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Heritage Toyota - Service Center

S. Burlington, VT

4.4
480 Reviews

480 Reviews of Heritage Toyota - Service Center

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July 06, 2017

Excellent experience Matt reviewed by service appointment notes with me, listened to my updates on the potential issue and helped me get to the shuttle on time as I was ru More

by Bill S
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Morrissey
Jul 06, 2017 -

Heritage Toyota responded

Bill, Thank you for sharing your experience working with Matt. It is fantastic that he made sure to provide you with top notch service throughout. We appreciate your business! Nora Krom Customer Relations Specialist Heritage Automotive Group

June 29, 2017

Excellent customer service and maintenance The staff at Heritage Toyota definitely made for an enjoyable visit. They conduct themselves professionally and in a friendly/welcoming manner. Seth More

by Geronimo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Tracy
Jul 03, 2017 -

Heritage Toyota responded

What a nice review! It's fantastic to hear that you received top notch service from Seth, the shuttle drivers and the rest of our team. Thank you for choosing Heritage Toyota! Nora Krom Customer Relations Specialist Heritage Automotive Group

June 26, 2017

Needed a new battery I needed a new battery for my Tundra right away. I called the service department and immediately got an appointment that morning to have a new batte More

by mrmattf5000
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc Halliday, Jay Jerger
Jun 28, 2017 -

Heritage Toyota responded

Thank you for posting! It's excellent to learn that the service department made your visit so easy. We appreciate your business. Nora Krom Customer Relations Specialist Heritage Automotive Group

June 24, 2017

Great Service & Dealership Very friendly & professional service for my car. Repeat buying customer there. Took my dog in the waiting room & they all came to pet him, cookies & o More

by 123toyota
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
so many over the years, all very friendly, Seth Tracy, Jay Jerger
Jun 26, 2017 -

Heritage Toyota responded

Thank you for sharing your experience! It's wonderful that you received top notch service from Jay, Seth and the rest of the service team. Most of us at Heritage are dog lovers, so it's very nice to hear that your pupper got such a nice welcome. Nora Krom Customer Relations Specialist Heritage Automotive Group

June 02, 2017

Chuck Heingartner is the man who goes the extra mile for you emily and I could not think more highly of Chuck Heingartner. Informed, fair and goes the extra mile. Just this week due to a child's injury, we nee More

by wetred
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chuck Heingartner
Jun 05, 2017 -

Heritage Toyota responded

Wow! Thank you for sharing this story. It really sounds like Chuck went about and beyond. Great to hear that he helped you out during a stressful time. #chuckyfromstowe Nora Krom Customer Relations Specialist Heritage Automotive Group

May 31, 2017

Amazing service! I purchased a Camry from Laz Koep at Heritage Toyota back in November 2016. I brought my car in this May for regular maintenance and a tire change. I More

by Adam G
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laz Koep
Jun 05, 2017 -

Heritage Toyota responded

Adam, It's fantastic to hear about your experience in our service department and with Laz in sales. We appreciate you taking the time to post. Thank you for choosing Heritage Toyota! #Lazsellscars Nora Krom Customer Relations Specialist Heritage Automotive Group

May 27, 2017

Fantastic The man who help me was great to me,helped me with my wheel chair,my packages too,talked to me in a low voice,polite to talk to, sorry forget your nam More

by Mamasum78
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sorry I forgot you guys I hope can fill it in for me.
May 31, 2017 -

Heritage Toyota responded

Thank you for your kind words! I'm very glad to hear that Jay was so helpful. I appreciate you following up and letting me know who you worked with. We always want to give credit where it's due. Thanks, again, for choosing Heritage Toyota! Nora Krom Customer Relations Specialist Heritage Automotive Group customerservice@heritagevt.com

May 31, 2017 -

Mamasum78 responded

My service advisor was 315 jay jerger

May 24, 2017

Best in Service I have never had an issue with Heritage Toyota Service always working to do their best and get you in and out quickly as possible. Highly recommend th More

by Steve51
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay Jerger
May 31, 2017 -

Heritage Toyota responded

Steve, Thank you for this very nice recommendation! We appreciate you taking the time to share your experience. It's fantastic that you've received consistently great service from our team. Nora Krom Customer Relations Specialist Heritage Automotive Group

May 20, 2017

Very pleased with the service Seth was very pleasant and made sure my problem was fixed. He also had my car inspected so that I wouldn't have to make another trip. It is very imp More

by Marsha
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Tracy
May 23, 2017 -

Heritage Toyota responded

Marsha, We appreciate you sharing your experience with our service department. It's wonderful to hear that Seth made sure all the bases were covered. Thank you for choosing Heritage Toyota! Nora Krom Customer Relations Specialist Heritage Automotive Group

May 18, 2017

Service Scheduled oil change, they fit us in and we left the car thinking it would be 5pm before it was ready and they called before noon. More

by Heritage
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay Jerger
May 19, 2017 -

Heritage Toyota responded

That's great! We appreciate you posting about your experience with the service department. Thank you for choosing Heritage Toyota! Nora Krom Customer Relations Specialist Heritage Automotive Group

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