Heritage Subaru Owings Mills

Sale of vehicle was just ok, I did not feel like Jermaine went above and beyond and most the work was done by the Dealers support staff. He also was very cold and rushed us when we brought our trade in, like went above and beyond and most the work was done by the Dealers support staff. He also was very cold and rushed us when we brought our trade in, like sale over and so done with you type deal. Not cool for an over 40K sale. Also had to really work to get what was owed to us and in the end the dent was not even repairable, bought the vehicle under the impression it was. Also the tags…ridiculous, the biggest joke I ever saw. Had to jump through hoops and hurdles and nonsense just to get our tags. Getting anyone to call you back is like squeezing blood from a turnip. I think Mr. Yoon and Shawn the General Manager do try as well as the Business Manager, but it still was not enough, ALL the other hassle to warrant a 5 star rating. There are still several things stripped off our 4 Runner that we did not get, including a tray, Toyota first aid kit, Toyota cargo net and a phone charger cable. All things that for charging us more than sticker price SHOULD have been included, regardless that it’s used. More

First time car buyer and could not have asked for a better experience! Everything went smoothly with the help and guidance of Santos and Josh. Highly recommend entrusting them with your next car purcha better experience! Everything went smoothly with the help and guidance of Santos and Josh. Highly recommend entrusting them with your next car purchase More

Excellent overall experience‼️The members the staff I dealt with,Chris,Josh,and manager who approved deal were very accommodating and straight forward.Fine agency A+++++++. dealt with,Chris,Josh,and manager who approved deal were very accommodating and straight forward.Fine agency A+++++++. More

Great experience! Smooth and easy process. Happy with my Subaru Crosstek. Emily and Josh were helpful. Smooth and easy process. Happy with my Subaru Crosstek. Emily and Josh were helpful. More

All around great staff and very helpful explaining everything to detail willing to make the experience and process comfortable. everything to detail willing to make the experience and process comfortable. More

My husband and I got our dream car there. The whole process is really smooth. We got help from Tobi and Joshua. They are very friendly and helpful! And we are completely satisfied with our ex The whole process is really smooth. We got help from Tobi and Joshua. They are very friendly and helpful! And we are completely satisfied with our experience at this dealership. More

I had an absolutely incredible experience at Heritage Subaru Owings Mills. First of all, I really want to suggest, if you go, you ask for Santos Mendez. He was one of the most professional and easy to w Subaru Owings Mills. First of all, I really want to suggest, if you go, you ask for Santos Mendez. He was one of the most professional and easy to work with car salesmen I have ever worked with. He made sure that I was aware of all the available options they had on hand, and when I said I was ready to buy, he worked with me to come to finalize a deal I was really happy with. He was incredibly polite and equally easy to work with. You can get some real shark car salesman that prioritizes the sale above anything else, but Santos really felt like he was looking out for me and wanted to be helpful above all else. I had an equally good experience with Josh in the financing office. He got me to sign all my docs and review warranties in record time. I was in and out in record time. I don't think car buying has ever been so easy. I will also say that I was impressed with how much inventory they had. When I bought my car, most Subaru dealers seemed to be ordering cars, while Heritage had a good selection in stock to test drive and purchase. More

My wife and I bought our ideal car there and we got help from Toni and Joshua. They were very nice helpful and efficient! from Toni and Joshua. They were very nice helpful and efficient! More

Had an excellent experience to buy a new car. Staff was very friendly and professional. Would highly recommend !! Staff was very friendly and professional. Would highly recommend !! More

Everyone was extremely nice and we are truly appreciative of all the help we received from Richard, Mike and Josh! of all the help we received from Richard, Mike and Josh! More