Heritage Toyota Catonsville

I am from Pennsylvania and Russel Toyota is 70 miles away from me. They gave me a quote for Toyota corolla. They have also emailed me the on-road price as I asked for it. I have emailed them to verify and from me. They gave me a quote for Toyota corolla. They have also emailed me the on-road price as I asked for it. I have emailed them to verify and let me know if I qualify for the 0% APR for 36 months so that, I won't come all the way and then know that I am not eligible. I filled their form through their website and They said that I qualify for it (my credit score is 790). I made an appointment at 5:30 with Brad Jones and was there by 5:15. I have referred my friend who was also interested to buy a car who came along with me 1) Firstly, I went to front desk and said that I have an appointment at 5:30. This guy showed up around 5:45 and said, A guy who has an appointment at 6:30 showed up now, So, he is dealing with him and will come back to me later. I had to wait for more than a hour. This is not fair and little inconvenient but, I can manage with that 2) Now, he breaks the promise saying that I do not qualify for the 0%. But, they give the option to finance (1.99% APR) which will give $500 rebate and the final interest and the principal altogether is little less than what I have with 0% APR. I thought "well, if the final price (not the monthly payment)" is getting less, it should be fine. To make sure again, that I really pay less if I go with finance, I asked them to show me how much I am supposed to pay interest for each year and looked at the total, which came little less than 18100 3) Now, he breaks his second promise again INTERESTINGLY saying, "my manager has worked with numbers and has bought down the finance APR which is now 1.44%" Quite naturally, we might think that we will pay less when the finance APR goes down. But, here is the fact, he did not mentioned that he has increased the price of the car. I have trusted this guy and after almost signing all the papers, I figured out that they increased the price of the car price to $ 500 more. Now they argue that they bought the APR down so they had to increase the car price. Does it make any sense? (I did not asked them to decrease the APR. What helps does it makes if they increase the price of the car) By the time I was signing the papers, it was already past 9 and they say that the manager has left, so they can't do anything.(WOW) If Brad Jones had showed up on time with the appointment I had, I definitely would have the availability of Manager for 1 more hour. For their mistake, we had to take penalty. More over, he promised a price for the car and then sent to other guy and gave me papers to sign without mentioning that they changed the car price. They rudely said, to either take the car with the new price they had or call it a day. My friends baby and his wife were waiting from 5:30 and it was past 10:30 with the way they made things. I felt embarrassed to refer this place to my friend and his family. 4)These guys know that they have cheated us. They clearly know that they quoted me one price and finally printed other price on the papers. That was almost $500 more. I have explained this to sales representative who called me today, I will update once she gets back to me. I bought a new car, but with no happiness :( More

I bought an Avalon from Russel Toyota ealier in the year. After completing the purchase, my wife and I returned home with the car. Later, looking in the glove box, we saw the window price sticker and a red s After completing the purchase, my wife and I returned home with the car. Later, looking in the glove box, we saw the window price sticker and a red sticker which read “Fleet vehicle not for sale to the public”. My wife and I had not seen either of these stickers until then. Contacting Toyota Customer service, they referred me back to the dealer and the dealer stated Toyota had given them special permission to sell the fleet vehicles to the public. They said this was due to the Tsunami which disrupted production and only allowed limited production cars to be manufactured. I talked with the General manager and he confirmed it was true and all the other dealers were doing it and he said they never remove stickers from vehicles until the vehicle is sold. I talked to several local dealers and they said they never sell fleet vehicles to the public and they never remove the stickers from vehicles until the vehicle is sold. Leaving the showroom I saw our salesman and asked him why we never saw the stickers on the window. He said he removed them before our test drive to improve visibility thru the side window. Several days later we returned to buy the car and they were still missing from the window. Russel Toyota was very deceiving and probably dishonest in selling the car without communicating this information with us. I will never do business with them in the future and recommend others avoid the vultures like the plague. More

Great people, excellence performance. This is the first new car I purchased and this team got me sold out to Russel. I hope to return soon and also have some friends come over to experience what I have exp new car I purchased and this team got me sold out to Russel. I hope to return soon and also have some friends come over to experience what I have experienced. More

Recognize that my rating applies to the Caton Ave. facility only and NOT the rt 40 facility. I go to the Caton Ave facility because the service is very good. Sally gives me very prompt attention. I facility only and NOT the rt 40 facility. I go to the Caton Ave facility because the service is very good. Sally gives me very prompt attention. I used to go to the rt 40 rolling rd garage but the service there is absolutely terrible. The last two or three times i went there for my oil change they made me wait 2 to 3 hours (i had made an appointment before going and was on time) On two occasions i found that they had not even taken my car into the garage until i complained about waiting so long. As far as i am concerned, their service was terrible and i felt that they were trying to discourage me having my service done there. I do not plan to go to the rt 40 place again. I find the Caton ave service to be prompt and very friendly. That is why i go there. R. A. Gardenghi More

David Day went out of his way to make me happy with the deal. Would definately use this dealer and salesperson again. Honest and trustworthy deal. Would definately use this dealer and salesperson again. Honest and trustworthy More

I had a great exsperience with my seller, he made me comfortable, and helped me through the process, he took the time to hook my phone up to the Bluetooth for me and explained the car to me. He was real comfortable, and helped me through the process, he took the time to hook my phone up to the Bluetooth for me and explained the car to me. He was really good. More

I was incredibly happy with the deal I got for my 2011 Sienna SE from Russel Toyota. I checked TrueCar, Edmunds.com and various other car buying sites. Russel had the minivan I wanted in stock and it wa Sienna SE from Russel Toyota. I checked TrueCar, Edmunds.com and various other car buying sites. Russel had the minivan I wanted in stock and it was the best deal I could find in the Washington/Baltimore area. My sales associate, Brad Jones, was very responsive and helpful. I contacted Brad via email and we negotiated the price for the minivan over the internet. The closing was quick, painless and no surprises. Brad outlined all the costs that I was expected to pay before I arrived at the dealership and they didn't try to cram any hidden fees into my deal. Russel Toyota tried to match the financing I got from my credit union but couldn't so they didn't push it. Overall, I am very happy with my experience and have recommended Brad to my friends and family. I would definitely buy another car from him. More

Our experience in purchasing our new Sienna was a pleasant one. Chris Day was professional and patient in explaining and showing to us all of the things we wanted to know about our purchase. While th pleasant one. Chris Day was professional and patient in explaining and showing to us all of the things we wanted to know about our purchase. While the Sienna we were buying was still to be delivered,the dealership was able to arrange for a loaner Sienna for us to use, that it made it easier for us to adjust to the riding comfort of our new van. Chris and rest of the staff of Russell Toyota made our Sienna shopping hassle free. More

My first experience with Russel Toyota was with the parts department. I was in the middle of a brake job on my Sienna and found I needed to replace the caliper bracket. This is not a commonly stocked part department. I was in the middle of a brake job on my Sienna and found I needed to replace the caliper bracket. This is not a commonly stocked part and this was a late afternoon on Saturday. Russel parts department was open, had all the parts I needed and were very helpful. Next experience...Service My Sienna's air bag light came on. I had previously been dissatisfied with another Toyota service center in the Balto-Washington area. I thought I'd give Russel service a try. While in for the air-bag, i had them check the air condition and it was also time for a timing belt. The end result was complete satisfaction from the service writer (Dora),the loaner car, and quality of work. I even had an obscure question about a part which the mechanic researched and provided the info that I needed. I am particular about my vehicles, who works on them and the way I am treated. Russel has gone above and beyond and has earned my future business. Stan More

No haggling necessary with excellent price through True Car. Nicely detailed and no endless waiting for responses. Better than my past experiences at other dealerships. Car. Nicely detailed and no endless waiting for responses. Better than my past experiences at other dealerships. More