Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Heritage Toyota
S. Burlington, VT
4,448 Reviews
Heritage Toyota is Vermont's leading authorized Toyota dealer by volume and home of The H-TEAM, a crack-unit of customer service centric automotive fixed operations specialists. We are conveniently located on Shelburne Rd, a major commuter roadway. Customers can drop off their vehicle for service on their way to work in the morning and ride our Customer Shuttle into many adjacent towns and cities as Burlington, South Burlington, Winooski, Shelburne, Colchester and Essex. And when you purchase from Heritage Toyota, you receive yearly Vermont State Inspections for free, for the lifetime you own the vehicle! Call Heritage Toyota for your custom quote and schedule a test drive today.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 4,448 reviews
April 30, 2020
Good experience in difficult times In these times of physical isolation this dealership did a very good job of accommodating customers. Directions were clear, and although customers co In these times of physical isolation this dealership did a very good job of accommodating customers. Directions were clear, and although customers could not go inside there were good accommodations outside. Luckily the weather cooperated. The notices and directions prior to arrival were excellent. More
by Jack
Employees Worked With
Kate Castonguay, Jay Jerger, Katie Smith
April 24, 2020
regular checkup Given the covid 19 situation my 2016 Avalon had a regular checkup plus winter tires off and summers put on. We left the car overnight and returned the Given the covid 19 situation my 2016 Avalon had a regular checkup plus winter tires off and summers put on. We left the car overnight and returned the next day.to get it.Not as convenient as before but it is what it is. We've owned Toyotas since 1974 and I look forward to buying a new one next year. More
by ardriscoll
Employees Worked With
Kate Castonguay
April 11, 2020
Everything went well. Including the fact that my out of work service advisor sent me in the right direction to get my questions answered. I was impressed Brandi did the despite fact she was furloughed beca work service advisor sent me in the right direction to get my questions answered. I was impressed Brandi did the despite fact she was furloughed because of the virus. More
by charles.rathbone
Employees Worked With
Kate Castonguay, Brandy St. Peter
April 11, 2020
Trying times During this difficult period of most of society being shut down by the coronavirus, Heritage Toyota has done an excellent job of informing it's custom During this difficult period of most of society being shut down by the coronavirus, Heritage Toyota has done an excellent job of informing it's customers and making much needed service available in as safe a way as possible. That is much appreciated and Heritage Toyota completed my required State Inspection and an overall check up on my vehicle and I now feel safe for my limited traveling. Ray Muzzy did an outstanding job of fitting me in for the needed service and making sure my needs were met. Ray and Kate Castonguay have always made it easy and a pleasure for me to do business with Heritage Toyota. They are to be commended. More
by RobertR99
Employees Worked With
Ray Muzzy did a great job, Kate Castonguay provided great email info, Kate Castonguay
April 08, 2020
4.9 stars for Patrick Excellent customer relations, knowledgeable, willing to go above and beyond to help find the vehicle that really works for us. Patrick listened to my Excellent customer relations, knowledgeable, willing to go above and beyond to help find the vehicle that really works for us. Patrick listened to my needs and is still working with us to find the right Toyota. More
by Cwolfgang
Employees Worked With
April 05, 2020
Excellent quality repair. They made it seamless by dealing directly with the insurance company. My car looks as good as new. Thank you very much. dealing directly with the insurance company. My car looks as good as new. Thank you very much. More
by Gwen
Employees Worked With
Jay Jerger
March 31, 2020
Great service experience. I appreciated the new “touchless” approach in the Service Department. Appointment was scheduled promptly, finished on time and communications throughout where clear. “touchless” approach in the Service Department. Appointment was scheduled promptly, finished on time and communications throughout where clear. More
by Riley
Employees Worked With
Kate Castonguay
March 25, 2020
Always Ready to Help! Chcuk is always willing to go above and beyond to help out any way that he can. Whether he is setting up service appointments to fit best fit your sch Chcuk is always willing to go above and beyond to help out any way that he can. Whether he is setting up service appointments to fit best fit your schedule or coordinating transportation, Chuck is always on top of it. It has been a pleasure to work with him over the last few years! More
by kdm123
Employees Worked With
Chuck Heingartner, Dana Lawrence, Taylor Josephson
March 23, 2020
Quick oil and filter change. Had my RAV4 Sport in fro a oil and filter change. Always just exactly what I expect from the Team. Found a weak cell in the battery and I had notice Had my RAV4 Sport in fro a oil and filter change. Always just exactly what I expect from the Team. Found a weak cell in the battery and I had noticed the top of the battery was looking bad so went for a new battery while there, Because of the COVID-19 issue that we are all having to change our physical contact protocols over, I had asked my attendant to just go over the controls and wipe things down in my car with a disinfectant as I did not see any nitrile gloves on the driver that brought my car back. He was very agreeable and obliged. More
by Christopherlaker
Employees Worked With
Kyle Heck
