Shawn Davie

⭐⭐⭐⭐⭐ I've been a longtime Heritage customer and have purchased over 20 vehicles from their dealerships over the years. I'd especially like to recognize Bill Middleton, the Service Manager at Heritage purchased over 20 vehicles from their dealerships over the years. I'd especially like to recognize Bill Middleton, the Service Manager at Heritage Subaru Owings Mills, for his outstanding customer service and willingness to stand behind his customers. I recently purchased a Ford F-150 that unfortunately developed a serious transmission issue shortly after purchase. Bill and the Heritage team stepped up to help get the situation handled and made sure I had a loaner vehicle while the repairs were being addressed. What I appreciate most is knowing that when something goes wrong, there are still people who genuinely care about taking care of their customers. The repairs are still ongoing, but Bill's professionalism and the way Heritage has handled the situation have reinforced why I've continued doing business with them for so many years. Thank you, Bill, for your help and dedication to customer satisfaction. It's truly appreciated! More

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⭐⭐⭐⭐⭐ I've been doing business with Heritage dealerships for many years and have purchased over 20 vehicles from them. There's a reason I keep coming back! I'd especially like to recognize Ma dealerships for many years and have purchased over 20 vehicles from them. There's a reason I keep coming back! I'd especially like to recognize Mark Semenchuk, Matt Streete, Shawn Davie, and Bill, the service manager, for their professionalism, customer service, and willingness to take care of their customers. I recently purchased a 2020 Ford F-150 from Heritage Subaru, and unfortunately, it developed a serious transmission issue almost immediately after purchasing it. Rather than leaving me to deal with the problem on my own, Heritage stepped up, arranged to have the truck repaired, and provided me with a loaner vehicle while the repairs are being handled. Although the repairs are still ongoing, I sincerely appreciate the way everyone has handled the situation. In my opinion, what separates a good dealership from a great one isn't just how they treat you when making a sale, but how they stand behind you when something goes wrong. After all these years and numerous vehicle purchases, Heritage continues to earn my business and my trust. A special thank-you to Mark, Matt, Shawn, and Bill. Your efforts are appreciated! More

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This was the best experience buying a car that I ever had. These people are knowledgeable, friendly and they want to help. And, it's a great car! More power to them! had. These people are knowledgeable, friendly and they want to help. And, it's a great car! More power to them! More

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Ansley was awesome. He listened to what I wanted and "we" found the best option for my needs within a vehicle. From start to finish, Ansley was professional, attentive, He listened to what I wanted and "we" found the best option for my needs within a vehicle. From start to finish, Ansley was professional, attentive, polite and treated me with the highest regard. Everyone at this dealership showed an extreme interest to help and a desired interest to please. Heritage Subaru-Owings Mills, has raised the bar to what other dealerships should aspire to become. Shawn Davie, the General Manager was very easy to speak with. He has a phenomenal team under him. I would recommend this dealership to not just my friends but also my family. Josh explained my options in a clear and concise manner while not getting impatient or showing fatigue. More

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Very responsive and had car I wanted. They had great communication for pricing and perfect timing for appointment They had great communication for pricing and perfect timing for appointment More

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I am a first-time car buyer and I had a fantastic experience with Heritage Subaru in Owings Mills. Ansley in particular was very kind, compassionate and helpful. I was quite anxious and at times conf experience with Heritage Subaru in Owings Mills. Ansley in particular was very kind, compassionate and helpful. I was quite anxious and at times confused about things, but he worked with the managers to make sure that I went through the buying process feeling informed and confident about my decisions. I am so grateful to have worked with Ansley and would recommend him to anyone, especially first-time buyers. More

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Mark is very personable and really knows the Subaru Brand. He treated and talked to me like he's known me a long time. He made me feel comfortable and did not try to over sell me, which can create unwa Brand. He treated and talked to me like he's known me a long time. He made me feel comfortable and did not try to over sell me, which can create unwanted pressure for the buyer. It was a pleasure doing business with him. Highly recommend. More

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I had one of the best experiences. I walked in and was greeted right away by Sumbal. She listened and understood that I was in the market for my first Outback Subaru. I was wanting I walked in and was greeted right away by Sumbal. She listened and understood that I was in the market for my first Outback Subaru. I was wanting the top of the line with all the bells and whistles. I was unsure about trading my car in and ended up trading my care and getting a fair deal on that. I did not have my spare key or title with me and Sumbal ended up coming to my home to pick up the items. I was not thinking that I would walk out of the dealership that night with a new car, but I did. The whole process was excellent from beginning to end. In my past experience with other dealers I have gotten flustered and walked out because of being pushed into something I was not comfortable. Not this time, very pleasant experience. I feel very comfortable that if I need anything that I can ask and will be given an answer. More

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Great experience buying a car from Heritage Subaru Owings Mills. Every person I dealt with was very responsive and treated me like a valued customer, from my first inquiry through purchase. Jewel (the inte Mills. Every person I dealt with was very responsive and treated me like a valued customer, from my first inquiry through purchase. Jewel (the internet sales manager) gave me a competitive quote on the vehicle I was interested in, right off the bat. Ansley (the sales representative I worked with) was fantastic. I really appreciated the time he took to point out and explain many features of the car, including ones I may have never stumbled across even after reading the owners manual. Shawn (the general manager) touched base with me multiple times, which really showed me that this dealership top to bottom cares about each customer. This was not the closest dealership to my home, but I'm very glad went the extra distance to work with these folks. I would definitely recommend them to anyone in the Baltimore-Washington area looking for a Subaru. More

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Emmett Russ and General Manager Shawn Davie were wonderful to work with. Emmett is very personable and his attention to detail when interacting with clients is exceptional. My needs were met in te wonderful to work with. Emmett is very personable and his attention to detail when interacting with clients is exceptional. My needs were met in terms of the vehicle I wanted to purchase and the financial aspect I was comfortable with. Emmett gave me a tour of the facility including the service area. I love my new Subaru Forester Premium and could not be happier with the experience I had with everyone I interacted with at the dealership, including Finance Manager Matt Streete. More

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