Heritage Toyota - Service Center

Another Success Story at Heritage Service The Heritage Toyota Service Dept is the best. My service writer specialist Dana was pleasant, knowledgeable, and interested in making sure of all my t The Heritage Toyota Service Dept is the best. My service writer specialist Dana was pleasant, knowledgeable, and interested in making sure of all my truck's maintenance needs were covered. She kept me updated periodically during the day as she said she would. The service manager & all the technicians are top notch. In the past, they've even let me come back to explain any questions or concerns without any hesitation. From bottom to top, the H-Team are true professionals. The free State Inspection program for buying your car or truck with Heritage is an awesome bonus! More

Praise for Patti Bowdy Patti Bowdy is an exemplary employee. I have been chemically injured, and she has offered me sensitive, astute, reliable and excellent support and se Patti Bowdy is an exemplary employee. I have been chemically injured, and she has offered me sensitive, astute, reliable and excellent support and service when I have brought my car in for service. She is available between appointments as well for advice. I have received excellent service as a result of her efforts. Thank you. More

Excellent customer service My vehicle needed emergency service as the alternator was failing. Dana Lawrence kept me informed of the vehicle needs and was able to get my car fix My vehicle needed emergency service as the alternator was failing. Dana Lawrence kept me informed of the vehicle needs and was able to get my car fixed and back to me in a timely fashion. More

Service Department A very fast and courteous visit. My representative began the process to correct a problem not covered by this visit. Jay was attentive and understan A very fast and courteous visit. My representative began the process to correct a problem not covered by this visit. Jay was attentive and understanding. More

Unprofessional After few years as their customer, I came for the state inspection with my BRAND NEW CAR, that was bought two weeks prior, and it was in perfect condi After few years as their customer, I came for the state inspection with my BRAND NEW CAR, that was bought two weeks prior, and it was in perfect condition (nothing was noticed or noted by the service hostess when the car was brought into the service). When they returned it after 2 hrs, the windshield was cracked. They claimed that it MIGHT have been a small crack that was not noticed when the car was brought into the service, and they assured me that it was not their fault, therefore they will not replace the windshield. They suggested to use my insurance. Few months later I have a new windshield that was changed UNDER WARRANTY by another Toyota dealer from another state. Extremely poor customer service. I will never use Heritage Toyota Service (Sales Department is OK). Comment after Heritage Toyota's reply: If it would have been a VISIBLE stone chip, it would have been fare not to replace the windshield. However, since the windshield was replaced UNDER WARRANTY by another Toyota dealer, it means that either it was no stone chip or Toyota has different standards. For your information, that cracked windshield was thoroughly examined by a Toyota specialist before deciding that it has to be changed under warranty. More

Great Job I have always had great people to deal with when i have had to have service done on the car, from the young lady i talk with when i first get there to I have always had great people to deal with when i have had to have service done on the car, from the young lady i talk with when i first get there to the gentleman who takes the car, and they never make you wait long, just overall a great place to deal with and i tell friends about Heritage Toyota all the time, again thanks for all the hard work you do for customers. More

Efficient and friendly Ryan explained what would be happening on this visit and made recommendations on when to come again for my low-mileage car. Very quick service. In and Ryan explained what would be happening on this visit and made recommendations on when to come again for my low-mileage car. Very quick service. In and out in 45 minutes. Best waiting room ever. If they would only use Dealer.com for their website, they would be perfect. More

Honest, Helpful, No Pressure... They're my Guys! When I find anything that I like in my life I stick with it. I take as good of care of things that I am able to and with the assistance of the Heritag When I find anything that I like in my life I stick with it. I take as good of care of things that I am able to and with the assistance of the Heritage Service Team I am able to fill that to a reality with my vehicle. I trust them, I admire their openness and friendly demeanor. Most importantly, I feel as though they are there not to up sell or make a commission, but to treat me as they themselves would like to be treated... that is a rare treat in today's hustle and bustle world. More

Professional and timely, Tom, has greeted and assisted me twice now. Great guy; explains services provided, answers any questions I may have, and alerts me as to what I'll n Tom, has greeted and assisted me twice now. Great guy; explains services provided, answers any questions I may have, and alerts me as to what I'll need and when at the next appointment. He's very personable, pleasant and definitely an asset to Heritage Toyota. More

Great Service Comfortable and satisfied for doing my Rav4 service on Saturday. The staff was very friendly and the waiting room is very nice. The service price is v Comfortable and satisfied for doing my Rav4 service on Saturday. The staff was very friendly and the waiting room is very nice. The service price is very reasonable. Would be happy to come again! More