Heritage Toyota Owings Mills

The dealership was able to help land the right truck for me and point me in the right direction for finding the right truck and what my options were on the financial side of things, as I was purchasing my f me and point me in the right direction for finding the right truck and what my options were on the financial side of things, as I was purchasing my first new truck. Alex was extremely helpful with my search, very knowledgeable about the truck, and made sure to follow up with me throughout my entire car search process. Alex was instrumental in the purchase of my new truck. More

Alex was a pleasure to work with. He helped get the deal started over the phone and agreed to fair terms. We drove over an hour to the dealership. No one pulled any fast moves or pressure ure tactics. They started over the phone and agreed to fair terms. We drove over an hour to the dealership. No one pulled any fast moves or pressure ure tactics. They lived up to the deal and terms we discussed. Alex made the process easy. While they told us about add on products, he did not pressure us and that's a really good thing. Delivery was perfect. Less then two weeks later, I came back and got a second Rav4 with another delightful experience. Thanks Alex! More

We were greeted as soon as we walked in and had a smooth buying experience from start to finish. Everyone at the dealership was friendly. Alex was especially helpful and patient, leading us through buying a buying experience from start to finish. Everyone at the dealership was friendly. Alex was especially helpful and patient, leading us through buying a new car without being pushy or aggressive. More

Jipeng was very helpful in purchasing my new Toyota 4Runner. I love my truck and Jipeng did everything right to make buying the truck a positive experience. 4Runner. I love my truck and Jipeng did everything right to make buying the truck a positive experience. More

Took my vehicle to this dealership to have my seat looked at. My 2018 Corolla drivers seat is making clicking sounds. According to my dash cam video, my car sat for almost 4 hours and a mechanic never inspec at. My 2018 Corolla drivers seat is making clicking sounds. According to my dash cam video, my car sat for almost 4 hours and a mechanic never inspected my seat. My car was test driven by Service Manager, Mike Young, and he said nothing was wrong with my seat. Clicking noise was confirmed on a previous visit, by Aaron, a tech who test drove vehicle with me. According to Aaron, he said their was something wrong with my drivers seat and needed to be brought in for a diagnoses. My seat is still making clicking noises. Mike Young is incompetent and should not be in the service department. Issue was reported to Toyota. Toyota Field Service Technician, Daniel B Cudney confirmed my seat is making clicking noises. Anyone bringing their vehicle into R and H Toyota in Owing Mills, MD., document visit with a dash cam! Or you too may be wasting your time!!! More

Lack of transparency. I was told AFTER booking a coupon for free diagnostic test that a coupon was expired. The gag? The coupon expired in October 2020. So you’re telling me after several months no one has for free diagnostic test that a coupon was expired. The gag? The coupon expired in October 2020. So you’re telling me after several months no one has bothered to update the website. Or code it in a way where you can’t use a coupon that’s expired? After all the money you guys are paid? Next issue. I get my diagnosed for 120. Water pump fixed for another 1200+. Car dies 4 days later. The lady Shirley on the phone could’ve even at the bare minimum empathize with how bad it looks. Yes coincidences happen but I’ve gotten my car inspected at Owings Mills before in the past year. You guys couldn’t have foreseen an electrical issue? You guys give recommendations ALL the time. More

Excellent job,great service,polite,fast, and very helpful man. I really appreciate it. Explained everything on my new car,i am very thankful to Jipeng wang man. I really appreciate it. Explained everything on my new car,i am very thankful to Jipeng wang More

Jipeng was great! Definitely made me feel comfortable with the whole process. He was patient and kind. He and a colleague even helped me get my old car home at 9pm at night which was so nice. Great expe with the whole process. He was patient and kind. He and a colleague even helped me get my old car home at 9pm at night which was so nice. Great experience! More

Was looking for a limited Toyota Tacoma with the 6ft bed and Alex at heritage was able to help me find what was near impossible to find. Thanks to him I was able to find the truck I wanted and make the 1.5 and Alex at heritage was able to help me find what was near impossible to find. Thanks to him I was able to find the truck I wanted and make the 1.5 hour drive to heritage and purchase the my truck. He was very professional and answered all my questions and made the process a breeze would highly recommend them for the staff like Alex and the best prices i could find anywhere on the Toyota Tacoma’s More