Heritage Toyota

Excellence Service We have always used this dealership, and it is getting better and better. From my excellent service rep Ray Mussy, who went through possible cars that We have always used this dealership, and it is getting better and better. From my excellent service rep Ray Mussy, who went through possible cars that would work for me, to putting me in touch with a sales rep Paul Coleman, who found me the car and color that I wanted and was professional and followed through to wonderful, patient, excellent Kyle Porto who explained the car and was smart and friendly and very competent. The financial manager Nick Sagres was also professional and very patient working with me. More

ELENI FLOYD!! Eleni Floyd has now sold me three vehicles, she is the absolute best sales lady I have yet to meet, an I refuse to go and talk with anyone else. Elen Eleni Floyd has now sold me three vehicles, she is the absolute best sales lady I have yet to meet, an I refuse to go and talk with anyone else. Eleni has a great attitude, is very caring, and looks for the vehicle that suits you best, not just for a sale! I always enjoy going in to see her and I tell everybody that they have to go and buy a car form her! More

Happy new Tundra owners Larry and Megan, We are very happy with with the overall experience with Heritage Toyota. Thank you for all the help and we look forward to workin Larry and Megan, We are very happy with with the overall experience with Heritage Toyota. Thank you for all the help and we look forward to working with you in the future. Doug and Amy More

good experience Megan was very helpful with finding the right car u wanted to find and the service by was very great by megan I would recommend heritage to everyone Megan was very helpful with finding the right car u wanted to find and the service by was very great by megan I would recommend heritage to everyone More

Very Poor After Sales Problem Follow Up By Management Over eight hours to test drive and purchase/lease a new 2014 Venza XLE, contantly being told "so and so" would be right with us..."just a minute" whic Over eight hours to test drive and purchase/lease a new 2014 Venza XLE, contantly being told "so and so" would be right with us..."just a minute" which turned into 20 minutes or more, each time, just to be told, again, "just a minute"... When FINALLY, worn down and getting to the Finance Manager (only one available during a big sales event), we were rushed through paperwork for a lease, rather than reasonable rates for a purchase, low-balled on the trade in value of a 2010 Highlander, sold all kinds of "GAP" insurance, and such. The dealership could not get the license plates off the trade in vehicle, even giving them two days to come back to pick it up and leave the trade in. Another trip had to be made to get the plate (1 hour round trip + gas). After 1 week, the "Driver's Easy Access" driver's seat function failed. Three trips to service and sales (again 1 hour round trip each time), at least 10 hours or our time, not to mention our hours researching "on line" (verifying the vehicle had the failed function as sold), and they still can not fix the failed function that was a selling point for the vehicle. Although contacted, messages left, and fax sent, the management appears to just dump the problem back on the sales person and service representative, rather than take responsibility, call us directly, and offer some form of resolution. After more than 28 Toyotas, and 8 Lexus in this family in 30+ years, we will be looking for another dealership, if not another manufacturer. More

Honest and Friendly Customer Service, Thanks Tonja! I went to Heritage having an idea of what I needed in a car. Tonja listened to my needs and helped me find a great used 2009 Toyota Matrix in my budge I went to Heritage having an idea of what I needed in a car. Tonja listened to my needs and helped me find a great used 2009 Toyota Matrix in my budget. Tonja was knowledgable and friendly. I would absolutely purchase another vehicle from this dealership again. More

New Truck My recent sales experience with Ryan Munn at Heritage Toyota was great. Ryan was very attentive, personable and genuinely cared about my experience a My recent sales experience with Ryan Munn at Heritage Toyota was great. Ryan was very attentive, personable and genuinely cared about my experience and getting me into the vehicle of my choice. Ryan went above and beyond in order to gain my trust and get into the vehicle that I was looking for and at the price I needed. I would strongly recommend Ryan to anyone out there looking for a new or used vehicle and an honest sales rep that will do everything he can. V/R More

Great experience I had such a good experience working with Megan Terry and Heritage Toyota, I would highly reccomend her to all my friends and family. I went in to the I had such a good experience working with Megan Terry and Heritage Toyota, I would highly reccomend her to all my friends and family. I went in to the shop just looking at the new Rav 4's because my lease wasn't up yet. She got me approved to trade my lease in early and get more of a car for less of a payment! I am so happy with my car and the service I received working with Megan, I will absolutley be back! Thanks Megan you are the best! More

Very good experience on Toyota Venza lease Matt was a pleasure to work with. He was very professional yet had a personal demeanor that I felt very comfortable working with. My wife and I were g Matt was a pleasure to work with. He was very professional yet had a personal demeanor that I felt very comfortable working with. My wife and I were given a overview of the car we were interested in purchasing or leasing. Our request for a test drive was arranged immediately in the specific auto of our interest. Upon returning from our test drive we were presented with details for a lease with our auto as a trade at our request. Details were worked out to our satisfaction without the pressure we have experienced at other dealers. I would recommend Matt and your dealership anytime because of our experience in this transaction. More

FINALLY a Trustworthy and Knowledgeable sales person!!!!!!! I have had some really bad experiences in my years of car buying when it comes to sales people. After dealing with Brian Nunziata to buy a used vehic I have had some really bad experiences in my years of car buying when it comes to sales people. After dealing with Brian Nunziata to buy a used vehicle there is no way I would go anywhere besides Heritage Ford - unless maybe if he moved to another dealership. He listened to what I was looking for and he made me feel comfortable and not rushed. I was thinking about buying a Honda or another Saturn but now I am looking at getting a Ford or Toyota. Even though I wasn't ready to make a sale that day I know where I am going when I am ready or if Brian calls me with something he thinks will work well for what I am looking for. Finding a honest mechanic is hard but finding an honest sales person you can trust is even harder - now I feel like I have found both. I would recommend working with Brian to anyone who wants to be treated with respect and wants to be talked with and not talked over. He was even willing to meet me on a day he wasn't even scheduled to work - who does that? I know that whatever I decide on he wouldn't steer me wrong to make an extra buck. He actually really seems to enjoy his job and with people. If you want someone who you can TRUST and who knows the little details that can make the difference between the car being THE ONE or not - this is your guy. Thank you for all your hard work and taking all that extra time even though you knew I didn't think I was ready to buy that day...you have found a new loyal customer! I rarely write reviews but I wish I had seen a review like this before going to the 2 dealerships I stopped at before stopping into Heritage. I will be back :) and maybe for a new vehicle instead of used one. Thanks for the business cards to hand out. See you soon! More