Heritage Toyota Catonsville

I have been at this dealership and have bought from David countless times. He always listens and assists my husband and I with everything. This time was different a week before we arrived we bought our 4 run countless times. He always listens and assists my husband and I with everything. This time was different a week before we arrived we bought our 4 runner from the lease. We ended up totaling our 2021 4 runner with 18 thousand miles. A deer ran out on an exit ramp and just demolished our truck. All airbags deployed but two. Out of 11. My husband ended up getting a new truck. David had given us a wonderful deal and really made sure we could afford it. A week went by and I was still afraid to drive my 2020 Camry so David got me in a larger vehicle a hybrid rav 4. Which I love and feel comfortable. David really took the time to make sure I felt comfortable and left happy. Both times. Then I wanted leather and he assisted me being able to keep the hybrid and they will replace the seats with leather. Thank you David. We got 2025 Tacoma and a 2025 rav4 hybrid. Fasisal assisted us every step with finance steps going into detail every step. Answering every question and making sure we both understand before moving on to the next steps. More

I had the pleasure working with Chao on a recent car deal. She is patient, professional and no forced sale! Exceptional customer service!Thank you very much! deal. She is patient, professional and no forced sale! Exceptional customer service!Thank you very much! More

OMG. I have found the wortst dealership in Maryland. STAY AWAY! I brought my car in for a diagnostic test. Alerting the dealership that my battery i I have found the wortst dealership in Maryland. STAY AWAY! I brought my car in for a diagnostic test. Alerting the dealership that my battery in my electric toyota BZ4X was operating below 65% of its normal capacity. I was only getting 131 miles per day fully charged, instead of 252 miles per day estimated as it perfomed when I first leased it 13 months ago. They said they would test the car and then get back to me. The warranty is the reason I leased this new Toyota car. OMG. They came back with no answer about my battery. They try to charge me $330.44 for a diagnostic and the rental car from toyota which was supposed to be FREE. OMG, this dealership lied to me. They knew they had a real lawsuit on their hands. The manager called me to say, we don't want you to visit here anymore. We aren't going to fix your car. But we will refund your money. It has been 7 days. No refund. OMG. I am so angry. Can you trust this dealerhip? NO. I can't I am so upset I am filing charges with the Attorney General's office. Did you know you could do that when a company committs fraud? And what about my battery, I just hired a lemon law company. They are going to take this dealership and Toyota to court. For Free. Did you ever have a bad experience with Heritage Toyota of Catonsville ? You have to tell everyone to stay away. You can post on Yelp, on Yahoo, on Google Reviews and the Better Business Bureaus website. I am so pissed. I'll never lease a car from this dealership. I'll never have my car serviced here. I intend to file a personal lawsuit in small claims court in Baltimore County. This is why courts were invented. STAY AWAY. DO NOT EVER SPEND MONEY HERE. THE WORST. i WILL GET MY MONEY BACK FROM THEM THROUGH THE CREDIT CARD. But they need to learn the public will not stand for this. NO MORE Heritage Toyotal of Catonsville. SHUT THEM DOWN. THEY ARE AN EVIL COMPANY!!! More

The Toyota Grand Highlander is a very comfortable It can accommodate seven passengers, so my whole family can travel in one car. It is also quiet and comfortable. I am very happy to have purchased it . I’ve accommodate seven passengers, so my whole family can travel in one car. It is also quiet and comfortable. I am very happy to have purchased it . I’ve only had it for just over a months now but I love it so far! It is such a comfortable car and quiet ride. I like how high it sits and visibility is great. I am so happy and my family are so happy thank you James.🤗🤗 More

Service advisors very professional and respectful especially Britt. Gives you updates in every step of the process. especially Britt. Gives you updates in every step of the process. More

Nice customer service very patient and very good know how to talk to people very good person to talk to people very good person More

Excellent and outstanding customer service. He come highly recommended. He listened to me and never took advantage of me like as a woman He come highly recommended. He listened to me and never took advantage of me like as a woman More

This was the best experience I’ve had at any dealership. Mr. James was more than professional and helped me with all my questions I had. Mr. James was more than professional and helped me with all my questions I had. More

They were very easy to work with. We just wish it were closer to Annapolis! We just wish it were closer to Annapolis! More

Abdullah is the best. He was very welcoming and supportive in every step. I am grateful for his assistance and wish him all the best! He was very welcoming and supportive in every step. I am grateful for his assistance and wish him all the best! More