Heritage Toyota Catonsville

The most dishonest and untrustworthy dealership Stay away from Russel Toyota. It is the most dishonest and untrustworthy dealership and I will outline the issues we had. Before going to the Russel Stay away from Russel Toyota. It is the most dishonest and untrustworthy dealership and I will outline the issues we had. Before going to the Russel showroom I already had an offer from the sales person, Kal Lester, with the internet price of $15,608 for a Toyota Corolla LE along with a $250 discount. Quote: “To make it even better, it is getting towards the end of the month and we are offering you an additional $250 off of our Internet price”. When my wife and I got there the things completely changed. Instead of being a $250 discount, he added an extra charge of $750 to the internet price, explaining to us that this was because we financed the car instead of paying for it in cash. We had never heard about this and finally agreed to sign a paper with $18,200, the final price of the vehicle on the road, which included all the extra charges, fees, freight, our Toyota trade allowance of $300 and the sales taxes. The deception didn’t stop here. We went into the finance office where for the first time we heard about the manufacturer’s rebate. The finance lady, Stacey Andreadakis, informed us that in order to qualify for this rebate we have to finance with TD Auto Finance (1.94% interest) instead of with Toyota Financial Services (1.90% interest). Unfortunately, I trusted Stacey and signed the “Sales Contract” without reviewing the numbers. When we got home we realized that we’ve been screwed again; instead of getting the selling price of the vehicle reduced by $750 (the manufacturer’s rebate) to $17,450, it remained the same $18,200 because they increased again the selling price by another $750 and then deducted the same amount as a rebate to prove to us that they already included the manufacturer’s rebate. In fact we didn’t take advantage of any manufacturer’s rebate which was supposed to be granted to us by Toyota Corporate for having been a loyal customer (over the 20 year period we owed 4 Toyota cars). And on top of that we ended up paying also a higher interest. As innocent customers, we tried to reach out for help at the management level. Therefore we left numerous messages and emails for David Gruner, the general manager of this dealership, hoping that he would resolve this issue. To our disappointment, after talking to him we realized that he cares less about customers and more about money and this trick is in fact their typical practice to deceive and rip off customers. They have no respect or consideration for customers. Bottom line: we’ve been deceived 3 times: 1. $750 extra payment according to Kal Lester, because we financed the car instead of paying for it in cash; 2. The $750 rebate was not offered to us; 3. Financing with a higher interest in order to get the manufacturer’s rebate which we never got it. We totally regret that we purchased our car from Russel Toyota. We had a totally unhappy experience with the Sales and Finance people from this dealership. This is the worst experience we've ever had buying a car, which caused us lots of frustrations and unhappiness'. I would warn customers to stay away from this dealership. Russel Toyota is the most dishonest and untrustworthy dealership. Hopefully Toyota Corporate will be more helpful. More

HIGHLY RECOMMEND Kudos to Lisa Shannon and Donna Mosley !!! These two ladies are awesome. THANK YOU for my 2015 CAMRY XSE ;-).. I am grateful and humbled for all of yo Kudos to Lisa Shannon and Donna Mosley !!! These two ladies are awesome. THANK YOU for my 2015 CAMRY XSE ;-).. I am grateful and humbled for all of your help. This was my first car buying experience from a dealership... TRUE. I was quite nervous at first but you made it so easy going for me. THANK YOU THANK YOU THANK YOU... GOD BLESS ;-) More

Tundra pro black I must say that Russell Toyota and chris day have been great to me both times!! 2007 Tacoma trd and a 2015 tundra pro. Meet with Chris after talking t I must say that Russell Toyota and chris day have been great to me both times!! 2007 Tacoma trd and a 2015 tundra pro. Meet with Chris after talking to him in length about this truck. Had lots of fun with there sales personnel among Chris's dad. Calvin ( in financing ) was very nice as well. But the purpose of review is other then build this truck move a mountain they went out there and got it when I was told no vehicle exchanges on this truck!! That's what I call getting it done!! Make this happen!! Thanks to all of the Russell Toyota team that work on this truck purchase thanks your the best!!!! Ken More

They are top quality My friend recommended this dealership, and upon her recommendation I called them and made an appointment. It was a well ran establishment and I was tr My friend recommended this dealership, and upon her recommendation I called them and made an appointment. It was a well ran establishment and I was treated with the utmost courtesy and care. They took their time and made the event a relaxing situation and I greatly appreciated their effort in making me feel comfortable. I didn't feel pressured or coaxed, due to the relaxed attitude of James Akinola. Who demonstrated supreme salesmanship and a genuine concern for my satisfaction. I'd recommend James and this establishment highly. More

it was absolutely fabulous and i was a first time buyer My salesman name was Mr. James Akinola and he sat with me and worked with me to pick a car i could afford. And i left a happy first time buyer. He was My salesman name was Mr. James Akinola and he sat with me and worked with me to pick a car i could afford. And i left a happy first time buyer. He was awesome!! More

Extremely welcoming & friendly! Thank you Brad! Found this dealership by researching cars on Edmunds. Was immediately contacted by Brad Jones with an E-quote on a vehicle that we were interested in Found this dealership by researching cars on Edmunds. Was immediately contacted by Brad Jones with an E-quote on a vehicle that we were interested in getting more information on. Brad answered all my questions in a very timely manor. I had to drive a little out of the way to get this car, so I decided to try closer dealerships 1st. 3 other dealers tried to "price match" Brad's offer, however, they were trying to sell us a car with less options and convince me they were giving me the better deal! Well let's just say, it was worth the extra drive! No games, gave us exactly what we wanted at a fair price. He was warm and friendly from the moment we walked in the door, and I felt his joy in celebrating with us the purchase of our son's 1st official new car! He was in on the "surprise" aspect of the car purchase, as our son wasn't aware we were actually there to buy. Brad seemed just as excited as we did when told our son he was driving home in his new car TODAY! Awesome moment! Thank you Brad! More

Friendly and Fast James Akinola and Donna Mosley were the most professional and friendly people I have ever dealt with when purchasing a vehicle. This is my third Toyot James Akinola and Donna Mosley were the most professional and friendly people I have ever dealt with when purchasing a vehicle. This is my third Toyota... More

Best Car Purchase Experience - It was even fun! We purchased a new Toyota RAV 4 from Charles Wicks, Mile One Automotive/Russel Toyota in Catonsville, MD. Charles was wonderful! He listened well, ask We purchased a new Toyota RAV 4 from Charles Wicks, Mile One Automotive/Russel Toyota in Catonsville, MD. Charles was wonderful! He listened well, asked questions to clarify our needs and wants in a car. He was very personable and professional and never arrogant or pushy. He had a abundance of patience with us and was intuitive to our concerns. He offered smart solutions. We made decision we are very happy with and we are appreciative of his efforts to get us were we needed to be on monthly price. He made our experience go smoothly and followed through on every detail. Well done Charles. Thanks so much! We will always endorse you to our friends and family! Maybe we will be back for a 4 WD Sienna Minivan sometime in the next few years. You have my permission to use my testimonial in your marketing (and online). Colleen Smith, Columbia, MD More

Great Service David Day was AWESOME!!!! This was my first time buying a Toyota and he made the whole experience easy and I am recommending everyone I know! David Day was AWESOME!!!! This was my first time buying a Toyota and he made the whole experience easy and I am recommending everyone I know! More

Long Time Customer I bought my first Toyota pick up in 1979 from Russel and have come back and bought other vehicles over the years. Russel has always been our Go-To De I bought my first Toyota pick up in 1979 from Russel and have come back and bought other vehicles over the years. Russel has always been our Go-To Dealer. Dave Day makes it easy to be a customer. More