Heritage Toyota Owings Mills

Joey Cheng was awesome Joey was a great help, very thorough through the entire process, always happy to tackle the next question, and incredibly patient with our concerns. Joey was a great help, very thorough through the entire process, always happy to tackle the next question, and incredibly patient with our concerns. We was immensely knowledgeable, not just about the Prius we were looking at, but at the other vehicles we discussed after the fact. We're thinking about buying another vehicle this year, and if we decide to go with another Toyota, we'll definitely come back to Joey. More

Carlos Subido Excellent customer service and sales! Carlos was very nice and well explained about the car. He answered all our questions and he was very patient. Su Excellent customer service and sales! Carlos was very nice and well explained about the car. He answered all our questions and he was very patient. Super excellent customer service.! More

Second Purchase with R&H Evon was great! He was very patient and answered all of my question while keeping a smile the entire time. He went out of his way to make sure I was Evon was great! He was very patient and answered all of my question while keeping a smile the entire time. He went out of his way to make sure I was comfortable with my purchase and that I received the best pricing available. More

Excellent service and sales I did a online application for a new car for a trade in my 2013 Camry v 6 for a 2015 Camry v 6. Boy was I able to get financed again but the put me i I did a online application for a new car for a trade in my 2013 Camry v 6 for a 2015 Camry v 6. Boy was I able to get financed again but the put me in the same car with more features. Carlos the sales representative was excellent even the financial department. I got the employee discount as well with no money down. I recommend this car dealership to everyone. More

Great Place to buy a car Dennis is super awesome, my third Camry from R&H and from Dennis, what else can I say?? Oh yeah Connie is pretty awesome too... Dennis is super awesome, my third Camry from R&H and from Dennis, what else can I say?? Oh yeah Connie is pretty awesome too... More

Everyone is very friendly and helpful! Derek Booth was a friendly, "no pressure" salesman who made my first car buying experience incredibly pleasant! The entire staff we interacted with we Derek Booth was a friendly, "no pressure" salesman who made my first car buying experience incredibly pleasant! The entire staff we interacted with were as helpful as could be. They really made sure I got what I wanted in my new car. More

Dennis made buying two cars a pleasant experience!! Dennis Margroum, at R+H, was the perfect salesperson for my husband and I. We each bought a car; Camry for him and Scion XB for me. Dennis was knowled Dennis Margroum, at R+H, was the perfect salesperson for my husband and I. We each bought a car; Camry for him and Scion XB for me. Dennis was knowledgeable and goodnatured; and addressed all of our concerns and needs, by patiently listening and answering our many questions. Since I wanted a small car with lots of trunk space, Dennis suggested the Scion (a car I had not seen or heard of before). His suggestion was right-on-the-mark. As soon as I sat in it, I knew it was for me. R+H honored the TrueCar price and we ended up leasing both cars. Dennis explained all of the cars' features before driving each car off the lot. Thank you Dennis, for making our car-buying experience comfortable, pleasant, and homey!! More

Friendly and efffective car consultation Carlos is a top notch salesman and consultant. He was patient and knowledgeable. He made car buying an experience and not a chore. With Carlos I was a Carlos is a top notch salesman and consultant. He was patient and knowledgeable. He made car buying an experience and not a chore. With Carlos I was able to understand the vehicle's capabilities and make effective decisions.. I recommend Carlos and R&H without reservation. Yale H. Caplan More

Three-plus hours to purchase a vehicle? No thanks! I recently purchased a new Camry at R&H as they had the exact model and color scheme I wanted in stock. Having previously had a poor experience at R&H I recently purchased a new Camry at R&H as they had the exact model and color scheme I wanted in stock. Having previously had a poor experience at R&H when purchasing by prior Camry, one would question why I went back. Needless to say, nothing changed from 2012 to 2014, as it once again took me over three hours to complete the sales process. I am usually not one to write online reviews; however, I recently purchased at new Highlander at Bill Kidd's, and my purchase process from start to finish was vastly superior to the one I was treated to at R&H. That said, I would encourage you to reach out to Mike Thornton at Bill Kidd's if you are serious about buying a Toyota and want to be treated to an enjoyable car buying experience. One hour from start to finish, the way a car should be purchased. Additionally, Mike is not opposed to negotiating a price via email, a process one would think all dealers would be open to today given the prevalence of email usage. If I email a dealer about a car, I don't want a call from an annoying salesman asking me to come in for a test drive (R&H approach), I want to know the availability of the vehicle and what you are willing to sell it for (Bill Kidd's approach). More

Excellent Service Great service department. Provided me a loner car without asking when I was in a for a service. I was suppose to get a shuttle ride but they were not Great service department. Provided me a loner car without asking when I was in a for a service. I was suppose to get a shuttle ride but they were not allowing their drivers on the road due to the snow and ice but allowed me to have a loner till my car was ready. This was really excellent and I am grateful for it. More