Heritage Toyota Catonsville

Austin is an excellent Saleman who was able to explain the features and benefitsthe RAV4.I wanted to buy the Highlander but changed my mind after I met Austin.I have recommended him to those who like to c the features and benefitsthe RAV4.I wanted to buy the Highlander but changed my mind after I met Austin.I have recommended him to those who like to change their cars.I had A VW touareg which I traded for RAV4No regrets Russell is the best and Austin is awesome Thanks to Austin More

I went to Russell Toyota of Baltimore to purchase a new car. I keep my vehicles for a long time (10 years) - this is the 4th Toyota that I’ve purchased, the second from Russell. Dave Day sold me my new car. I keep my vehicles for a long time (10 years) - this is the 4th Toyota that I’ve purchased, the second from Russell. Dave Day sold me my new 2013 Camry and I was more than satisfied with the service he provided. My experience with the team at Russell Toyota from sales to service has always been exceptional. I would recommend Russell to anyone looking to buy a Toyota, particularly David Day in Sales and for service, Dora Norman in the Service Department. Both Dave and Dora do a great job and are true to their word when it comes to delivering what they promise. The Russell Team does an excellent job when it comes to selling and servicing their cars. Thanks. More

I really enjoy the level of service I received from Dave and the finance staff. I have purchases several vehicles in the past and the process is always daunting and long. I explained what I needed and the and the finance staff. I have purchases several vehicles in the past and the process is always daunting and long. I explained what I needed and they met my payment requirements with out extra fluff or pressure. We were in and out and had a new car in under 1 hour. More

I was very satisfied with my purchasing experience. David Day was extremley professional and i would be happy to recommend him to anyone. Thanks David Day was extremley professional and i would be happy to recommend him to anyone. Thanks David More

Excellent service, made me a proud Toyota owner and will refer people to not only go to that dealership but also to the Toyota brand. refer people to not only go to that dealership but also to the Toyota brand. More

I came to Russell Toyota of Baltimore to look at the prices for a RAV4. I told Lydia who was the salesperson that I wanted the RAV4 with the tire in the back. She told me Toyota doesn't make them anymor prices for a RAV4. I told Lydia who was the salesperson that I wanted the RAV4 with the tire in the back. She told me Toyota doesn't make them anymore they are 2011 and 2012 Toyota Rav4's. So once she told me that I was ready to leave but she convinced me to take a test drive in a 2013 RAV4 which didn't have a tire in the back by the way lol. So I did the test drive in the 2013 which was good but I still didn't want this RAV4. So after much talk from Lydia on how great this RAV4 would be for me. I decided to get this RAV4. Lydia Lancaster was an EXCELLENT salesperson. I don't know how she got me to get this 2013 RAV4 but she did. I'm so happy I did. Thank you Lydia Lancaster for your EXCELLENT customer service. More

My experience with Russel Toyota was great. My sales rep Mark Win was very helpful and knowledgeable. I was looking for an affordable and reliable vehicle and Russel Toyota was a perfect match Mark Win was very helpful and knowledgeable. I was looking for an affordable and reliable vehicle and Russel Toyota was a perfect match More

Mark Ryan was very professional and accomodating. The entire staff was ready to assist me. I observed professional treatment and positive attitudes of the staff as they service other customers before me entire staff was ready to assist me. I observed professional treatment and positive attitudes of the staff as they service other customers before me . This gave me confidence that i would receive good service. My wind shield was fixed with no out-of-pocket cost to me. My windshield looks realy great. I would highly recommend Russell Toyota More

Jeff welcomed us at the door and provided excellent and very friendly help with us in selecting our new Toyota Camry and in going through the process of our purchase. All the others involved were very hel very friendly help with us in selecting our new Toyota Camry and in going through the process of our purchase. All the others involved were very helpful. We have purchased a number of Toyota's from Russel over the years and remain very satisfied with their excellent service. Thanks to all the staff!! More

I had a great experience thanks to the crew at Russel when I bought my Rav 4. From the salesperson, James, through all the staff to Jill, in customer service, they were attentive, listened to my needs, when I bought my Rav 4. From the salesperson, James, through all the staff to Jill, in customer service, they were attentive, listened to my needs, and helped me through all the steps. I like the invitation for the New Car Owners Event so I can learn about the service dept. I do love my Rav! Great service and price too. More