Heritage Toyota Owings Mills

Jipeng was very helpful in purchasing my new Toyota 4Runner. I love my truck and Jipeng did everything right to make buying the truck a positive experience. 4Runner. I love my truck and Jipeng did everything right to make buying the truck a positive experience. More

Took my vehicle to this dealership to have my seat looked at. My 2018 Corolla drivers seat is making clicking sounds. According to my dash cam video, my car sat for almost 4 hours and a mechanic never inspec at. My 2018 Corolla drivers seat is making clicking sounds. According to my dash cam video, my car sat for almost 4 hours and a mechanic never inspected my seat. My car was test driven by Service Manager, Mike Young, and he said nothing was wrong with my seat. Clicking noise was confirmed on a previous visit, by Aaron, a tech who test drove vehicle with me. According to Aaron, he said their was something wrong with my drivers seat and needed to be brought in for a diagnoses. My seat is still making clicking noises. Mike Young is incompetent and should not be in the service department. Issue was reported to Toyota. Toyota Field Service Technician, Daniel B Cudney confirmed my seat is making clicking noises. Anyone bringing their vehicle into R and H Toyota in Owing Mills, MD., document visit with a dash cam! Or you too may be wasting your time!!! More

Lack of transparency. I was told AFTER booking a coupon for free diagnostic test that a coupon was expired. The gag? The coupon expired in October 2020. So you’re telling me after several months no one has for free diagnostic test that a coupon was expired. The gag? The coupon expired in October 2020. So you’re telling me after several months no one has bothered to update the website. Or code it in a way where you can’t use a coupon that’s expired? After all the money you guys are paid? Next issue. I get my diagnosed for 120. Water pump fixed for another 1200+. Car dies 4 days later. The lady Shirley on the phone could’ve even at the bare minimum empathize with how bad it looks. Yes coincidences happen but I’ve gotten my car inspected at Owings Mills before in the past year. You guys couldn’t have foreseen an electrical issue? You guys give recommendations ALL the time. More

Excellent job,great service,polite,fast, and very helpful man. I really appreciate it. Explained everything on my new car,i am very thankful to Jipeng wang man. I really appreciate it. Explained everything on my new car,i am very thankful to Jipeng wang More

Was looking for a limited Toyota Tacoma with the 6ft bed and Alex at heritage was able to help me find what was near impossible to find. Thanks to him I was able to find the truck I wanted and make the 1.5 and Alex at heritage was able to help me find what was near impossible to find. Thanks to him I was able to find the truck I wanted and make the 1.5 hour drive to heritage and purchase the my truck. He was very professional and answered all my questions and made the process a breeze would highly recommend them for the staff like Alex and the best prices i could find anywhere on the Toyota Tacoma’s More

Alex Kaftol is a genuine man with great character who made my truck buying experience enjoyable. I felt comfortable and no pressure throughout the entire process. I was given realistic options and treate made my truck buying experience enjoyable. I felt comfortable and no pressure throughout the entire process. I was given realistic options and treated with respect the entire time. I would recommend anyone looking to buy a Toyota give Alex a visit and I’m sure you won’t be disappointed. More

Jipeng was great! Definitely made me feel comfortable with the whole process. He was patient and kind. He and a colleague even helped me get my old car home at 9pm at night which was so nice. Great expe with the whole process. He was patient and kind. He and a colleague even helped me get my old car home at 9pm at night which was so nice. Great experience! More

Amazing! This was our first time buying a new car, and Samuel Oyinloye was super helpful and patient guiding us through the process. Thanks, as well to Stephanie Thornton for carefully and expertly answe Samuel Oyinloye was super helpful and patient guiding us through the process. Thanks, as well to Stephanie Thornton for carefully and expertly answering all our questions and concerns. Great working with both of you! More

Heritage Toyota in Owings Mills is honestly a pleasure to buy a car from. The employees truly value their guests, and the love is felt there! Jipeng W is outstanding. If you happen to have him work for you, buy a car from. The employees truly value their guests, and the love is felt there! Jipeng W is outstanding. If you happen to have him work for you, you will understand. Thank you Jipeng! Ms. Stephanie T (finance manager) is the reason I have my dream car. Despite roadblocks that would’ve made other dealerships push me out the door, Ms. Stephanie never gave up on me. She is a walking angel and I cannot express enough my abundance of thanks to her for her dedication to her clients. I felt more like family than a client. You are in good hands when you visit this place! More