Heritage Toyota - Service Center

Very efficient and friendly. My car was taken in at the appointed time. Jay was professional and friendly. It was done before the hour I was told it would take. The waiting room My car was taken in at the appointed time. Jay was professional and friendly. It was done before the hour I was told it would take. The waiting room was very comfortable. More

Excellent, competent, friendly service group No improvements needed here. Appointment experience was great - email reminders, on time when we arrived, on time to finish. Staff was all friendly No improvements needed here. Appointment experience was great - email reminders, on time when we arrived, on time to finish. Staff was all friendly and helpful. Car was fixed and runs great. We have ZERO complaints. Good job, Heritage! More

In and out and a quiet waiting room in between Very satisfied, courteous personnel and rapid service. I also appreciate that there is a quiet waiting room. Keep up with this service. Will definitel Very satisfied, courteous personnel and rapid service. I also appreciate that there is a quiet waiting room. Keep up with this service. Will definitely make recommendations. More

Ryan, so kind Ryan was so helpful, kind and quick in getting me in on a Saturday, my husband was having heart surgery on Monday. Thank you Ryan. Ryan was so helpful, kind and quick in getting me in on a Saturday, my husband was having heart surgery on Monday. Thank you Ryan. More

Excellent help solving an intermittent problem Kate helped me resolve an intermittent problem with my audio system. It was a difficult to reproduce problem. Kate stayed in the communication loo Kate helped me resolve an intermittent problem with my audio system. It was a difficult to reproduce problem. Kate stayed in the communication loop with me to determine what needed to be done, ending some run-around I was getting from regular service. We were able to determine that the unit did need replacement. Kate even scheduled the appointment for me on fairly short notice. Total turn around time in the shop was less than an hour. I was so bugged about this particular issue that had it not been resolved, it would have made me question getting another Toyota vehicle at Heritage. I'm so happy now to have that behind me. More

Awesome Customer Service I bought my car at Heritage but had been having it serviced at another dealership because it was closer to me. After two very negative experiences wit I bought my car at Heritage but had been having it serviced at another dealership because it was closer to me. After two very negative experiences with them I decided it was worth the drive to come back to Heritage for any servicing I need. It paid off they did my service but also helped me to get some other things that were going on covered under warranty for me. They were great to deal with and went above and beyond. Thank you!!! More

Beyond expectation My car was to have some small routine fixes plus registration. Turns out it needed new brakes AND the service area was busier than usual so that I wa My car was to have some small routine fixes plus registration. Turns out it needed new brakes AND the service area was busier than usual so that I was asked if I could leave my car. Yes, I could have with a lot of shuffling around and cancelling of appointments the next day. However, Tom heard the conundrum I was dealing with and said he'd try to get my car done as one of the maintenance men said they'd stay over. I knew that Tom was doing what he could to make that happen, staying beyond the time he was to leave. I love the phone calls letting me know the status of things so I could try to plan accordingly and have a back up plan if things didn't go as expected. More

Bad tires It was a great experience at Heritage yesterday getting my tires replaced. Ryan Allen was great helping me to get this completed. Thank you very much. It was a great experience at Heritage yesterday getting my tires replaced. Ryan Allen was great helping me to get this completed. Thank you very much. More

Quality Service Dave kept us abreast of the maintenance required for our Prius. Let us know that the brakes needed work on for the vehicle to pass the State Inspecti Dave kept us abreast of the maintenance required for our Prius. Let us know that the brakes needed work on for the vehicle to pass the State Inspection. More

Ryan did a great job! I went in for a free 10k miles service on my truck. Thanks for helping me with my 2017 Tacoma Ryan! I really appreciate it! I went in for a free 10k miles service on my truck. Thanks for helping me with my 2017 Tacoma Ryan! I really appreciate it! More