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Heritage Subaru Catonsville - Service Center

Baltimore, MD

4.8
346 Reviews

346 Reviews of Heritage Subaru Catonsville - Service Center

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December 18, 2024

Service dept does repairs/maintenance correctly the first time. Their customer service is A+. Responsible. I would recommend this dealer to all Subaru drivers. More

by jackson1502
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Advisors, my mechanic, and shuttle bus driver
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Dec 21, 2024 -

Heritage Subaru Catonsville responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

December 05, 2024

Great service and communication from the service team. Ashley went above and beyond. Dennis is always awesome!! More

by Inam Islam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Arrington
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Dec 06, 2024 -

Heritage Subaru Catonsville responded

Hi, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

November 18, 2024

Very easy to schedule service appointment. Day of appointment customer service was excellent; car was ready when promised (I waited at dealership during service). More

by routes_hats.0g
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashlyn McCormick
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Nov 21, 2024 -

Heritage Subaru Catonsville responded

Hello, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

November 15, 2024

I always receive great customer service when I come to this dealership. All the staff take their time to explain what’s going on with your car, and the waiting area is nice enough to wait/get some work do More

by vasquezjanet6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lynese H.
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Nov 18, 2024 -

Heritage Subaru Catonsville responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Safe travels!

October 15, 2024

The dealership is clean and the service department is efficient. It's nice they also provide water, coffee, and snacks while you wait. More

by Nate J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lynese
Report | Print
Oct 18, 2024 -

Heritage Subaru Catonsville responded

Hello, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

October 11, 2024

As always I received the best service ever from Heritage Subaru today. I always leave knowing they care. Thank you Mr. Emil and team. More

by ELOISEJACKSON2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
May Farris
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 13, 2024 -

Heritage Subaru Catonsville responded

Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We want all our customers to feel this way when leaving our dealership!

August 24, 2024

All around great customer service. Team was efficient, courteous, and took tim to explain the services provided. More

by welfron22
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
AARON SIERAK
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Aug 31, 2024 -

Heritage Subaru Catonsville responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 21, 2024

Ashlyn was great to work with. She went above and beyond to ensure an issue I had was promptly addressed during my last vehicle service. I look forward to having my vehicle service More

by Chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashlyn McCormick
Report | Print
Aug 24, 2024 -

Heritage Subaru Catonsville responded

Hello Chris, we're happy you found our staff to be so supportive during your experience here at Heritage Subaru Catonsville. We hope you continue to choose us for all your automotive needs! Take care!

Aug 31, 2024 -

Heritage Subaru Catonsville responded

Hello Chris, we're happy you found our staff to be so supportive during your experience here at Heritage Subaru Catonsville. We hope you continue to choose us for all your automotive needs! Take care!

August 15, 2024

Aaron was verb professional and time needed to complete the service was excellent. A+++ grade. More

by Rick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron
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Aug 16, 2024 -

Heritage Subaru Catonsville responded

Hello Rick, we're happy you found our staff to be so supportive during your experience here at Heritage Subaru Catonsville. We hope you continue to choose us for all your automotive needs! Take care!

July 20, 2024

I love the service dept at heritage Subaru but not so much Steve and Ashley.. I have been trying to get the refund for the Gap insurance on my 2021 Subaru Ascent Since March 2024. As of today, still hav More

by Gapless
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ashley Richards
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kris Curry-Davis, Steve Knolle
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Aug 18, 2024 -

Heritage Subaru Catonsville responded

Thank you for taking the time to review Heritage Subaru Catonsville. Our goal is to meet then exceed the expectations of our customers and sincerely apologize as it appears this did not occur. Our Regional Sales Director, Hussein Farzad, would like to better understand your experience and address your concerns as soon as possible. At your earliest convenience, please contact Hussein directly at hussein.farzad@mileone.com or 443.269.5663 to allow us the opportunity to rectify our missteps and restore your faith in our dealership. Again, thank you for your time and we hope to speak with you soon.

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