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Heritage Toyota Catonsville
Baltimore, MD
1,750 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Chrysler Dodge Jeep RAM Parkville is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 1,750 reviews
October 05, 2026
They were so helpful in their dealings. Their kind gesture was incredible. I appreciate both staff (Mr James and Ms Jayda) who attended to me, I didn't waste my time because it was worth e Their kind gesture was incredible. I appreciate both staff (Mr James and Ms Jayda) who attended to me, I didn't waste my time because it was worth every minute and I ended up going home with my vehicle after going extra mile to make sure I was approved. Thanks a million. More
by boomyfaith
October 02, 2026
My names is Messiah Sa Enlil, and I took my 5Z4X TO BE SERVICED FOR ITS RECALLS, The service provided by Lejuan Robinson was super excellent, professional and speedy. She assisted me at every step of the SERVICED FOR ITS RECALLS, The service provided by Lejuan Robinson was super excellent, professional and speedy. She assisted me at every step of the way and was very sweet . Personality is a 10, customer service and as a 10. I recommend customers go to see her if they want great service. More
by messiahninurta
September 30, 2026
Shawn did amazing job today! Not only he take a very good care of me but also give updates occasionally. I do appreciate for all this service center had done for me. Not only he take a very good care of me but also give updates occasionally. I do appreciate for all this service center had done for me. More
by Paul Lian
Employees Worked With
Shawn Rao
September 30, 2026
Our experience at Heritage Toyota in Catonsville was exceptional, and we owe it all to Justin's outstanding dedication. He took the time to accompany us on multiple test drives, ensuring we found the pe exceptional, and we owe it all to Justin's outstanding dedication. He took the time to accompany us on multiple test drives, ensuring we found the perfect vehicle. Justin's follow-up to confirm our satisfaction demonstrated his commitment to providing top-notch customer service. We highly recommend Justin to anyone looking to purchase a vehicle from Heritage Toyota. More
by Archigirl83
September 16, 2026
I met Stphen was so so nice in serving us. I like the finance team too. They are very knowledgeable in their work. I highly recommend them fir raise/promotion. They have more than we customer I like the finance team too. They are very knowledgeable in their work. I highly recommend them fir raise/promotion. They have more than we customers need and want. Thank you Steve. More
by Mawutor
September 12, 2026
Stephen was amazing to work with. Very kind and transparent. Got us a great deal! Very happy to have worked with him. Very kind and transparent. Got us a great deal! Very happy to have worked with him. More
by kayntee
September 02, 2026
This dealership is terrible! We had a deal confirmed for a vehicle arriving in a few days. They took a $1000 deposit. When the vehicle arrived, they never reached out to me despi We had a deal confirmed for a vehicle arriving in a few days. They took a $1000 deposit. When the vehicle arrived, they never reached out to me despite my multiple attempts to connect via phone calls and emails to Ronnie Howard (GM), Bradford Myles (sales manager), Justin Maize (sales person) and Samir Arias (sales person). When they did finally respond, it was to tell me the vehicle had accidentally been sold to another customer. My belief is they sold it at a higher price to another customer even though we had a deal in writing with a deposit. When I asked them to fix the issue by finding another similar vehicle and matching the original discounts, they said they couldn't find any vehicle similar. They also did not return my deposit for over 2 weeks despite my many requests. I ended up going with Sheehy Toyota which is nearby and they had an exact match. In summary, do not use Heritage Toyota. Do not trust Ronnie Howard or Bradford Myles. They will take your money, never call or email you back, and then sell your vehicle to someone else. More
by Matthew
August 28, 2026
It was a great experience purchasing my new vehicle through Heritage Toyota today. Every aspect of the purchase was professional, efficient and friendly. Excellent result. through Heritage Toyota today. Every aspect of the purchase was professional, efficient and friendly. Excellent result. More
by Tim
