Heritage Subaru Catonsville

Excellent Customer Service Very friendly staff that welcomes you as soon as you pull up. Lejuan was friendly and catered to my needs and questions. The team was very fast in che Very friendly staff that welcomes you as soon as you pull up. Lejuan was friendly and catered to my needs and questions. The team was very fast in checking me in and getting my car back to me. Very satisfied customer that will be back. Thanks! More

Very helpful service Lejuan was extremely helpful, courteous and knowledgeable. I had a flat tire and had been to several locations, but supposedly the tire I had was uni Lejuan was extremely helpful, courteous and knowledgeable. I had a flat tire and had been to several locations, but supposedly the tire I had was unique and not in stock. Lejuan located the tire and got it done in an hour or so. More

Trade-In/New Lease Steve was extremely helpful and professional helping me trade in my car and begin a new lease. I appreciate how Steve is always willing to help and m Steve was extremely helpful and professional helping me trade in my car and begin a new lease. I appreciate how Steve is always willing to help and make the experience comfortable and stress free. I have leased cars specifically through Subaru for over a decade and it's because of employees like Steve. More

Best buying experience I have ever had I went to heritage subaru Catonsville for a test drive. Steve Sherman met me at the door and was very helpful in explaining the Forrester's points of I went to heritage subaru Catonsville for a test drive. Steve Sherman met me at the door and was very helpful in explaining the Forrester's points of interest and what all the new features did . He explained the back up viewing screen and walked me through it so when I left the dealership I was comfortable driving. By the time we finished I decided to buy the Forrester that day. and during the time I spent at this dealership all of the team members I met were pleasant, helpful. Victor went over the financial issues and was careful to make sure I knew what each document was about, Dan met as I had completed the deal and assured me that he was available if I needed any other support. Today I met Kevin who went over all the bells and whistles in this car. I felt very comfortable with his explanations and had a chance to ask questions and the demonstrate that I could perform the tasks. The whole experience was the most relaxing and pleasant experience I have had in Purchasing a car. More

Battery for the FOB Great experience,both took really good care of me. I was in and out in 10 min. Could not thank them enough. I will be back again Great experience,both took really good care of me. I was in and out in 10 min. Could not thank them enough. I will be back again More

Excellent experience with purchasing a new car. I want to personally thank Warren Fadden for his excellent customer service during the purchase of my 2018 Subaru Crosstrek on 2/3/18. Warren also we I want to personally thank Warren Fadden for his excellent customer service during the purchase of my 2018 Subaru Crosstrek on 2/3/18. Warren also went out of his way to ensure I had access to my trade in to gather a few items left behind and stayed late on 2/5/18 to ensure the transaction and pickup of my vehicle was completed. More

Always a Good Experience I recently bought a used car from Heritage Subaru in Catonsville. Steve Sherman helped me over a period of two weeks to find a used Subaru for my son I recently bought a used car from Heritage Subaru in Catonsville. Steve Sherman helped me over a period of two weeks to find a used Subaru for my son. We looked at a number of vehicles until Steve found exactly what we were looking for. Steve always takes the time to make sure he understands what I need in a new or used car and the result is always SUCCESS!!! I can't say enough good things about Steve Sherman and his professionalism and above-and-beyond customer service. This is the third car I have purchased at this dealership and I recommend them to my friends. Justin, Kevin and Victor were also a big help in this used car search. More

Service Advisor LeJuan is great! She listens to all and any of my concerns and make sure that someone takes care of it and all my needs are met. LeJuan is great! She listens to all and any of my concerns and make sure that someone takes care of it and all my needs are met. More

perfect LeJuan is the best! car was ready as promised, cost was accurate. very sweet! I will definitely come back. convenient to my home but most importantly LeJuan is the best! car was ready as promised, cost was accurate. very sweet! I will definitely come back. convenient to my home but most importantly reliable and friendly! More