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Heritage Volkswagen Catonsville
Baltimore, MD
662 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Volkswagen Parkville is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center, and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 662 reviews
June 27, 2017
Worst car service ever done in my life. I spend close to $800 for a 50k service (a week ago) which included a coolant fluid change, engine oil change, automatic transmission change, brake fl I spend close to $800 for a 50k service (a week ago) which included a coolant fluid change, engine oil change, automatic transmission change, brake fluid flush. I had to bring it back today since I noticed the coolant was overfilled way above max line and the fluid mix ration was not right. It looked dark red when it should be pink in color when mixed with distilled water. Then, the engine oil was filled way past the dip stick max line. Today, I got it back after service. The coolant is pink in color and looks right. I check the engine dipstick and it's looks like it only has 1 quart of oil. (I rather buy extra 5 quarts of oil and do it myself at this point.) Who knows if they did the brake flush & automatic transmission the right way or just topped it off. Anyway, this was a painful experience & expensive. I guess, I see people don't like VW's anymore. I usually don't write bad reviews but this time I was forced to do it. More
by MidasTouchRon
Employees Worked With
Samantha Hahn
Helpful May 31, 2017
Will Never Buy a Volkswagen Again I regret the original positive review I posted. I understand the salespersons get a stipend for good reviews, and I regret agreeing to do it. Ever sin I regret the original positive review I posted. I understand the salespersons get a stipend for good reviews, and I regret agreeing to do it. Ever since I purchased this vehicle, every service that was shared with me by my salesperson, Nazrul Islam, has been a lie. If you are selling cars, I understand you need to make the deal, but outright lying about services is ridiculous. Not to mention, I've had this new vehicle for less than 3 months and have already had to go back and forth twice about what the warranty covers. This is a BASIC WARRANTY. Even with a new vehicle which should not have issues like I've had, only certain things are covered under the manufacturer warranty. Don't listen to them if they say everything is covered. There is a long list of things not covered even if it stops working the moment you drive off the lot. I was very careful to ask certain questions during my purchase. For example, are loaner cars available during repairs. I was told yes of course. Apparently each dealership only has a couple so good luck with that. Instead they want you to rent a car. I was told MULTIPLE times to just come in if I needed my car washed...verbatim. This isn't even something I asked about, he just kept selling it. Nazrul even walked me over to the service bay to show me where to pull up. I decided to take advantage of this service one day and the service advisor looked at me like I was crazy. He agreed to go ahead and wash it, but told me that this was not an available service. Why lie about someone so small? I was so embarrassed for pulling up and asking for this. I even called about service and ended up being transferred all around due to no one being available and ended up having to speak with Nas, who then sent me over to a service rep who couldn't schedule me at the time because there was nothing available. She didn't even schedule me for a future visit. I was told they would call back to find something. A week later still no word. I called back to speak with a service manager but got the run around again on the phones. I gave up being transferred. This is my first and last VW. I will never again purchase another vehicle from this company and urge others to look at other makes first. Unless you are a diehard VW customer, keep looking. More
by NewbieBimmer
Employees Worked With
Nazrul Islam
May 29, 2017
Ritchie is the BEST.. Ritchie helped my mom and I both lease our cars and it felt great. He always made sure she felt comfortable at every level and answered all questions Ritchie helped my mom and I both lease our cars and it felt great. He always made sure she felt comfortable at every level and answered all questions with ease. I def recommend this dealership and this salesman because they were straightforward and it timely. Thanks y'all More
by Moto12
Employees Worked With
Richie Ramkelawan
May 12, 2017
EXCELLENT I was very lucky to find Richie at Heritage Volkswagen. He is an amazing gentleman with awesome customer service skills. He went above and beyond to I was very lucky to find Richie at Heritage Volkswagen. He is an amazing gentleman with awesome customer service skills. He went above and beyond to help me out and without his help, I would still be trying to buy a car. Thank you Ritchie. Heritage are very fortunate to have you in their court! More
by Di Mitchell
Employees Worked With
Richie Ramkelawan
May 10, 2017
Richie was great! Richie really helped me find what I was looking for within my budget without giving up the options I was really hoping to find in a new car. Richie really helped me find what I was looking for within my budget without giving up the options I was really hoping to find in a new car. More
by Kevin James
Employees Worked With
Richie Ramkelawan
April 29, 2017
Highly recommend I highly recommend this dealership and especially Ritchie, their top Salesman, he’s amazingly patient and really know his stuff!! Really makes a diffe I highly recommend this dealership and especially Ritchie, their top Salesman, he’s amazingly patient and really know his stuff!! Really makes a difference for an un decisive person like me! Go check it out and ask for him, he's always ready to help. More
by Phil 85 Ellicott city
Employees Worked With
Richie Ramkelawan
April 28, 2017
Awesome Team! Ritchie, Armondo, Tony and Sean are an awesome team! This is my 4th leased vehicle and this was my greatest experience ever! Individually and as a te Ritchie, Armondo, Tony and Sean are an awesome team! This is my 4th leased vehicle and this was my greatest experience ever! Individually and as a team, they were all professional, pleasant, intuitive and patient. I love hanging out at Heritage Volkswagen Catonsville. Whether I am getting my car washed or serviced, everyone is so pleasant and professional. If you are looking for a great car and great service, Heritage Volkswagen Catonsville is the place to be! - Odette. More
by Rosebud
Employees Worked With
Tony, Armondo and Sean., Richie Ramkelawan
April 23, 2017
Great deal on my new Car! The people were friendly. The salesman, "Nick"was knowledgeable about the particulars of the automobile I purchased. I was very satisfied with the ser The people were friendly. The salesman, "Nick"was knowledgeable about the particulars of the automobile I purchased. I was very satisfied with the service I received!!! More
by Nikki123
Employees Worked With
Julian Barnes
April 17, 2017
Glad to find them Buying a car is daunting for us, but Nick Banres (with help from Denny) made it a good experience. We're happy with our car. Buying a car is daunting for us, but Nick Banres (with help from Denny) made it a good experience. We're happy with our car. More
by mkj1010
Employees Worked With
Nick Barnes, Denny Applegarth
April 17, 2017
Car purchase Thorough The salesman for me and my wife could not have been better.Richie made us feel relaxed and clearly conveyed all the facts necessary for this transacti The salesman for me and my wife could not have been better.Richie made us feel relaxed and clearly conveyed all the facts necessary for this transaction More
by thomas037
Employees Worked With
Samantha Hahn, Richie Ramkelawan
