Heritage Subaru Catonsville

GREAT customer care in the service department. The waiting area in the service department isn't fancy but the service assistants are attentive and friendly. LeJuan has been my assistant on several The waiting area in the service department isn't fancy but the service assistants are attentive and friendly. LeJuan has been my assistant on several visits and she always makes sure to give me updates on how things are progressing with my car. On this particular visit, I was having summer tires put on my rims and she noticed that there was still grease on the rims after the mechanics were done...so she sent the car back to be cleaned up. I really appreciate LeJuan's "get it done" attitude. She's always smiling, no matter how busy she is, and that makes me relax and smile, too. More

No hassle experience Decided it was time to move to an AWD vehicle and the 2018 Outback 3.6L Touring was my choice. Met with William Hoyt and the sales manager, Justin Cl Decided it was time to move to an AWD vehicle and the 2018 Outback 3.6L Touring was my choice. Met with William Hoyt and the sales manager, Justin Cleaver on a Friday afternoon and ended up purchasing the vehicle the next day. No haggling, no hassle, no pressure. Also interacted with Victor Hong the Finance Manager and all went forward very smoothly! Have not net met the service advisor(s) or had to have my car in for any type of service (I hope not - I've only had it for 2 days!!). More

My Service Advisor, LeJuan Robinson Hello, My Service Advisor, LeJuan Robinson is caring and professional !! she's also very kind and always helps with any questions we need. Thank you ! Hello, My Service Advisor, LeJuan Robinson is caring and professional !! she's also very kind and always helps with any questions we need. Thank you !!!! More

Great buyihg experience! Steve Sherman was great to work with! He was very friendly and knowledgeable, and easy to work with. We were able to work with the dealership to rea Steve Sherman was great to work with! He was very friendly and knowledgeable, and easy to work with. We were able to work with the dealership to reach a price that met our budget. The managers were great and helpful too, and Victor made the financing experience quick and easy too. We really enjoy our new 2018 Forester and would definitely recommend working with Steve Sherman again. More

Excellent customer service! I am happy to have purchased a 2018 Subaru Forester from Heritage Subaru Catonsville. It was a pleasure working with Steve Sherman. He listened to o I am happy to have purchased a 2018 Subaru Forester from Heritage Subaru Catonsville. It was a pleasure working with Steve Sherman. He listened to our needs and got me into the right car for me for the right price. All of the staff we encountered were friendly, helpful, and knowledgeable. From start to finish, the focus is on the customer. I would highly recommend this dealership and Steve Sherman! More

Beyond all expectations! From the phone call to schedule a service appointment to the completion of the service, was an exceptionally smooth operation. Friendly, caring, and e From the phone call to schedule a service appointment to the completion of the service, was an exceptionally smooth operation. Friendly, caring, and excellent customer service skills. My Service Advisor, LeJuan Robinson was most proficient & kept me advised every step of the way!!! She was fantastic!!! All dealerships should have this type of teamwork & customer service!!! More

Awesome experience! I recently purchased a new Subaru Forrester from this dealership. My experience was awesome in every way. My salesperson, May Farris, is very profes I recently purchased a new Subaru Forrester from this dealership. My experience was awesome in every way. My salesperson, May Farris, is very professional and knowledgeable about the products, There was no pressure to purchase a car and May was able to obtain a great deal for me on the price as well as trade-in amount. After purchasing the Forrester, May very carefully and thoroughly went over the car details (electronics, safety features, gauges, etc.) with me so that I would feel comfortable driving the car from the lot. May has kept in touch by email and phone calls to make sure that everything is OK and that I do not have any questions or concerns. I thoroughly enjoyed working with May and recommend her highly! After purchasing the car and driving it for a few weeks, an appointment is set up with Kevin Reibert, their “tech guru”. Kevin will spend as much time as necessary going over everything with you in your car. This experience could not have been better. And, if I have any future questions, I can call Kevin or set up another meeting with him. Kevin is also an exceptional employee, like May. You leave this dealership with a great feeling that you are important to them after the purchase. I totally recommend this dealership. More

Steve Sherman I just purchased a new Subaru Impreza at Heratige Subaru. Steve Sherman helped is from the beginning and helped us find the perfect car for us. He's a I just purchased a new Subaru Impreza at Heratige Subaru. Steve Sherman helped is from the beginning and helped us find the perfect car for us. He's a genuinely nice guy, and great with the kids, too! Thank you! Xoxoxo More

great buying experience Steve Sherman did a great job listening to me and helping select the right car and package to meet my needs. I would absolutely recommend him to frien Steve Sherman did a great job listening to me and helping select the right car and package to meet my needs. I would absolutely recommend him to friends and family. More

A Rare Experience -- The Highest Praise My family and I were looking to buy a reliable and safe car for my move and over-thousand mile drive out to a very snowy and rugged western state. The My family and I were looking to buy a reliable and safe car for my move and over-thousand mile drive out to a very snowy and rugged western state. The incredible Steve Sherman was able to find us exactly what we were looking for. He was so patient and accommodating to us in our process. This was also our very first Subaru and we could not be any happier. I can't recommend Steve Sherman highly enough. There is no reason to go to anyone else. Thank you immensely to Steve and all the others who helped us at Heritage Subaru Catonsville. Rarely can one say that their car buying experience was enjoyable, but with Steve it surely was. More