Heritage Toyota Catonsville

Lauren Leonard is a rockstar! Had a frustrating experience with Toyotas national call in center for scheduling but was fortunately transferred to Lauren and she changed my whole Had a frustrating experience with Toyotas national call in center for scheduling but was fortunately transferred to Lauren and she changed my whole experience from frustrating to fantastic! It was apparent how much she cared about giving me GREAT service from the second we began our interaction. She got me scheduled, serviced my RAV4 with professionalism and got me in and out with great efficiency. Loved my Toyota service experience all because of Lauren! You can see how much she cares in her job. Thank you Lauren!! More

Derrick is a patient and knowledgeable sales consultant. I had questions and he made sure I was satisfied with the information. that was provided. Derrick goes above and beyond to make sure his customers wa I had questions and he made sure I was satisfied with the information. that was provided. Derrick goes above and beyond to make sure his customers walk out feeling happy with the vehicle that they purchase. I highly recommend Derrick as a car sales consultant. More

Mr. Parnell is an excellent salesman who cares about the person first before selling a car! You can tell he is anointed and has a servant heart! I recommend all to come to him for your next car! person first before selling a car! You can tell he is anointed and has a servant heart! I recommend all to come to him for your next car! More

Outstanding customer service was knowledgeable and very friendly. DEREK took the time to explain things to me, assisted me with filling out all the paperwork explained the vehicle systems, and then ultima friendly. DEREK took the time to explain things to me, assisted me with filling out all the paperwork explained the vehicle systems, and then ultimately deliver the vehicle to my home which was over an hour and a half two hours away. More

Extremely slow and incompetent service. Every time I’ve come I’ve had to wait for hours on end past my scheduled appointment time while my car sits parked in the lot with no one working on Every time I’ve come I’ve had to wait for hours on end past my scheduled appointment time while my car sits parked in the lot with no one working on it. More

I recently purchased a vehicle at Heritage Toyota Catonsville and had the pleasure of working with Derrick. He was helpful and professional. I never felt pressured or rushed, which made the entire ex Catonsville and had the pleasure of working with Derrick. He was helpful and professional. I never felt pressured or rushed, which made the entire experience stress-free. I would recommend Derrick friends, family or anyone in the market for a new car. More

Great experience. Would go to again. Nice, friendly, knowledgeable about the products. Willing do do what was necessary. Would go to again. Nice, friendly, knowledgeable about the products. Willing do do what was necessary. More

Words do not do justice to the value of David Day. He is an expert, gentleman and will become a trusted friend. He goes out of his way to find the exact vehicle you want and need and gets the best pr He is an expert, gentleman and will become a trusted friend. He goes out of his way to find the exact vehicle you want and need and gets the best price for it. I send him a dozen new clients every year and they all rave about his service. More

Overall the process was very smooth and were pleased with the outcome. We are pleased with the car especially my husband! the outcome. We are pleased with the car especially my husband! More

I walked in without even considering the fact that I would by a car I came in just to window shop but derek managed to convince me and show me of the best deals I’ve gotten across 5 dealerships. Everyth would by a car I came in just to window shop but derek managed to convince me and show me of the best deals I’ve gotten across 5 dealerships. Everything went smoothly thru him and the whole process was accommodating. More