Friendly and helpful. MeiKei did everything to make the deal including transferring tags in the rain. Everyone made sure we were satisfied. We only buy used vehicles and our new Crosstrek is great.
"Great price and honest salesman"
Alex contacted us and stayed in contact with us during the entire process. He helped us understand the features of our new car. He was friendly and explained things well.
"Best buying experience I have ever had! Mei Kei is Wonderful"
Loving my first New 2018 Subaru! After researching and researching, I finally made the decision to buy a Subaru Outback. I was online and requested the internet price. Steve Brown, Internet Manager called me and I told him what I was looking for and the price range I could afford. He emailed me 2 cars to look at, a New and Used Outback. I let Steve know I didn't want to waste his time or mine, he was very understanding. Steve informed me that when I came up I would be working with Mei Kei.(May Kay) (She is Wonderful)! On my way I did stop at another dealership that was closer, however, I was not impressed with their customer service at all! I was worried, I hadn't bought a new car since 1996 and was thinking this is not going to be fun. Totally the opposite! When I got there EVERYONE was so nice, Mei Kei was picking up my car. We went for a test drive, she was so knowledgeable! She showed me everything the car had in it and how to use it. I was in love with this car. Mei Kei worked really hard to get the deal I wanted. I was honest with them, being on a tight budget I knew what I could afford my monthly payment to be. Well now I'm an owner of a beautiful new Subaru! I'm so happy with my purchase! This is the best vehicle buying experience I have ever had! I will recommend Mei Kei and Heritage Subaru Owings Mills to anyone interested in buying a Subaru. Mei Kei is knowledgeable, nice, doesn't pressure you at all. She is also very responsive to my emails too! I just love her!
Also, they offer a technology class, one-on-one for free to learn how to use everything in your vehicle. If you schedule and come in within 45 days of buying your vehicle, they will give you a $25.00 gas card! Win win for me!
So go to Heritage Subaru Owings Mills and buy your next vehicle! You'll be glad you did!
" Excellent Customer Relations "
Supportive and helpful to make my new purchase experience have a happy ending. Works hard to make sure that the customer has a positive experience.
"My experience at Heritage Subaru Owings Mills was terrific!"
It was a great pleasure to work with Mei Kei for my Subaru leasing. Mei Kei is a very nice lady with tremendous care and patience with customers. She answered all my questions and helped compared leasing versus financing options for me. Additionally, I had very satisfactory test driving experience with her, during which processes she explained and showed me key features of Subaru Crosstrek and Outback. Overall, Mei Kei gave me a superb personal experience and I am very confident to recommend her to my friends. I definitely look forward to working with her in the future.
Mei Kei is above and beyond, far above the average sales person.
She gave us unequalled personal service, with a smile and patience. I have recommended her several times to friends.
"New car purchase "
The sales experience with Jon Waugh was excellent, as he was very informative about the vehicles. He followed up after my first visit without being too pushy. Would highly recommend asking for Jon.
Other Employees Tagged:
"Great experience at Heritage with Sanjay Fitzgerald!"
Thank you so much for a great car buying experience, Sanjay Fitzgerald!! Such a knowledgeable, polished young man!! He is destined to be a top salesperson! I definitely recommend you!
"Heritage Subaru Owings Mills for the Win!"
We had been searching for a Certified Pre-Owned Subaru for a few months to replace our 2008 Forester. Most of our search was done at the Silver Spring dealer and online but we did venture up to the Heritage Catonsville location to test drive a new Subaru Impreza Sport with manual transmission. Our experience at the Catonsville location was a joke and while we loved the car we could not purchase from them due to their lack of competence. A month passed and we started being contacted by Aleksey in Owings Mills regarding the vehicle we test drove at the Catonsville location. What a different experience! After about a week of back and forth emails and a good deal on our trade in, we decided to purchase the same Subaru Impreza we test drove in Catonsville from Aleksey in Owings Mills. We appreciated that he actually knew something about the car we were test driving - something Yong Lee in Catonsville was lacking or giving us completely inaccurate information on. Aleksey, and Josh in Finance, knew the process well so they had us in and out of the dealer as fast as one can be "in and out of a dealer". We appreciated both of their friendly demeanors, Aleksey's knowledge of the vehicle and the fact that the Owings Mills location was not a dump like its sister location in Catonsville. Thanks Aleksey and Josh (even though you upsold us on that xxxx Auto Armor).
~Julie and Donny Brook
Great experience. I had pointed out my needs/ budget and they made it happen.
Mei Kei was very kind, competent, and demonstrated great knowledge of the car. She also showed special skills dealing with kids. They loved her and made the car dealing wait much more tolerable for our kids.
I definitely recommend this dealer.