Heritage Toyota

From the time the automatic door opens for service check-in, until the time we leave, the entire staff is courteous and friendly...even humorous...but serious about doing a good job. The time frame is check-in, until the time we leave, the entire staff is courteous and friendly...even humorous...but serious about doing a good job. The time frame is always adhered to, and possible charges explained before the work is done. We haven't experienced the shop for "issues" because for the first 30,000 miles there haven't been any, only maintenance. However we've seen the same professionalism displayed as they work with other customers in the waiting area. The shuttle drivers are friendly, timely and concerned about the customer's schedule. We're extremely pleased with our experience there, from sales to parts to service. More

Paul Coleman was super! He is a very knowledgable sales Paul Coleman was super! He is a very knowledgable sales person. Paul was patient with our questions and he did not consider any question silly Paul Coleman was super! He is a very knowledgable sales person. Paul was patient with our questions and he did not consider any question silly or dumb. After we took our new Rav 4 home, we had a couple of questions, so we called Paul and he was quick to get back to us to help us out. I would recommend Paul and Heritage to our friends and neighbors. Thank you Paul for helping make our big purchase fun and easy. More

I would not recommend Heritage Toyota to anyone. My husband and I had a VERY bad experience with this dealership. We bought a brand new truck and paid cash and leased a brand new truck the same day an husband and I had a VERY bad experience with this dealership. We bought a brand new truck and paid cash and leased a brand new truck the same day and we got shoved around badly. The lease was a joke. We signed papers on both vehicles and drove them home the same night and 5 days later got a phone call to bring back the lease or money. Two contracts done but they never sent in the second registration so we paid more then we should have and they put the same mileage on the second contract as the first after being driven for a week. They charged me $895.00 for GAP on a 3 year lease which was a joke because that is what you would pay if you were financing it out right. I wanted to do early buyout of the lease and they gave me the run around so I went to different dealership where I had MUCH BETTER customer service and done correctly. The day after I did my buyout Heritage called saying they had it all taken care of and they already knew that I had done the buyout elsewhere but didn't want me to think they forgot about me. They are a BIG JOKE of a dealership. I went down and they threatened to contact their lawyer on me and all I wanted was a simple answer and they made a HUGE deal out of it. They even put me and my husband in an office because they thought we were going to cause a scene and we were just sitting at a table waiting for the financing manager. This is POOR customer service and found out today that 3 other couples had problems with them in the past week and this information came from a VERY RELIABLE person who deals with Heritage every day. Anyone looking to buy a Toyota or lease a Toyota I highly recommend 802-Toyota in Berlin, VT. They are awesome and you are well taken care of there and you have your answers in less then 2 hours and driving your new or used vehicle home within 3 hours. More

Conor was GREAT! Incredibly helpful and friendly especially helpful with setting everything up while I was still in New York. I love my new car and can't wait to drive it home from work tonight! especially helpful with setting everything up while I was still in New York. I love my new car and can't wait to drive it home from work tonight! More

Adam was informative, helpful at every turn, and made the job of purchasing a new Prius a most enjoyable and at times humorous event! His knowledge of the car was total, and even helped me with the phone sy job of purchasing a new Prius a most enjoyable and at times humorous event! His knowledge of the car was total, and even helped me with the phone system, the most complete I've ever seen by the way, entering all my cell phone contacts into it. During initial contacts with Adam, whilst I didn't need any help in auto selection, he managed to let me know that it was a most sound choice, and that the vehicle would entirely meet my expectations. All round, I would have no hesitation in recommending Heritage Toyota Scion in general, and Adam Miller in particular for a perfect combination of professionalism and good humor in the selling of automobiles. More

Had a great experience buying a new Toyota Highlander. Adam took great care of me throughout the whole process. I was very impressed with Heritage Toyota's honest and friendly staff. Adam took great care of me throughout the whole process. I was very impressed with Heritage Toyota's honest and friendly staff. More

This was my first experience shopping for a car by myself, and after visiting other dealerships, I was pretty overwhelmed. But working with Conor at Heritage Toyota made everything easy for me. He w myself, and after visiting other dealerships, I was pretty overwhelmed. But working with Conor at Heritage Toyota made everything easy for me. He walked me through every feature of the Corolla I was looking at and was patient with all of my questions. He worked with Larry to get me a great deal, and then pointed out all of the advantages of a lease vs. a purchase. I had no intention of buying a car that day, but did because I loved the Corolla and it was affordable for me. I never felt pushed into anything, and Conor was very patient while I made a couple of phone calls and thought things through. I love my new car! More

Adam was very helpful. His communication was very clear and he was able to get us what we wanted within our budget. His follow through on the deal was well done. He was also great with our kids! and he was able to get us what we wanted within our budget. His follow through on the deal was well done. He was also great with our kids! More

Adam worked very well with my boyfriend on making sure i Adam worked very well with my boyfriend on making sure i got the car i wanted. He was very nice to work with. He did alot to make sure i got my car. Adam worked very well with my boyfriend on making sure i got the car i wanted. He was very nice to work with. He did alot to make sure i got my car. I would recommend him to everyone. More

I was looking for a great deal on a goood car for my girl friend. They had the and they service it and put winter tires on it and got me the best deal that any dealership could give me. Adam miller bent over friend. They had the and they service it and put winter tires on it and got me the best deal that any dealership could give me. Adam miller bent over backward to get me every thing that wanted. The overall experience was great they were fast and very friendly. The price of the came in where I needed it to be and Iam very happy. More