Heritage Toyota Catonsville

Went to Heritage Toyota Catonsville on March 10 for service on my Camry, which included the backup camera not working properly. When the work was done, I drove to Walmart to do some shopping. When I service on my Camry, which included the backup camera not working properly. When the work was done, I drove to Walmart to do some shopping. When I backed out of the parking space, I discovered that the backup camera was not working properly. So, I drove back to the service department and was told that I could leave my car or bring it back the next day (March 11). I chose to bring it back the next day where I was told that they found the problem with the backup camera--a wobbly driver's side mirror. I was given a shocking estimate to fix the problem, but I told them I would think about it. Now, when I drove to the service department on March 10, I had no wobbly mirror; drove out of the service department that day, no wobbly mirror. When I drove back to the service department on March 11, I had no wobbly mirror. When I drove home from the service department, I had a WOBBLY mirror! What does that tell you. In the meantime, I have talked with Chuck McMurray, Service Advisor, trying to find out how this mirror became wobbly while at the service department. He said that he would be in touch with me. When I didn't hear from him, I called him and he indicated that he was still working on it. A second call resulted in me leaving a message for him to call me. I didn't get a response to that call. Subsequently, I learned he was out of the office for two weeks. I took my car back on April 3 and had them fix the driver's side mirror which solved the backup camera problem. I have been a customer of this dealership for over 25+ years. I have bought three Camrys there and have always taken my car to their service department. I will never again take my Camry to the Heritage Toyota Catonsville service department. They have really disappointed me. Linda McDaniel More

Got me a good deal on a new car and on my trade-in car. More

Young hard working man,has a great outlook on things and helped my family get a brand new Tundra helped my family get a brand new Tundra More

Had a wonderful experience working again with Tyler Day. This is our second car that we have purchased with him. He is easy to work with, enthusiastic about his job, very knowledgeable about each vehicle an This is our second car that we have purchased with him. He is easy to work with, enthusiastic about his job, very knowledgeable about each vehicle and their differences and top notch with his customer service. He is very patient and always so helpful. A wonderful young man! am supremely excited about my RAV4 and will be back next time my family needs a new vehicle. More

Chidi Onyewe provide me with excellent customer service and was very knowledgeable in hi delivery. I would highly recommend him to family Friends and co workers and was very knowledgeable in hi delivery. I would highly recommend him to family Friends and co workers More

I recently bought a Grand Highlander at heritage Kathy was amazing from the beginning she made feel at home explained the process and guide me through everything, I had a great experience working with Kat was amazing from the beginning she made feel at home explained the process and guide me through everything, I had a great experience working with Kathy, she is very attentive and sweet It was a pleasure to work with her, I never felt pressured in any way More

Chidi was super helpful making sure we had everything we need and more. Very much appreciated being offered snacks, drinks, and cookies while we waited. He was goooo at explaining everything need and more. Very much appreciated being offered snacks, drinks, and cookies while we waited. He was goooo at explaining everything More

Chidi helped us with everything that we wanted while buying the vehicle. He has exceptional salesman skills buying the vehicle. He has exceptional salesman skills More

They are very helpful, very informative, as well as very friendly. I would most definitely recommend this dealership and the salesperson Kathy. friendly. I would most definitely recommend this dealership and the salesperson Kathy. More

Excellent service, sales people are so nice and patient with the costumers, nice environment 10 of 10 with the costumers, nice environment 10 of 10 More