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Heritage Subaru Catonsville - Service Center

Baltimore, MD

4.8
340 Reviews

340 Reviews of Heritage Subaru Catonsville - Service Center

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October 17, 2018

Exceeding Expectations Working with Jennifer Cahill is always a pleasure. She is always professional, knowledgeable, courteous, and friendly. She always seems to find a way More

by Bernie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer Cahill, Jennifer Cahill
Oct 22, 2018 -

Heritage Subaru Catonsville responded

Bernie, we are very happy we could provide you with a positive experience! If you're ever in need of more help, please let us know! We hope you have a great day!

October 10, 2018

Tire check I have been very impressed with Lejuan and the service department. Lejuan is always very friendly and very efficient and gets my car serviced and fin More

by SteveR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lejuan Robinson
Oct 12, 2018 -

Heritage Subaru Catonsville responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Heritage Subaru Catonsville! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

October 10, 2018

Great Service Had a great experience at Heritage Subaru. I asked for a loaner when I made the appointment and when I got to the dealership it was there and ready g More

by chilump
Recommend Dealer
Yes
Employees Worked With
Lejuan Robinson
Oct 12, 2018 -

Heritage Subaru Catonsville responded

Hello, we are very happy we could provide you with a positive experience! Thank you, and have a fantastic day!

October 09, 2018

Service last ke a fine tuned car! Smooth Tried something different this time. Brought my car in the night before and that was the best decision for me. Got a call first thing from Ms Robinson More

by LBJackson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donna Alder, Lejuan Robinson
Oct 12, 2018 -

Heritage Subaru Catonsville responded

We strive for 100% satisfaction, and it is great to see you had such a positive service experience at Heritage Subaru Catonsville! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 08, 2018

Truly a customer rep LeJuan is actually the best thing about this place! She is always great to work with and truly cares about your problems and getting them fixed right! More

by Shensley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lejuan Robinson
Oct 12, 2018 -

Heritage Subaru Catonsville responded

Shensley, thank you for your kind review; we are happy to pass along your comments to LeJuan! Please don't hesitate to reach out if there's anything additional we can do for you.

October 08, 2018

Very courteous and responsive I go to Heritage Subaru Catonsville for my maintenance. I have a prepaid plan and could go to any Subaru dealer. They are the closest. I started wi More

by Jay from Ellicott City
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lejuan Robinson
Oct 12, 2018 -

Heritage Subaru Catonsville responded

We appreciate your positive review about your recent experience with us. Thank you so much for choosing Heritage Subaru Catonsville for your service needs! We look forward to your next visit! Take care!

October 05, 2018

Amazing Customer Service I have been going to this dealership for couple years now and always had a very good experience. The team is very personable, friendly and provide exc More

by Subaruguy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
May Farris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lejuan Robinson, Ryan Morse
Oct 12, 2018 -

Heritage Subaru Catonsville responded

We're happy to hear you had such a positive experience with our team! If you're ever in need of more help, please let us know!

October 05, 2018

Service of 2018 Impreza Lejuan was engaging and knowledgeable. My car was dealt with promptly and professionally. And was returned clean - which is always appreciated. The More

by Jeanette
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lejuan Robinson
Oct 12, 2018 -

Heritage Subaru Catonsville responded

We are pleased to hear Lejuan took great care of you! We are always more than happy to assist you if anything else comes up. Take care!

October 02, 2018

I like the service the evaluation is a pain Ms Robinson was great. She knows the product and suggested appropriate solutions.The wait was not long.The waiting room was comfortable even with cons More

by No
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lejuan Robinson
Oct 10, 2018 -

Heritage Subaru Catonsville responded

We appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!

October 01, 2018

Great Experience Lejuan is GREAT! Honestly the only person I will deal with when going back to the dealership. She is always friendly and making sure my needs are bein More

by bluu123
Recommend Dealer
Yes
Employees Worked With
Lejuan Robinson
Oct 10, 2018 -

Heritage Subaru Catonsville responded

Hello, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. We hope you have a great day!

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