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Heritage Toyota - Service Center

S. Burlington, VT

4.4
480 Reviews
Call Service Center (802) 865-8200

480 Reviews of Heritage Toyota - Service Center

Sort by
November 03, 2020

Excellent service, professional and quick! In and out in less than 1 hour. VERY pleased. Thanks Jared Vaughan, Jared Fitzgerald and Service Team at Heritage Toyota, South Burlington, Vermont! More

by tiantiansgramma
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jared Vaughan, Jared Fitzgerald, Brandy St. Peter, Kyle Heck, Dana Lawrence, Katherine Smith, Joe Harshbarger, Jay Jerger, Jared Vaughan
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Nov 04, 2020 -

Heritage Toyota responded

Thank you for taking the time to share your feedback - We are so pleased to hear that you enjoyed your visit to our service department, and that our team was able to make sure your appointment was completed quickly and efficiently! We look forward to seeing you again for your next scheduled appointment, Until then, safe travels!

Helpful
October 31, 2020

The Toyota dealership is a very professional, clean, friendly, dealership and they deliver a great service! I had the best interaction with Rob Ploof in sales who encouraged me to try their service, whi More

by Jazz4160
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob Ploof
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 02, 2020 -

Heritage Toyota responded

Thank you for taking the time to share your feedback - We are pleased to hear that you enjoyed working with Rob to purchase your new RAV4, and are equally glad to hear you have enjoyed your experience with our service staff. We look forward to seeing you again, Until then, safe travels!

Helpful
October 29, 2020

Scheduling and day of service was smooth and easy. The staff at Heritage coordinated the service on my vehicle along with winter tire changeover and detailing. Everything was accomplished in one visit. Wh More

by Riley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kate Castonguay
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 29, 2020 -

Heritage Toyota responded

Riley, Thank you for taking the time to share your feedback - We are pleased to hear that your visit went smoothly, and that our staff was able to coordinate all of your scheduled appointments to be completed in one visit! We look forward to seeing you again for your next scheduled maintenance visit, Until then, safe travels!

Helpful
October 27, 2020

Heritage is a great dealership! They are friendly, courteous and knowledgeable! And always on time! Kept me informed every step of the way for service. More

by Kathy3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kate Castonguay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 28, 2020 -

Heritage Toyota responded

Kathy, Thank you for taking the time to share your feedback - We are pleased to hear that your visit to our service department went smoothly! We look forward to seeing you again for your next scheduled maintenance visit, Until then, safe travels!

Helpful
October 17, 2020

I have had regular 5000 mile service at Heritage on my 12 year old Prius - it still runs and looks like new - the only problem I've had in 12 years is a dead battery. More

by kenlesem
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob Iandoli
Report | Print
Oct 19, 2020 -

Heritage Toyota responded

Ken, Thank you for taking the time to share your feedback - We are pleased to hear that your recent appointment went smoothly, and that your Prius is still running good as new! We look forward to seeing you for your next scheduled maintenance appointment, Until then, safe travels!

Helpful
October 15, 2020

Dana was great. Nice, positive and energetic! She ensured to communicate with me regarding all the details. I hope I get to work with her next time I’m in! More

by Linds
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dana Lawrence
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Oct 16, 2020 -

Heritage Toyota responded

Thank you for taking the time to share your feedback, and for the kind words for Dana - We are so glad to hear you enjoyed working with her, and that she was able to make sure your appointment went smoothly! We look forward to seeing you for your next scheduled appointment, Until then, safe travels!

Helpful
October 15, 2020

Service was the usual pre-Covid standard. I appreciated the changes made necessary in masking and social distancing in the waiting area. I was very pleased with the customer service and attention to deta More

by carllary
Recommend Dealer
Yes
Employees Worked With
Taylor Josephson
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Oct 15, 2020 -

Heritage Toyota responded

Thank you for taking the time to share your feedback - We are pleased to hear that your visit to our service department was an enjoyable one, and that your appointment went smoothly. We look forward to seeing you for your next scheduled appointment, Until then, safe travels!

Helpful
October 08, 2020

The Heritage service team was very professional and I felt safe with everyone wearing masks. The work was Excellent and finished on time. Everyone was friendly. More

by Phcrichmond
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kate Castonguay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Moore, Dana Lawrence
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Oct 12, 2020 -

Heritage Toyota responded

Thank you for taking the time to share your feedback - We are pleased to hear that you enjoyed your visit to our service department and that our staff was able to make sure your appointment went smoothly and your repairs were completed on time. We look forward to seeing you again for you next scheduled maintenance visit, Until then, safe travels!

Helpful
September 26, 2020

Excellent experience as usual; everything was handled like a precise Swiss watch! I have mobility challenges, and the service representatives were most helpful and sensitive to my limitations. More

by To
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kate Castonguay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dana Lawrence, Kyle Heck, Kyle Chamberlain, Jared Vaughan
Report | Print
Sep 28, 2020 -

Heritage Toyota responded

Thank you for taking the time to share your feedback, and for the kind words! We are pleased to hear that your visit to the service department went smoothly, and that you found our facilities and staff welcoming and accommodating to your needs. We look forward to seeing you again for your next scheduled maintenance visit, Until then, safe travels!

Helpful 1
September 24, 2020

Very happy with the experience and service I received at Heritage Toyota on September 22nd. All the associates that I had contact with were very professional at all times. Very rewarding experience. More

by Manning, t 98
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kate Castonguay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dana Lawrence, Katie Smith, Taylor Josephson, Brandy St. Peter, Kyle Heck, Kyle Chamberlain, Jared Vaughan
Report | Print
Sep 25, 2020 -

Heritage Toyota responded

Thank you for taking the time to share your feedback - We are pleased to hear that you enjoyed your visit to our service department, and that your appointment went smoothly! We look forward to seeing you for your next scheduled maintenance visit, Until then, safe travels!

Helpful 1
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