Heritage Toyota

Excellent Customer Service! This was our second time buying from Heritage Toyota/Eleni. Again, the transaction was hassle free and professional. Refreshingly there was no press This was our second time buying from Heritage Toyota/Eleni. Again, the transaction was hassle free and professional. Refreshingly there was no pressure or confrontation. They were ok with doing a lot of the discussion over the phone since we live a distance from the store. We hope to be back for our next vehicle! More

Upgrading to a 2015 Camry I had been leasing a 2012 Corolla LE with a due date of late July, 2015. Leasing was an experiment for me as it was my first leased vehicle and the re I had been leasing a 2012 Corolla LE with a due date of late July, 2015. Leasing was an experiment for me as it was my first leased vehicle and the result, for me, was an unqualified success to say the least. On April 23, 2015 I decided to stop in to the Heritage Toyota car lots and was met by Daniel Pasco, a pleasant Sales and Leasing Consultant. Long story short, I made an appointment for the next day at 1 pm with Daniel and drove off the lot with a fantastic new 2015 Camry a few hours later! There was a bit of price negotiating but Daniel was looking out for me, wanting to keep me in the Toyota family as I had requested. It was a pleasure doing business with Daniel and I'd recommend him to absolutely any one looking to join or remain within the Toyota family. Kevin Plant, Winooski, VT More

The right way to treat a service customer I recently purchased a previously owned Tundra and in a separate transaction, an extra set of wheels with TPM sensors that needed to be programed to m I recently purchased a previously owned Tundra and in a separate transaction, an extra set of wheels with TPM sensors that needed to be programed to my vehicle. Since I understood this required a dealer operation, I made an appointment with Heritage Toyota Service. I've had mixed results with this dealer's service in the past, so I wanted to talk to a service advisor rather than simply drop the vehicle there. Besides, the confirming service order that I received via email was worded incorrectly, so I felt the extra effort was needed. Enter Shane Bowley, Assistant Service Manager. He greeted me at the vehicle, we discussed the several items I wanted accomplished, went over the special handling required and Shane delivered on each. He said he would call; and he did, we agreed on a pick-up time; and my Tundra was ready to go in front of the service area! All the work seems to be done correctly and it appears that I won't have to return to get things corrected. This wasn't a complicated repair order. The work just needed the right oversight to make sure it was done right. Thank you Shane; you delivered the proper service that should be the standard! Fred K. More

LOVE MY CAR!!!! I was really happy with my experience...Eleni Floyd is fantastic and felt like a relative by the time I was through purchasing my 2010 Mazda 3. I was really happy with my experience...Eleni Floyd is fantastic and felt like a relative by the time I was through purchasing my 2010 Mazda 3. More

Second Lease This was our second time around, as far as leasing goes, and just like the first time we did the test drive at several dealerships. Well it didn't tak This was our second time around, as far as leasing goes, and just like the first time we did the test drive at several dealerships. Well it didn't take long to come to the realization that none of the other vehicles felt or rode as well as the Toyota Rav4. Not only did we like the car but the service and willingness to work with us to get to our target price was outstanding. Thanks for your professionalism guys. More

Great Price and Amazing service!! After many frustrating phone calls and visits to other dealerships I finally called Heritage Toyota in which I spoke with Rob Ploof. He went way above After many frustrating phone calls and visits to other dealerships I finally called Heritage Toyota in which I spoke with Rob Ploof. He went way above and beyond expectations. I knew the specific car I was looking for and the max price I could pay. Rob met those needs with no haggle, no pushy sales pitch, and he didn't try to sell me on different car. I was impressed with his straight forwardness and his honesty. I drove an hour and ½ to meet with him at the dealership and he kept his word on everything. I won’t go anywhere else now. I have a 15 year old son and he just got his driving permit. He is saving money for a pickup truck…I will be calling Rob Ploof for him next year. More

Exceptional service By the Greek Goddess Eleni My car buying experience has never been positive until yesterday when I went to Heritage Toyota and met Eleni Floyd. Eleni was considerate of my budg My car buying experience has never been positive until yesterday when I went to Heritage Toyota and met Eleni Floyd. Eleni was considerate of my budget, conscientious of my needs and wants, and I really believe steered me toward the right Truck for me. Her wit and humor is pleasant and authentic. No schmoosie I want to be your buddy approach. It may be their secret weapon, but buying a truck from Eleni felt like having a caring, non-overbearing, idealized mother/grandmother to go shopping with. She gave me space, no gimmicks, that I'm aware of, and in the end I walked away feeling like I was respected and got a really good deal. My wife was amazed because she has experienced my typical rants, raves about the species of car salesmen. Well Eleni aint one of them. A classy lady, who drives a fair deal. Thanks, P More

Tundra Purchase - GREAT EXPERIENCE SALES: I usually come into a dealership knowing exactly what I want but this time I had a lot of questions. Parker Fothergill spent an entire afternoo SALES: I usually come into a dealership knowing exactly what I want but this time I had a lot of questions. Parker Fothergill spent an entire afternoon giving me information about all my options and what sounded like the best options based on my lifestyle. After spending hours going over what works best, he then let me test drive as many vehicles as I needed to until I found the vehicle for me. After realizing the price as a little steep, Parker searched for days to find me the right vehicle for the right price. Not a week later I drove off in a brand new 2015 Toyota Tundra with everything I wanted and more. To be honest, I went to Heritage planning on using them purely for information, but once Parker sat me down and spent countless hours with me making sure I was taken care of, I knew he would be making the sale. TRADE VALUE: I worked with Ryan Denecker on my trade value to ensure I got a good deal. My trade was an important part of purchasing a new vehicle and Ryan was truly able to understand that and meet me where I needed to be to purchase my new Tundra. Ryan was very easy to work with and listened to exactly what I had to offer. If I had to deal with anyone regarding trade value and customer service, Ryan wins hands down. MANAGEMENT: Shannon was my "behind the scenes" advocate who was truly able to understand how difficult buying a truck can be and understood the middle ground that needs to be met in order to sell vehicles. Her many years of sales experience showed during our interaction. FINANCE: Finally, Jon was who I wrapped up with regarding financing. Jon worked well with me and told me in great detail everything I needed to know regarding financing my new vehicle. What I appreciated the most is that Jon didn't push the warranty work down my throat, he simply showed me the benefit to purchasing the various plans. While I did not go with the platinum plan, he did such a good job telling me the benefits of the other plans that I purchased a lesser one and still feel better protected with my new Tundra. OVERALL: Customer service, quality of vehicle and overall experience, I'd absolutely recommend looking Mr. Fothergill up during your next visit to Heritage Toyota. Hats off to Parker, Shannon, Ryan and Jon for turning what could've been a terrible experience into a great one. More

New Tacoma We went into the dealership with no intention of buying a new truck that day. We had scheduled a test drive with Dan. He was very easy to work with. We went into the dealership with no intention of buying a new truck that day. We had scheduled a test drive with Dan. He was very easy to work with. After our drive, we sat down to discuss price. Dan and Mike came up with a great price and we picked up the car the next morning as promised. Chris showed us all the options on the truck. Nick got the paperwork done quickly and we were out in less than an hour. We really didn't feel pressured and felt like they wanted us to be happy with our purchase. The truck has been great! I would send anyone looking for a new vehicle to Dan at Heritage Toyota Pat More

Eleni was terrific to work with. This buying experience was painless. My husband spoke to Eleni on the phone about the truck we were interested in. We drove 2 1/2 hrs and were happy a This buying experience was painless. My husband spoke to Eleni on the phone about the truck we were interested in. We drove 2 1/2 hrs and were happy and surprised that she had everything ready for us when we arrived. (truck, paperwork, financing, etc. etc.) No problems. All on the Easter holiday weekend! Travis Green helped us with the financing. He was excellent. We even took Eleni's suggestion for dinner at Pauline's Café just up the road. DELICIOUS! Thank you so much. More