Heritage Toyota Owings Mills

helpful - not pushy We originally were looking for a used car but with the year-end incentives it seemed better to go with a new car. We were shown both 2018's & 2019's We originally were looking for a used car but with the year-end incentives it seemed better to go with a new car. We were shown both 2018's & 2019's at different trims. Found a '19 Sienna LE we liked and bought it that evening. More

Great customer service My car was dropped of at my house . I was not expecting that.The manager gave me a better rate than I first anticipated. He apologized for the mix up My car was dropped of at my house . I was not expecting that.The manager gave me a better rate than I first anticipated. He apologized for the mix up in my initial interest rate More

Shout out to Carlos Subido, awesome salesperson! We purchased a 2018 Highlander from Carlos Subido last week and I must say the experience was fantastic! Carlos had great knowledge of every car we t We purchased a 2018 Highlander from Carlos Subido last week and I must say the experience was fantastic! Carlos had great knowledge of every car we test drove, and went over all features with us with great patience. I would highly recommend him. Thanks again, Carlos!!! More

Smooth transaction. Transaction was quick and easy.That's what you get if you have knowledgeable salesman. Carlos is the same salesman we had 14 yrs ago when I purchased Transaction was quick and easy.That's what you get if you have knowledgeable salesman. Carlos is the same salesman we had 14 yrs ago when I purchased my 4 runner. More

Awesome service, trustworthy I was hesitant to trust a dealership 400+miles away to live up to their agreement with me. I shouldn't have. They were awesome! I was hesitant to trust a dealership 400+miles away to live up to their agreement with me. I shouldn't have. They were awesome! More

Great experience This was Easy and painless car buying experience. Ryan was a nice young man. He was friendly and organized. I would recommend this dealership and Ryan This was Easy and painless car buying experience. Ryan was a nice young man. He was friendly and organized. I would recommend this dealership and Ryan More

Great Salesman Our salesman, Ryan, was excellent. He wasn’t pushy and he really knew what he was talking about. We felt very confident in our decision to purchase ou Our salesman, Ryan, was excellent. He wasn’t pushy and he really knew what he was talking about. We felt very confident in our decision to purchase our vehicle from him. Most of all, he made it a pleasant experience. I would definitely recommend him in the future. More

Great to work with Scott has been a real pleasure to work with. We had recently bought a car at the same location (it was totaled) and Scott took away the pain points we Scott has been a real pleasure to work with. We had recently bought a car at the same location (it was totaled) and Scott took away the pain points we had the first purchase. He worked on getting us the best price, the right color and the right features. Anything he couldn't answer immediately, he was really good about getting the correct info and following up. My wife and I highly recommend visiting Scott for your vehicle search. More

Professional, Patient, & Friendly My son and I brought his car in for service and enjoyed the service that we were given. Alphonse Warner assisted us with a smile. He was very pleasa My son and I brought his car in for service and enjoyed the service that we were given. Alphonse Warner assisted us with a smile. He was very pleasant, professional and knowledgeable as he answered any questions that we asked him. We give Alphonso an overall five star rating. We also give the Customer Service (2 young ladies receiving the service payments), an overall five star rating. Thank you. More

Fast, efficient and eager to please! Sales rep and manager went above and beyond to find the exact car i was looking for, and at an exceptional price... paperwork was a breeze... in and o Sales rep and manager went above and beyond to find the exact car i was looking for, and at an exceptional price... paperwork was a breeze... in and out quickly. Always offered refreshments. Great experience overall. More