Heritage Subaru Catonsville - Service Center

Have had two bad experiences with Robert Wiggington, Service Lane Manager. My 2 year old car with 20,000 miles on it has been in the shop since 7/25/22 due to a bad Thermal Control Valve waiting for par Service Lane Manager. My 2 year old car with 20,000 miles on it has been in the shop since 7/25/22 due to a bad Thermal Control Valve waiting for parts. First, Robert told me it was fine to drive my car when the service tech said it should not be driven as it could overheat. Today, I was asked to come in to sign new papers since I had the loaner for 30 days. When I got there, Robert came out and I proceeded to let him know that what we thought was bug splatter on the windshield was in fact a chip that someone tried to epoxy. I found this out when I washed the car and attempted to clean the bugs off the windshield and bumper. Trying to be honest, I let him know this today. He proceeded to tell me that is not true, "he detailed the car himself." The car was not detailed, it was vacuumed and had been run through the car wash and not dried as it was still wet. I had a friend with me who can confirm that. I wasn't accusing him as I thought they may have thought it was bug splatter just like I did and I was trying to be honest. He immediately attacked and told me it was not safe for me to drive the car with a tiny chip in the windshield and my insurance would have to pay for the windshield. Well, I didn't do it, it unknowingly was there when I picked the car up. So much for being honest and some much for good customer service in this situation. I guess I'm on the hook since I missed it, but I think it's dirty. More

I wanted to take a second to thank Dennis, and Heritage Subaru Catonsville for the work on my 2014 Crosstrek. Dennis really went out of his way to get my car services at the estimate they provided. Denni Subaru Catonsville for the work on my 2014 Crosstrek. Dennis really went out of his way to get my car services at the estimate they provided. Dennis valued my business and as a result I will be looking to purchase my next Subaru from Heritage Subaru Catonsville. Thanks Dennis! More

Musa is awesome! I love working with him. He always makes time for me to come in and get my car taken care of. I love working with him. He always makes time for me to come in and get my car taken care of. More

Being a first-time buyer the experience was easy, uneventful, and satisfying. I would refer Heritage to all of my friends. uneventful, and satisfying. I would refer Heritage to all of my friends. More

General Manager Kenny has been exceptional at listening to my concerns, communicating and working to resolve the issues. I feel so much better and look forward to my Forester being completed and returned. to my concerns, communicating and working to resolve the issues. I feel so much better and look forward to my Forester being completed and returned. More

Our service advisor Gabriel Rozzi worked hard to make sure our problems get resolved. He kept us informed throughout the repair process. He did a good job. We are also very pleased with whole service sure our problems get resolved. He kept us informed throughout the repair process. He did a good job. We are also very pleased with whole service department. A friendly and respectful atmosphere made car service a pleasant experience. More

Excellent service, very nice and courteous staff. It was easy to get in and service was performed on time. The shuttle service was late but still good. easy to get in and service was performed on time. The shuttle service was late but still good. More

After several unanswered phone calls, during normal business hours, to get an appointment, one was finally made. Upon arrival, I was met by LeJuan Robinson who took excellent care of getting me through business hours, to get an appointment, one was finally made. Upon arrival, I was met by LeJuan Robinson who took excellent care of getting me through the whole repair process. I would recommend this dealership to anyone if all the service personnel are as good as Ms Robinson. More

My service manager is Lejuan Robinson and I think that she is the best service manager that I have ever had since I started buying cars over 45 years ago. She has a very professional manner and she is alw she is the best service manager that I have ever had since I started buying cars over 45 years ago. She has a very professional manner and she is always friendly and eager to help with any problems one might have with there technical. My car is 5 years old and I know that I may be in the market for another one in a few years and because of people like her I would definitely consider a new Subaru at the dealership were she works. She is the best Subaru has to offer. I know that Subaru is one of the best brands out there but it really is a plus to have exceptional people to represent that brand. Well done in hiring Mrs. Lejuan Robinson. More