Heritage Toyota Owings Mills

I am a regular customer in this dealership because I already buy a fourth car here. I am completely satisfied with the service here and the friendly service of the guys working there, especially Vladimi already buy a fourth car here. I am completely satisfied with the service here and the friendly service of the guys working there, especially Vladimir Nagapetov and Alex Kaftol with whom I had chance to work while buying my new cars. I would once again thank these guys for their great and friendly service. More

Alex was very informative and helpful. He worked to help me get the best possible deal. He explained all the features of the car in a manner that I could understand. Highly recommend his services. me get the best possible deal. He explained all the features of the car in a manner that I could understand. Highly recommend his services. More

Profession and extremely willing to comply with my needs.friendly they were very knowledgeable and very helpful and kept in contact with me on a regular basis needs.friendly they were very knowledgeable and very helpful and kept in contact with me on a regular basis More

Alex went above and beyond to help me get the vehicle I wanted . Great customer service very friendly staff ! Highly recommended Alex and this dealership! Thank You Alex I love my new 2021 4-Runner !! wanted . Great customer service very friendly staff ! Highly recommended Alex and this dealership! Thank You Alex I love my new 2021 4-Runner !! More

Dealer ship was amazing, salesman was amazing, could not complain at all about how the buying process went, financial was amazing and did the best they could and beyond, would shop here again. complain at all about how the buying process went, financial was amazing and did the best they could and beyond, would shop here again. More

Greydi is a first class salesman who is professional and polite. No smoke and mirrors, complete transparency from sales to financing. I usually dread dealerships but the entire experience was a pleasure. De polite. No smoke and mirrors, complete transparency from sales to financing. I usually dread dealerships but the entire experience was a pleasure. Definitely my go to dealer for the future. More

Alex was quick and efficient. He made the process of buying our car easy and fun. He took very good care of us and made sure we were satisfied. buying our car easy and fun. He took very good care of us and made sure we were satisfied. More

From the moment I entered the dealership, I was greeted, my needs assessed, and I was being shown vehicles within 15 minutes. I worked with Greydi and he was pleasant, knowledgeable, and friendly. The Fin my needs assessed, and I was being shown vehicles within 15 minutes. I worked with Greydi and he was pleasant, knowledgeable, and friendly. The Finance team worked with me and kept me informed through the entire process. I dread going to car dealerships. Heritage Toyota complexly changed my thinking because I was not pressured and their professionalism was top notch. I would repeatedly buy vehicles from this dealership and recommend to everyone I know. Thanks Heritage Toyota team! More

I don't like buying cars from dealers. But I loved buying a car from Alex Kaftol at Heritage Toyota. Unlike most experiences, there was no 'pushing' us to buy a newer more $$$ car, no haggling, no high press a car from Alex Kaftol at Heritage Toyota. Unlike most experiences, there was no 'pushing' us to buy a newer more $$$ car, no haggling, no high pressure. Alex helped locate the car we were interested in (which hadn't even been fully listed yet), emailed us photos to make sure it was correct, drove it to their dealership for us to test drive, and had it fully detailed by the time we were done signing our paperwork. Such a smooth, stress-free experience! Erika in finance worked with our local Credit Union to give us the best loan on the car. And she honestly listened to us when we discussed the 'value' of adding a protection/service plan. This was the best experience we've had in so many years and we're loving our purchase. Thanks Alex, Erika, & the Team at Heritage Toyota in Owings Mills! More

Awesome sales representative, knowledgeable, professional, and efficient. Denise took the time to answer all our questions. Will certainly recommend her to my family and friends! professional, and efficient. Denise took the time to answer all our questions. Will certainly recommend her to my family and friends! More