Heritage Subaru Catonsville

We have been to Russel Subaru in the past for their excellent service. They have always been helpful & patient with us as we wonder about looking. We are very picky people. May is a great person for excellent service. They have always been helpful & patient with us as we wonder about looking. We are very picky people. May is a great person for answering our many questions and being so patient with us. There is not many people like that anymore. More

All I need to say is thank you May for being so patient with us. You have helped my daughter finally choose a car that she really liked and with the features she wanted. Also in the price range we discus with us. You have helped my daughter finally choose a car that she really liked and with the features she wanted. Also in the price range we discussed. The whole Russel dealership was patient and understanding with us. You had so much knowledge of the cars and was willing to work deals out with us. Thank you. More

I have had Subaru vehicles since I could drive. This is the only dealership that has treated me with respect. I have walked into other dealers where they just lie to my face. I know I'm a woman but I am the only dealership that has treated me with respect. I have walked into other dealers where they just lie to my face. I know I'm a woman but I am far from stupid! Bobby helped me with the purchase of my new Impreza. Throughout my whole experience, I was treated very nice. Thank you! I WILL be coming back to this dealer for my next car. More

I am so grateful for this dealership! I needed an oil change and Samantha scheduled me an appointment that same day. I was able to get in and out on my lunch break without being late to work. Wonderful change and Samantha scheduled me an appointment that same day. I was able to get in and out on my lunch break without being late to work. Wonderful! I've tried other places and I'm waiting paste my appointment time. Thank you! More

Without a doubt the best car buying experience I have ever had. Bobby greeted us, ask us what we wanted and the deal we were expecting and he made it happen. It happened just like that. They had the exac ever had. Bobby greeted us, ask us what we wanted and the deal we were expecting and he made it happen. It happened just like that. They had the exact car and model with the right options and we were done in a matter of a couple of hours. If you want a no nonsense approach and want to get away from the greasy, cheesy car sales guy then you should just go directly to see Bobby and get it done right. More

I have been going to Russel Subaru for years now. I always am satisfied with the service I receive. The repairs are always done correctly. I always recommend Russel to the other Subaru owners I know. I always am satisfied with the service I receive. The repairs are always done correctly. I always recommend Russel to the other Subaru owners I know. I absolutely love Subaru and wouldn't trade it for any other make in cars!!! My repairs adviser, Jeff Hudson is the best!!! More

George helped me so much and really saved me alot of money on my repair. They evengot me help with getting a rental car even though my warranty had expired. After they fixed my car they promptly called money on my repair. They evengot me help with getting a rental car even though my warranty had expired. After they fixed my car they promptly called me to tell me my repair was done and even returnd my rental for me. Thank you so much and go see George. More

I leased a new Subaru and was very happy with Steve Sherman who was very helpful and informative. Showed me around the location offered suggestions. Excellent customer service skills. Polite and knowle Sherman who was very helpful and informative. Showed me around the location offered suggestions. Excellent customer service skills. Polite and knowledgeable,Would strongly recommend him and the dealership to others.Dealership was clean neat and consumer friendly. More

I spoke to Jorge, salesman for the used division, and explained that I had special financial needs. The bottom line is, he took my information, spoke to his finance person and his sales manager, and was explained that I had special financial needs. The bottom line is, he took my information, spoke to his finance person and his sales manager, and was gut level honest without wasting anyone's time about whether or not they could get me financed. They knew they couldn't, so he was honest. HOW RARE FOR A CAR DEALERSHIP!! Someday, I will go there for a car when I can get the financing. Jorge...an honest car salesman. More

Monday I took my Outback in because the tire pressure sensor kept blinking after 15 minutes. The technician reset 7 codes and took it for a test drive for 25 minutes and told me it was fixed. I got 15 mi sensor kept blinking after 15 minutes. The technician reset 7 codes and took it for a test drive for 25 minutes and told me it was fixed. I got 15 minutes down the road, and it started blinking. I pulled over and called the dealer and they insisted it didn't come on. I found out later, from the technician's supervsior, Walter Porter, that the tech had the afternoon off and wouldn't be able look at my car again. It's obvious that he said it was fixed only because he wanted to leave and didn't want to take the time to do the job right. I was charged $60 for nothing. I took my car back 2 days later and they told me 3 sensors were bad but encouraged me to replace all 4 "just because". These sensors are supposed to last 10 years/100,000 miles and my car is only 3 1/2 years old with 38k miles. It is obvious that this dealer is skimming for every penny while providing inferior service. More