Heritage Toyota Owings Mills

Terrific service!! Very fast ,grat service,wonderful salesman!!had a great time at this dealership!!very friendly people!would recoend the vey highly!!you get great deal Very fast ,grat service,wonderful salesman!!had a great time at this dealership!!very friendly people!would recoend the vey highly!!you get great deals here eveyone is very friendly and helpful. Great people to work with. More

Jeramiah Calp I would recommend Jeramiah to anyone looking for a vehicle. He’s honest and not pushy. Will offer extras without pressure. Answers all questions and h I would recommend Jeramiah to anyone looking for a vehicle. He’s honest and not pushy. Will offer extras without pressure. Answers all questions and helpful More

Freindly staff This is the best dealership to buy a car from .The staff was so friendly and kind . Jeremiah was the best .he really knows how to take care of custome This is the best dealership to buy a car from .The staff was so friendly and kind . Jeremiah was the best .he really knows how to take care of customers. More

Carlos is simply amazing!! After a couple weeks of owning our new Prius C (and loving it) Carlos called to check in with us as well as let us know that Toyota had actually sent After a couple weeks of owning our new Prius C (and loving it) Carlos called to check in with us as well as let us know that Toyota had actually sent us a second key fab. He said we could come in whenever we liked to pick it up. When we got there, he came out with the key to test all the buttons and make sure that it fit the lock. While doing that, he looked down and noticed that the driver's floor mat had apparently became unhooked and he offered to reattach it for us. He tried a couple of times and discovered that the hook had gotten stuck and wouldn't reattach, so he went inside and brought out a whole new set of four floor mats and replaced ALL of them!! Just because he found one with a stuck attachment!! We came in that day to pick up a key and left with a key and new floor mats. It's that kind of stuff that reaffirms that we'll be coming back to Carlos and this dealership for EVERY car we need in the future!!!! More

Throrough and caring Jereimah was able to help me and explained everything well and I felt he really cared about my experience there to help make it less stressful for me Jereimah was able to help me and explained everything well and I felt he really cared about my experience there to help make it less stressful for me More

Carlos Subido I was particularly attracted to Mr. Subido’s style in conducting the sale. He assessed my needs and showed me several options on the floor with no pre I was particularly attracted to Mr. Subido’s style in conducting the sale. He assessed my needs and showed me several options on the floor with no pressure to return. Upon my second visit I was impressed with the following skills: knowledge of the product line, clear presentation skills, ability to answer questions, continued patience, and follow through on finding the desired car., as well as phone calls. Carlos presents as a “soft- sell or laid back” professional who appears to be trust-worthy and with these qualities to debate financial matters in a timely manner to make the sale. I appreciated the extra time spent trying to deal with the trade-in and my insurance company. In addition, he showed me all the features on the car and will again, when I return for further explanations, be pleasant and patient. Sincerely, Rochelle Lubetkin (Shelli) More

helpful - not pushy We originally were looking for a used car but with the year-end incentives it seemed better to go with a new car. We were shown both 2018's & 2019's We originally were looking for a used car but with the year-end incentives it seemed better to go with a new car. We were shown both 2018's & 2019's at different trims. Found a '19 Sienna LE we liked and bought it that evening. More

Great customer service My car was dropped of at my house . I was not expecting that.The manager gave me a better rate than I first anticipated. He apologized for the mix up My car was dropped of at my house . I was not expecting that.The manager gave me a better rate than I first anticipated. He apologized for the mix up in my initial interest rate More

Shout out to Carlos Subido, awesome salesperson! We purchased a 2018 Highlander from Carlos Subido last week and I must say the experience was fantastic! Carlos had great knowledge of every car we t We purchased a 2018 Highlander from Carlos Subido last week and I must say the experience was fantastic! Carlos had great knowledge of every car we test drove, and went over all features with us with great patience. I would highly recommend him. Thanks again, Carlos!!! More

Smooth transaction. Transaction was quick and easy.That's what you get if you have knowledgeable salesman. Carlos is the same salesman we had 14 yrs ago when I purchased Transaction was quick and easy.That's what you get if you have knowledgeable salesman. Carlos is the same salesman we had 14 yrs ago when I purchased my 4 runner. More