Heritage Subaru Catonsville - Service Center

Service last ke a fine tuned car! Smooth Tried something different this time. Brought my car in the night before and that was the best decision for me. Got a call first thing from Ms Robinson Tried something different this time. Brought my car in the night before and that was the best decision for me. Got a call first thing from Ms Robinson acknowledging receipt of my car and checked to see what if any concerns I had. Next call was before 10am maybe and my she explained service received and to tell me my car was ready. Did my happy dance! More

Very courteous and responsive I go to Heritage Subaru Catonsville for my maintenance. I have a prepaid plan and could go to any Subaru dealer. They are the closest. I started wi I go to Heritage Subaru Catonsville for my maintenance. I have a prepaid plan and could go to any Subaru dealer. They are the closest. I started with Lejuan as my agent in the service department and continue to request her. Nice to have a rapport. So far, I have found there service department to be pleasant, and courteous and responsive. I though the spray to the windshield wiper fluid didn't. I stopped by unannounced and spoke to Lejuan. She came right out to help me. I was doing it wrong. So much for having multiple cars and nothing uniform. More

Truly a customer rep LeJuan is actually the best thing about this place! She is always great to work with and truly cares about your problems and getting them fixed right! LeJuan is actually the best thing about this place! She is always great to work with and truly cares about your problems and getting them fixed right!! More

Service of 2018 Impreza Lejuan was engaging and knowledgeable. My car was dealt with promptly and professionally. And was returned clean - which is always appreciated. The Lejuan was engaging and knowledgeable. My car was dealt with promptly and professionally. And was returned clean - which is always appreciated. The young man who greeted me in the service bay was very nice. Car was taken off for its service promptly. More

Amazing Customer Service I have been going to this dealership for couple years now and always had a very good experience. The team is very personable, friendly and provide exc I have been going to this dealership for couple years now and always had a very good experience. The team is very personable, friendly and provide excellent customer service. Bought a Forester few months ago and May Farris in sales helped with the purchase and worked with the price (just like last time when she helped my brother get a Wrx). Recently had an issue when my car went through car wash with open moonroof. Ryan Morse and LeJuan Robinson completely took care of it. More than impressed like always! More

I like the service the evaluation is a pain Ms Robinson was great. She knows the product and suggested appropriate solutions.The wait was not long.The waiting room was comfortable even with cons Ms Robinson was great. She knows the product and suggested appropriate solutions.The wait was not long.The waiting room was comfortable even with construction More

Great Experience Lejuan is GREAT! Honestly the only person I will deal with when going back to the dealership. She is always friendly and making sure my needs are bein Lejuan is GREAT! Honestly the only person I will deal with when going back to the dealership. She is always friendly and making sure my needs are being met. She’s constantly checking in to ensure everything went well and was up to my expectations More

Great experience Lejuan is professional and very competent/efficient at her job. But above all, she is genuinely friendly and eager to help you. She seem to have an ex Lejuan is professional and very competent/efficient at her job. But above all, she is genuinely friendly and eager to help you. She seem to have an excellent work ethic and her courteous and friendly nature leaves a very positive impression. More

Pleasant experience Lejuan and all the personnel at Heritage Subaru of Catonsville took great care of me and my car. They were courteous and friendly and took care of my Lejuan and all the personnel at Heritage Subaru of Catonsville took great care of me and my car. They were courteous and friendly and took care of my car efficiently. Going there for service is always a pleasant experience. More

Above and beyond I was travellong from NJ and my AT transmission oil light started blinking. LeJuan Robinson took care of me and went out of her way to stay in contac I was travellong from NJ and my AT transmission oil light started blinking. LeJuan Robinson took care of me and went out of her way to stay in contact while I had a free loaner car. I had the 100k extended warranty and although my Crosstrek was only 4 years old, I have 120k miles on it. She was Persistent with Subaru and corporate approved the coverage. An amazing degree of customer care and service for an out of town guy passing through. I’m coming back to Catonsville to buy my next Subaru!!Thank you LeJuan and Ryan. Great service — great people. Bob M. Branchburg, NJ More