVICE!!! I had my car here more than 10 times in one year to fix a problem from the body shop which service dealt with that they should have fixed in the very beginnin car here more than 10 times in one year to fix a problem from the body shop which service dealt with that they should have fixed in the very beginning. Oh forgot to mention when I got my car back from the body shop days after they did not even fix the axle right which I had to bring back which wasn't even the main issue. They have real good techs and some decent techs that do a half fast job with a service manager named Jim something who just wanted to throw me under the boat. One should not be bringing there vehicle here where they don't know how to diagnose the problem and wants to charge you for the diagnostic fee for something that started from this company!! I finally decided to take my car to another place pay them the diagnostic fee in which they new exactly what the problem is and fixed it the correct way!! What bothers me is how people here at this dealership could not figure out the problem and did not want to take the blame at all for what they did wrong. I want to be discreet so I am not going to tell you in detail what part but its a part that should have been replaced when the car was in the shop from the accident. Oh by the way this part costs over a thousand thousand dollars that affects the drive-train of the car which thankfully since it was accident related my insurance covered it a another dealership. If you do not want to go through what I went through do not come here. More

Ready to buy, pay in cash - no one seemed interested in closing a sale. The sales person had limited knowledge of the cars. Overheard another sales person complaining loudly about customers - if you don't closing a sale. The sales person had limited knowledge of the cars. Overheard another sales person complaining loudly about customers - if you don't want to work with customers, then don't be in sales, but certainly don't gripe about them when other customers are in the store! Went to a competitor to buy the car and check on their pricing. Unfortunately Russel was the only dealer with the car I wanted. Russel put a hold on the car, knowing I was going to another dealer to check competitive pricing, so that the car couldn't be transferred. I have heard complaints from other buyers about this dealership - don't give them your business. More

Customer service even from the manager was poor. Customer service even from the manager was poor. Superficial attempts at good service are condescending. I had a check engine light come on that was Customer service even from the manager was poor. Superficial attempts at good service are condescending. I had a check engine light come on that was never resolved. My complaints were not taken seriously and now I have engine failure. The mechanics didn't seem to know anything about my car. They simply follow a checklist procedures that gets spit out from a computer. I received no service recommendations. I asked about a 90k service but no one ever followed up on it or helped me explore that service option. My car was never washed although I have returned for service four times. The sales person in parts was rude. The cashier seemed annoyed to be asked to do her job. Isaac was very nice and the loaner car lady was great. Ultimately, I had to take my care to Agile Automotive where the problem was addressed immediately. More

I found May & Goldie both professional, honest and knowledgeable. They weren't high pressure and were patient with all our questions. They were able to get us the exact car for which we were looking knowledgeable. They weren't high pressure and were patient with all our questions. They were able to get us the exact car for which we were looking. The dealership is in a great location and very easy to find. More

I came to Russel for a routine service of the Mazda I had purchased from them 6 years ago. While waiting in the waiting room, I decided to go look at the new Subaru Outbacks to kill some time. A new sales p purchased from them 6 years ago. While waiting in the waiting room, I decided to go look at the new Subaru Outbacks to kill some time. A new sales person approached me and was very friendly and so non-pushy that I thought perhaps she wasn't a sales lady at all. She let me get into a few different versions of the Subaru Outback and sort of just let me look which is all I wanted to do. I wasn't there, afterall to BUY a car, I was there doing a maintenance repair on my existing car! She seemed to understand that but yet didn't make me feel like I was wasting her time. Turns out, I fell in love with the car. Voilet worked with her manager Bill to evaluate my existing car's value (as a possible trade in) and they put together some numbers and options very quickly to meet my desired monthly payment. No hassle, no haggling, no guilt. I even ended up going with their finance offer as they came in at a lower interest rate than my normal, long-time bank, USAA, which was surprising to me! I felt good when I walked out of there although my husband jokes that I acted a bit impulsivley. I blame it on Russel for making it so easy. More

Let me first start off with the fact that I have purchased at least seven cars and trucks over the last three years. BMW, Mercedes, Landrover You know the list. Am I crazy NO! I just love automobil purchased at least seven cars and trucks over the last three years. BMW, Mercedes, Landrover You know the list. Am I crazy NO! I just love automobiles. I wanted a quality automobile with head room, leg room, nice interia with power that would last. So I went to Russel Subaru. I met Violet (sales Lady) who had only been selling vehicles for three weeks. Violet was such A pleasure to work with. She was very honest with me during the whole process. I met Bill (Manager) who came out to put the tags on my car. All of the folks at the dealership went out of their way to make the car purchase a pleasant experience. Whit that said YES YES YES please check out Russel Subaru Mazda for your next vehicle purchase. More

The buying and service experience at Russel has been outstanding. They treat you with respect and act like they really appreciate your business. Everyone I have dealt with at the Subaru dealer has been outstanding. They treat you with respect and act like they really appreciate your business. Everyone I have dealt with at the Subaru dealer has been great. More

May never ever put any pressure on me whatsoever. She answered all my questions. She treated me as a friend. She made the car-buying process really easy for me. She also showed me each and every detail o answered all my questions. She treated me as a friend. She made the car-buying process really easy for me. She also showed me each and every detail on the car (including safety features and my must have list and my nice-to-have list) so I knew what I was getting for my money. Outstanding service. I am recommending your dealership and staff to my friends and family. More

This is my third time back to Russel Subaru. I have purchased all my vehicles here. Bobby and has done such a good job with my newest purchase. I'm treated like family here. Bill in financing once ag purchased all my vehicles here. Bobby and has done such a good job with my newest purchase. I'm treated like family here. Bill in financing once again has set me up with a good deal! I will be back to purchase my sons first car here in just under a year. Thanks again! More

We have been to Russel Subaru in the past for their excellent service. They have always been helpful & patient with us as we wonder about looking. We are very picky people. May is a great person for excellent service. They have always been helpful & patient with us as we wonder about looking. We are very picky people. May is a great person for answering our many questions and being so patient with us. There is not many people like that anymore. More