Heritage Toyota Owings Mills

This was a completely positive experience for me! I received a warm welcome and offer of assistance from the receptionist the minute I walked into the showroom. I told her I was looking for a used car I received a warm welcome and offer of assistance from the receptionist the minute I walked into the showroom. I told her I was looking for a used car and she introduced me to Will Brown, a sales and leasing consultant, He listened to me and seemed to know what would be best for me. Will found a car that I thought was beyond my means, but perfect for my needs and safety. (My car was hit in an accident last week and is a total loss.) I was unsure of financing because of my credit, I met Stephanie Thornton, the financial (miracle worker!) and she took me every step of the way.. I was so warmly received and taken care of.....I believe both Will and Stephanie wanted the best for me, and they gave me just that! I puchased a car so very right for me, with protection and virtually no worries for 7 years, and even my car loan will work with me in my favor!! I never dreamed that I could be so fortunate,....thanks to them. They both went "over and above", and are an asset to the organization. Date of service 9/9/2016 Sincerely, Malinda Lindsay More

Best price we could find! We drove over an hour and a half from PA to look at a Sienna van because it was exactly what we were looking for at the best price we could find. Dway We drove over an hour and a half from PA to look at a Sienna van because it was exactly what we were looking for at the best price we could find. Dwayne Johnson was our sales rep and he was fun, easy to work with, as well as knowledgeable without being pushy. We appreciated the time he and the rest of the sales team took to finish our sale even though it was after hours! We are so happy with our van, and it was definitely worth the long drive to do business with Heritage Toyota! More

Great Great Great Service "Five Stars" I went in knowing exactly what I wanted and leaving with it. The Customer service is great the receptionist was very welcoming and I appreciated it. I I went in knowing exactly what I wanted and leaving with it. The Customer service is great the receptionist was very welcoming and I appreciated it. I have experienced this great customer service before with THE BEST CAR SALESMAN EVER "EVON GREENE" my first brand new car I ever purchased he sold to me . I was impressed so going back in to Toyota knowing i wanted my Rav 4 and thats what I left with . Thanks again EVON you are the best. More

Amazing experience!! I came in with my wife looking to trade in my old avenger and upgrade to one of the new scions. I was immediately welcomed by Erika and she answered a I came in with my wife looking to trade in my old avenger and upgrade to one of the new scions. I was immediately welcomed by Erika and she answered all of our questions. Unfortunately circumstances beyond my control didn't allow me to leave with my dream car, but I couldn't have had a better experience. Erika was understanding and my wife and I will be back ASAP to see her. I hope she sees this...thank you Erika! More

Best experience ever Erika made my car buying experience the best I've ever had, her customer service skills were top notch. I'll be coming back for my next car and referr Erika made my car buying experience the best I've ever had, her customer service skills were top notch. I'll be coming back for my next car and referring all of my family and friends! :) More

Five stars! From start to finish we had a wonderful experience at R&H Toyota! Josh Spencer and Kevin Gonzalez took such great care of us- just like family. We are From start to finish we had a wonderful experience at R&H Toyota! Josh Spencer and Kevin Gonzalez took such great care of us- just like family. We are so thankful. We love our new 4Runner. The entire staff is friendly, knowledgeable and efficient. Josh was a pleasure to work with, he has such great energy and really knows his stuff. We highly highly recommend R&H! More

Straightforward and enjoyable We got friendly and efficient service from the moment of the first phone call. Will, our sales person, went to great lengths to answer all questions. We got friendly and efficient service from the moment of the first phone call. Will, our sales person, went to great lengths to answer all questions. He made the experience, including negotiations, enjoyable. They were flexible in helping us figure out how to pay. More

Exceptional Customer Service by Joey Cheng -Great Experience THANK YOU - THANK YOU - THANK YOU - what a great experience - BEST EVER - in buying a new car. Joey Cheng our incredible sales consultant, who is THANK YOU - THANK YOU - THANK YOU - what a great experience - BEST EVER - in buying a new car. Joey Cheng our incredible sales consultant, who is Toyota Master Certified, went above and then some with his exceptional customer service, follow up with questions, technical knowledge of the cars, and just an all around nice guy. He is very professional with a comfortable personality and very low key in his salesmanship - so no pressure at all from him. He found the exact car we wanted and had it brought to his dealership. Went over all the features, which were a lot, but he explains it all with such ease. The car was detailed and immaculate when we went out to look at it. I have owned over 7 Toyotas in my life and this by far has been the best experience and my favorite car. This is our second car from R&H Toyota. The first was 25 yrs ago and that was a great experience too. I can't say enough positive comments about Joey. I'm just thankful he was our sales guy when we walked into the dealership because we will be repeat customers for Joey as long as he is there !!!!! I know managers tend to get a bad rap but I have to say - Daniel Matysek - the Manager Joey brought over to say high to us was great. Again low key, nice to talk with, no pressure at all. The conversation was nice and pleasant and he shook our hands and said let me know if you have any questions or I can be of any assistance. Traditionally we all know the manager won't let you leave until you sign a deal or leave frustrated but not Daniel. Great guy !!!!! The finance guy - Steve Poisal - again, no pressure when we went to sign the papers. He explained all the options, what his thoughts were, we declined and we signed the papers and off we went with a beautiful new car, with a very great buying experience and happy to recommend JOEY CHENG at R&H to anyone and everyone !!!!! More

Greatest experience ever! I went in there knowing exactly what I wanted. The salesman brought me that car and a different car that he thought was a better fit. I drover off the I went in there knowing exactly what I wanted. The salesman brought me that car and a different car that he thought was a better fit. I drover off the lot with the car he recommended and I couldn't be happier! They even took the time to put my hand controls on my new car! More

Rob Steiner great sales person From opening the front door of this dealership, my husband and I were greeted warmly and a salesperson came over and greeted us. We told him we were i From opening the front door of this dealership, my husband and I were greeted warmly and a salesperson came over and greeted us. We told him we were interested in new car, as we haven't gotten one for several years(like 15) which was a Toyota Camry. I thought I would purchase another Camry but after getting in both the Camry and Corolla and having Rob explain all the details, and made me feel very comfortable I drove the Car and with his knowledge and help we purchased a new car. We were very happy with every person who dealt with us from the beginning of this experience to the end. More