Heritage Subaru Catonsville - Service Center

Exceeding Expectations Working with Jennifer Cahill is always a pleasure. She is always professional, knowledgeable, courteous, and friendly. She always seems to find a way Working with Jennifer Cahill is always a pleasure. She is always professional, knowledgeable, courteous, and friendly. She always seems to find a way to go "above and beyond" and helps to reinforce the total value of the Subaru experience. More

Tire check I have been very impressed with Lejuan and the service department. Lejuan is always very friendly and very efficient and gets my car serviced and fin I have been very impressed with Lejuan and the service department. Lejuan is always very friendly and very efficient and gets my car serviced and finished with great efficiency. More

Great Service Had a great experience at Heritage Subaru. I asked for a loaner when I made the appointment and when I got to the dealership it was there and ready g Had a great experience at Heritage Subaru. I asked for a loaner when I made the appointment and when I got to the dealership it was there and ready go. The repair was quick and I was back on the road. More

Service last ke a fine tuned car! Smooth Tried something different this time. Brought my car in the night before and that was the best decision for me. Got a call first thing from Ms Robinson Tried something different this time. Brought my car in the night before and that was the best decision for me. Got a call first thing from Ms Robinson acknowledging receipt of my car and checked to see what if any concerns I had. Next call was before 10am maybe and my she explained service received and to tell me my car was ready. Did my happy dance! More

Truly a customer rep LeJuan is actually the best thing about this place! She is always great to work with and truly cares about your problems and getting them fixed right! LeJuan is actually the best thing about this place! She is always great to work with and truly cares about your problems and getting them fixed right!! More

Very courteous and responsive I go to Heritage Subaru Catonsville for my maintenance. I have a prepaid plan and could go to any Subaru dealer. They are the closest. I started wi I go to Heritage Subaru Catonsville for my maintenance. I have a prepaid plan and could go to any Subaru dealer. They are the closest. I started with Lejuan as my agent in the service department and continue to request her. Nice to have a rapport. So far, I have found there service department to be pleasant, and courteous and responsive. I though the spray to the windshield wiper fluid didn't. I stopped by unannounced and spoke to Lejuan. She came right out to help me. I was doing it wrong. So much for having multiple cars and nothing uniform. More

Amazing Customer Service I have been going to this dealership for couple years now and always had a very good experience. The team is very personable, friendly and provide exc I have been going to this dealership for couple years now and always had a very good experience. The team is very personable, friendly and provide excellent customer service. Bought a Forester few months ago and May Farris in sales helped with the purchase and worked with the price (just like last time when she helped my brother get a Wrx). Recently had an issue when my car went through car wash with open moonroof. Ryan Morse and LeJuan Robinson completely took care of it. More than impressed like always! More

Service of 2018 Impreza Lejuan was engaging and knowledgeable. My car was dealt with promptly and professionally. And was returned clean - which is always appreciated. The Lejuan was engaging and knowledgeable. My car was dealt with promptly and professionally. And was returned clean - which is always appreciated. The young man who greeted me in the service bay was very nice. Car was taken off for its service promptly. More

I like the service the evaluation is a pain Ms Robinson was great. She knows the product and suggested appropriate solutions.The wait was not long.The waiting room was comfortable even with cons Ms Robinson was great. She knows the product and suggested appropriate solutions.The wait was not long.The waiting room was comfortable even with construction More

Great Experience Lejuan is GREAT! Honestly the only person I will deal with when going back to the dealership. She is always friendly and making sure my needs are bein Lejuan is GREAT! Honestly the only person I will deal with when going back to the dealership. She is always friendly and making sure my needs are being met. She’s constantly checking in to ensure everything went well and was up to my expectations More