Heritage Toyota

While we have limited experience with the dealership's Service Department, we've had two experiences with Mason Maltais in the last 8 months. The first was buying a used Highlander in June, and the secon Service Department, we've had two experiences with Mason Maltais in the last 8 months. The first was buying a used Highlander in June, and the second, buying a new Yaris January 22. We strongly recommend him as a sales person and will buy future Toyotas from him. He is thorough, patient, meticulous, knowledgeable, and personable. More

The best aspect for me was being shown the sales invoice from the factory (I did ask for it). It lets me know for sure that the price of the vehicle was fair and honest - a huge selling point for me. The from the factory (I did ask for it). It lets me know for sure that the price of the vehicle was fair and honest - a huge selling point for me. The financial person that I dealt with was also excellent; she did an outstanding job of explaining the differences between all of the different financing options and extras available for the vehicle. More

Wonderful, personal experience with Elena. I feel that I was treated extremely well and with respect. I plan to recommend this dealership to any aquaintances looking for a Toyota!!!! All staff were very fri was treated extremely well and with respect. I plan to recommend this dealership to any aquaintances looking for a Toyota!!!! All staff were very friendly and accomodating. Coffee was nice. It was busy so I had to wait a while for the financing portion which was the most unfortunate part of the experience. But overall, I had an excellent experience! More

Jim Johsnon is not only an asset to your company but a wonderful person. Heritage Toyota should be extremely proud of him and commend him. He helped me through a car sale for my son during the worst possi wonderful person. Heritage Toyota should be extremely proud of him and commend him. He helped me through a car sale for my son during the worst possible time in our life. Jim is genuine, honest, kind, has a great sense of humor and solidifies our confidence going forward that if we need anything, whether it's a car purchase a general question or guidance Jim and Heritage Toyota will help us through. More

I have a Toyota Matrix that has a chronic problem with randomly not starting. The issue has been happening since I first purchased the car from Heritage in October of 2008. I stopped into Heritage once randomly not starting. The issue has been happening since I first purchased the car from Heritage in October of 2008. I stopped into Heritage once late in 08' and again in early 09' to ask Heritage if they would diagnose the problem. They told me they couldn't do anything until the car was exhibiting the symptoms - meaning when it's broke bring it in. Bringing in a car that won't start means a tow and they couldn't promise me that it would be covered under warranty. The issue continued to happen and finally they agreed to look at in in October of 10'. Apparently they re calibrated the cars engine control nnit and gave it back to me after 10 days. A week later I was stranded in Lincoln with a car that wouldn't start and I had it towed to Heritage. They were unable to give me a loaner with AWD or snow tires - which I need to get up my driveway - so i was without a car for 6 days. Heritage replaced the ECU some pins in the key. Apparently, the car was all set and it was given back to me without explanation last Friday. Well, Monday evening I leave work late and get in the Matrix - guess what, it won't start. At this point the car has been out of service for more than 30 days and Toyota clearly has no idea what the issue is. Hopefully, Heritage and Toyota will do the right thing and get me out of this car. I'll be posting here and elsewhere on the net sooon... More

Paul Coleman and the rest of the Heritage sales staff were extremely helpful, forthright, and professional throughout the process. Paul went out of his way to assure that we arrived at a fair trade/price were extremely helpful, forthright, and professional throughout the process. Paul went out of his way to assure that we arrived at a fair trade/price. He and Jeff O'Meara, the financial manager, made the loan application and documentation effortless....and then Leon delivered my truck right to my door! You can bet that I'll call Paul for my next vehicle. More