"Great service, the right car for you, no pressure, no games"
My wife and I got her a Subaru at another dealership but took to Heritage Subaru of Owings Mills for service as its location was more convenient for us.
I had a great experience there and when in the market for another car we did not hesitate to consider Heritage as a place viven their amazing team.
I’ve started the search process in the summer with Mei Kei and test drove at least 4 models until fall. Mei Kei was super patient to make sure I would get the right car for me with which I would be 100% satisfied. She was very trustworthy and polite and at no point I felt under any pressure. When I narrowed down my options she was great in getting a good price and finding the right car at a nearby dealer and I drove off the exact car I wanted the same day.
Mei Kei was fantastic and I would recommend her to anyone. Greg the sales manager and Josh the finance manager as well as the entire team were very professional. The entire process went swiftly all in the same afternoon.
I highly recommend Heritage Subarubof Owings Mills and their team to anyone, and specifically Mei Kei as your sales consultant.
"Great price and honest salesman"
Alex contacted us and stayed in contact with us during the entire process. He helped us understand the features of our new car. He was friendly and explained things well.
"Best buying experience I have ever had! Mei Kei is Wonderful"
Loving my first New 2018 Subaru! After researching and researching, I finally made the decision to buy a Subaru Outback. I was online and requested the internet price. Steve Brown, Internet Manager called me and I told him what I was looking for and the price range I could afford. He emailed me 2 cars to look at, a New and Used Outback. I let Steve know I didn't want to waste his time or mine, he was very understanding. Steve informed me that when I came up I would be working with Mei Kei.(May Kay) (She is Wonderful)! On my way I did stop at another dealership that was closer, however, I was not impressed with their customer service at all! I was worried, I hadn't bought a new car since 1996 and was thinking this is not going to be fun. Totally the opposite! When I got there EVERYONE was so nice, Mei Kei was picking up my car. We went for a test drive, she was so knowledgeable! She showed me everything the car had in it and how to use it. I was in love with this car. Mei Kei worked really hard to get the deal I wanted. I was honest with them, being on a tight budget I knew what I could afford my monthly payment to be. Well now I'm an owner of a beautiful new Subaru! I'm so happy with my purchase! This is the best vehicle buying experience I have ever had! I will recommend Mei Kei and Heritage Subaru Owings Mills to anyone interested in buying a Subaru. Mei Kei is knowledgeable, nice, doesn't pressure you at all. She is also very responsive to my emails too! I just love her!
Also, they offer a technology class, one-on-one for free to learn how to use everything in your vehicle. If you schedule and come in within 45 days of buying your vehicle, they will give you a $25.00 gas card! Win win for me!
So go to Heritage Subaru Owings Mills and buy your next vehicle! You'll be glad you did!
"Fantastic sales team"
- New subaru owner
The sales woman Mei Kei who ended up selling me my 2018 subaru impreza sport was extremely knowledgeable about the car, not super pushy, and overall a great lady to work with. Greg was able to get me a fantastic deal on the car in the end as the manager and was also very friendly
"Great customer service!"
This is the fourth Subaru Forrester that I have gotten at Heritage Subaru. Whether purchasing a vehicle or coming in for maintenance you will always be treated with top notch customer service. I would highly recommend using Heritage Subaru!
- wheels roll
I had bought a Subaru from this dealership 10yrs ago they were great then. Now ten years, later they have distinguished themselves from other dealerships. In their costumer service, of course Subaru sells its self, but where you buy one is the question. this dealership is honest, totally discloses all costs, will give you a fair Kelly book value for your trade in. I first called and spoke with Greg J sales manager over the phone telling him what I was looking for, he had the exact car, great price! then I worked with Mei Kie H. and Jason D. they hit it out of the ball park making it happen for us! He was totally honest with disclosing all the costs. I will be coming back for sure to buy a third car from them. they are far for me in distance but well worth the drive. definitely recommend them to all!!!
thank you heritage Subaru Volkswagen Owings Mills MD Team.
Other Employees Tagged:
Mei Kei Hong
, Shawn Davis five stars for him
"Great staff and great experience"
Spoke to the GM Shawn directly on the phone and he was understanding and super helpful. As a military spouse(currently playing the single parent role) with a 1 yr old and 4 yr old, he welcomed and recommended that I come test drive cars - they would help move the carseats. This was enough to come in. Greg was great over the phone so that the car was ready when I got there. Mei Kei helped us and stayed late until everything was done. She had coloring books for my kids and made everyrhing stress free and easy. She even mailed me my leftover belongings I forgot in my trade in vehicle. Joshua in finance was also very informative, helpful, and went above and beyond. I couldn't imagine going anywhere else. Very upfront, honest, friendly, and helpful. They made a time consuming process as easy as could be(even with 2 young kids).
"New Subaru Purchas"
A very friendly staff and a positive experience. The dealership is well maintained. Jon and his team worked hard to give us a positive experience while buying.
"Extremely friendly, helpful, and devoted to her work!"
I had originally reached out to Heritage Subaru to see if I could upgrade my leased Subaru Forester to a new model with additional safety features. After speaking with Steve Brown, the internet sales manager on the phone, I made an appointment to visit the dealership. Upon my arrival, I was promptly greeted by Pam Steinmetz whom Steve Brown had turned my inquiry over to. Pam was such a pleasure to work with. I didn't get the sense at all that she was pressuring me into buying anything or that she was trying to take advantage of me in anyway. Half of the time, while we were waiting for finance to finish their job, Pam and I sat around and talked about family, vacations, and our lives outside of the car purchase. I definitely made a new friend! Her answers to my questions were always straightforward and if she didn't know the answer offhand, she sought out somebody who did. The process of leasing is not always easy and the process of switching to a new vehicle before your lease is up is even more complicated. Pam and her colleagues in the finance department practically bent over backwards to work out the best possible deal that they could for me. It was an uphill battle but Pam remained pleasant the entire time and was always very transparent. I highly recommend her as a sales person if you are looking to purchase or lease a new Subaru or Volkswagen or if you are looking to purchase a used car.
- Laura Finney
Aleksey made this a quick and easy experience from start to finish! Never before has car buying been so painless! This was my second car from Heritage and I will be going back again and again!