Heritage Toyota Catonsville

We purchased our cars at Heritage BECAUSE OF BRAD JONES ...Now we bring our cars to Heritage for service BECAUSE OF ROBIN! She makes every visit feel like we are visiting a good friend...and in COVID times ...Now we bring our cars to Heritage for service BECAUSE OF ROBIN! She makes every visit feel like we are visiting a good friend...and in COVID times, that has become even more important. She is a one-of-a-kind person - who you will never forget after your first time meeting her. She knows exactly what our two Prius-es need and she makes sure we have a spanking clean car all ready for us when we come for pick up. We would never go anywhere else for service as long as Robin is in charge! More

Alexis was super helpful, friendly, energetic, and informed. Manager, Lamont, and other employees all went out of their way to make sure we were happy with our experience. informed. Manager, Lamont, and other employees all went out of their way to make sure we were happy with our experience. More

Mike is nice and thoughtful, he did well in selling me the car I need during the busy hours at the end of year, it's great experience the car I need during the busy hours at the end of year, it's great experience More

It was a pleasure working with Alexis who is friendly, personable, professional, and knowledgeable. He went the extra mile for us whenever possible and never made us feel pressured or uncomfortable. We personable, professional, and knowledgeable. He went the extra mile for us whenever possible and never made us feel pressured or uncomfortable. We came to the dealership to look at a used Toyota Tacoma, and we ended up getting a great deal on a new one with the same specs. It always felt like Alexis had our best interest at heart. He’s a gem! More

I’ve dealt with A LOT of salesmen and sales managers in my time, and my experience with Alexis was literally the best I’ve had. Super respectful, prompt, and pleasant to work with. Would give more stars if my time, and my experience with Alexis was literally the best I’ve had. Super respectful, prompt, and pleasant to work with. Would give more stars if I could! Incredible salesman that Heritage Catonsville is lucky to have. More

James Akinola went out of his way to get the vehicle color and options requested. Also upgraded the mat package as a bonus. Very satisfied. color and options requested. Also upgraded the mat package as a bonus. Very satisfied. More

We’ve been Toyota preferred customers for over 40 years. We always dread car shopping yet Alex’s personal, friendly nature was great! Recommend again! We always dread car shopping yet Alex’s personal, friendly nature was great! Recommend again! More

Alexis was a very helpful salesman. I originally came to look at one car that was underwhelming and Alexis found another car that I loved. He went out of his way to show every feature of the car and made su look at one car that was underwhelming and Alexis found another car that I loved. He went out of his way to show every feature of the car and made sure I was comfortable with learning the car. My car purchase was dependent on rather my current car could be fixed. He kept in contact and made sure the end results were of satisfactory to me. I had experienced bad customer service from a GM, but my experience with Alexis still made me want to shop with him. That’s a testimony to how great he was. I will be keeping in contact with Alexis so that he could help me purchase my next car whenever I’m ready More

Alexis is a very good salesman! He was very helpful throughout the whole process. He went out of his way to record a video and share it as i could not make it to the dealership myself. I did not feel p throughout the whole process. He went out of his way to record a video and share it as i could not make it to the dealership myself. I did not feel pressured at any point. I would highly recommend him. More

I can not believe I have a 2121 RAV4 Prime in my I can not believe I have a 2121 RAV4 Prime in my driveway. I want to give full credit to Mike Bay for making it happen. For kicks I made an inquiry o I can not believe I have a 2121 RAV4 Prime in my driveway. I want to give full credit to Mike Bay for making it happen. For kicks I made an inquiry on Cars.Com to see who and where the Prime was in stock. Shortly afterward Mike is in touch with me and the AWESOME COMMUNICATION continued. Mike sent videos, spec sheets, and other resources to help me make a buying decision. Mike is engaging, personal, and a true professional. THANK YOU MIKE ! More