Heritage Subaru Owings Mills

2018 wrx purchase What a wonderful team Mitch and Aleksey are together. These two are a class act, very professional and transparent. Mitch and Aleksey never pressured What a wonderful team Mitch and Aleksey are together. These two are a class act, very professional and transparent. Mitch and Aleksey never pressured me and made me feel confident when making my purchase. They are true to their word and kept open lines of communication from start to finish and have continued to follow up with me since my purchase. In addition to these two there were two more associate that were fantastic as well that made this transaction seamless. I can't remember the internet managers name but he went above and beyond to make sure the vehicles were ready by the time I arrived for my appointment in addition to making himself available to fit my schedule. The other team member was the STARLINK expert. He's very helpful in educating me in how to use the new technology in my vehicle. He has excellent communication too and made himself available if I should have any questions regarding the STARLINK technology and software in the future. Overall I had a fantastic experience at this dealership and will purchase again from this dealer and these individuals again. In fact I have already referred a family member to this dealer to make a purchase as well. This was a complete team effort!! More

Surprise: An Authentic Salesperson! Mei Kei Hong is Authentic! If you're like me, you may be thinking: "How can I purchase the vehicle that's right for me, when the time is right for m Mei Kei Hong is Authentic! If you're like me, you may be thinking: "How can I purchase the vehicle that's right for me, when the time is right for me, when I don't know even know what make and model that I want, let alone any extra features? How can I make this huge purchase without feeling as though someone is pressuring me or giving me a "sales pitch," telling me what they think I want to hear just to make the sale. AND, of course - how can I get a decent deal without much haggling?" Enter Mei Kei and Heritage Subaru of Owings Mills. For the approximate year I spent looking for a car, the people at the dealership, especially Mei Kei and John W, made me feel comfortable - there was NO pressure to buy. And then, when I was really ready Mei Kei was there. Mei Kei listened - to my preferences, to my many questions, researched and provided answers, followed up, and was incredibly patient as I asked my questions and went for multiple test drives. Mei Kei helps people find the perfect vehicle for them. I love my new car! Thank you, Mei Kei, and thank you Heritage of Owings Mills for grooming her and creating a pleasurable experience! More

Great experience and excellent service I brought my retired Mother-in-Law in to look at a used Ford SUV and have her Honda CRV evaluated for trade. We got in around 7:45pm after making an a I brought my retired Mother-in-Law in to look at a used Ford SUV and have her Honda CRV evaluated for trade. We got in around 7:45pm after making an appointment by email earlier in the day. We found that Alex had already pulled the car out front and researched all its features. He spent time going over all the features with my MIL, showing her how everything works, and answering her questions while I was free to check out the condition and mechanics (which were excellent). The entire process went smoothly and we felt well treated, comfortable, and never pressured. They quickly evaluated her trade and made a fair offer. Buying a car takes a lot of time and paperwork and Alex made it go as smoothly and quickly as possible. The entire sales staff stayed well after closing time to help process the deal. I would be comfortable working with Alex and Heritage Subaru again. More

WOW ! Alex, the consultant at Subaru Owings Mill, was very kind, warm to my family whenever we visited him and treated us with care and respect. I have seen Alex, the consultant at Subaru Owings Mill, was very kind, warm to my family whenever we visited him and treated us with care and respect. I have seen few other sales people so uptight and condescending. But he was very candid and cheerful in explaining all my questions, and I was able to very well negotiate with great comfort. This dealership gave me the best deal among the so many dealers I shopped around nearby. We are very happy to have worked with him. I rarely take time to post any reviews, but with this nice experience, I had to. More

Excellent Experience!! I called tens of dealerships ranging from the states of NY, NJ, CT and Maryland and of them all Heritage Subaru and their staff were hands down the be I called tens of dealerships ranging from the states of NY, NJ, CT and Maryland and of them all Heritage Subaru and their staff were hands down the best. They gave me the excellent service, guidance, and PRICE! They accommodated my every request and delivered the exact car I was looking for. After I finished my purchase Heritage Subaru continues to service and help me with my purchase. I recommend Heritage Subaru very much to anyone that is looking for a Subaru (or Volkswagen). (Worth taking a bus down from NY) More

Quick and easy car buying experience! We had a great experience buying our Subaru. The dealership was able to get us the car we wanted and stay within our price range. We greatly apprecia We had a great experience buying our Subaru. The dealership was able to get us the car we wanted and stay within our price range. We greatly appreciate the speed of this car buying experience. More

Tech. Specialist Sanja Strachan This young man was exceptional. Met us as we came through the door. He was very professional and extremely knowlegible. His personality made it very e This young man was exceptional. Met us as we came through the door. He was very professional and extremely knowlegible. His personality made it very easy to understand the information. As former teachers we were impressed with his methods to explain this technology.If there is a 1-10 rating he is a 11. More

Mei Kei review Mei Kei was full of information, knowledge and NO pressure! She was very polite to my many friends who accompanied me and their questions. give her a Mei Kei was full of information, knowledge and NO pressure! She was very polite to my many friends who accompanied me and their questions. give her a 10!! More

Good purchase experience Good experience, got very fair price without too much negotiation. Santos was attentive and patient as I mulled over two car options. Walked away very Good experience, got very fair price without too much negotiation. Santos was attentive and patient as I mulled over two car options. Walked away very happy with purchase. More

Mei Kei Hong - New Car Sales Mei Kei made the buying experience a pleasure. I recommend her and Heritage Subaru highly. My new CrossTrek is great. I look forward to visiting Herit Mei Kei made the buying experience a pleasure. I recommend her and Heritage Subaru highly. My new CrossTrek is great. I look forward to visiting Heritage for service. More