Heritage Subaru Catonsville - Service Center

All around great customer service. Team was efficient, courteous, and took tim to explain the services provided. Team was efficient, courteous, and took tim to explain the services provided. More

Ashlyn was great to work with. She went above and beyond to ensure an issue I had was promptly addressed during my last vehicle service. I look forward to having my vehicle service She went above and beyond to ensure an issue I had was promptly addressed during my last vehicle service. I look forward to having my vehicle serviced in the future at this dealership thanks to her. More

Aaron was verb professional and time needed to complete the service was excellent. A+++ grade. the service was excellent. A+++ grade. More

I love the service dept at heritage Subaru but not so much Steve and Ashley.. I have been trying to get the refund for the Gap insurance on my 2021 Subaru Ascent Since March 2024. As of today, still hav much Steve and Ashley.. I have been trying to get the refund for the Gap insurance on my 2021 Subaru Ascent Since March 2024. As of today, still have not seen it. Phone calls and emails are not returned. Even went to corporate, still nothing. Not sure where to go next. Any ideas? More

Sadari provided excellent customer service on this visit to repair brakes ; she reviewed the service request, assured timely follow up, reported other pats that needed attention . She called to expedite my to repair brakes ; she reviewed the service request, assured timely follow up, reported other pats that needed attention . She called to expedite my return time to dealership to pick-up my car. She took care of things in a professional manner and I am grateful for that. More

Sadari always provides wonderful service. She makes sure that everything is taken care of and keeps me updated. She makes sure that everything is taken care of and keeps me updated. More

I came in for an Express oil change and tire rotation. Service Advisor Ashlyn makes customer service Priority #1. It doesn't get any better than that. Service Advisor Ashlyn makes customer service Priority #1. It doesn't get any better than that. More

Consistently reliable and excellent service. Took excellent care of my elderly parents and delivered them safely to and from the dealership. Took excellent care of my elderly parents and delivered them safely to and from the dealership. More

Sadari and Shawn provided great customer service! Both were on top of their game for a hassle free service visit. Both were on top of their game for a hassle free service visit. More

Came in for my 18000 mile service on my Subaru Outback. Sadari Walters and crew were efficient and professional. I had made an appointment and was out in a timely manner and even had my vehicle washed. Kee Sadari Walters and crew were efficient and professional. I had made an appointment and was out in a timely manner and even had my vehicle washed. Keep up the good work. Satisfied Customer ❤️👍🏻 More