Heritage Subaru Catonsville - Service Center

Customer service even from the manager was poor. Customer service even from the manager was poor. Superficial attempts at good service are condescending. I had a check engine light come on that was Customer service even from the manager was poor. Superficial attempts at good service are condescending. I had a check engine light come on that was never resolved. My complaints were not taken seriously and now I have engine failure. The mechanics didn't seem to know anything about my car. They simply follow a checklist procedures that gets spit out from a computer. I received no service recommendations. I asked about a 90k service but no one ever followed up on it or helped me explore that service option. My car was never washed although I have returned for service four times. The sales person in parts was rude. The cashier seemed annoyed to be asked to do her job. Isaac was very nice and the loaner car lady was great. Ultimately, I had to take my care to Agile Automotive where the problem was addressed immediately. More

I am so grateful for this dealership! I needed an oil change and Samantha scheduled me an appointment that same day. I was able to get in and out on my lunch break without being late to work. Wonderful change and Samantha scheduled me an appointment that same day. I was able to get in and out on my lunch break without being late to work. Wonderful! I've tried other places and I'm waiting paste my appointment time. Thank you! More

I have been going to Russel Subaru for years now. I always am satisfied with the service I receive. The repairs are always done correctly. I always recommend Russel to the other Subaru owners I know. I always am satisfied with the service I receive. The repairs are always done correctly. I always recommend Russel to the other Subaru owners I know. I absolutely love Subaru and wouldn't trade it for any other make in cars!!! My repairs adviser, Jeff Hudson is the best!!! More

George helped me so much and really saved me alot of money on my repair. They evengot me help with getting a rental car even though my warranty had expired. After they fixed my car they promptly called money on my repair. They evengot me help with getting a rental car even though my warranty had expired. After they fixed my car they promptly called me to tell me my repair was done and even returnd my rental for me. Thank you so much and go see George. More

Monday I took my Outback in because the tire pressure sensor kept blinking after 15 minutes. The technician reset 7 codes and took it for a test drive for 25 minutes and told me it was fixed. I got 15 mi sensor kept blinking after 15 minutes. The technician reset 7 codes and took it for a test drive for 25 minutes and told me it was fixed. I got 15 minutes down the road, and it started blinking. I pulled over and called the dealer and they insisted it didn't come on. I found out later, from the technician's supervsior, Walter Porter, that the tech had the afternoon off and wouldn't be able look at my car again. It's obvious that he said it was fixed only because he wanted to leave and didn't want to take the time to do the job right. I was charged $60 for nothing. I took my car back 2 days later and they told me 3 sensors were bad but encouraged me to replace all 4 "just because". These sensors are supposed to last 10 years/100,000 miles and my car is only 3 1/2 years old with 38k miles. It is obvious that this dealer is skimming for every penny while providing inferior service. More