Heritage Volkswagen Catonsville - Service Center

Great service at VW Catonsville VW is a great place to get all your service needs addressed in a timely fashion ! Great people, pleasant environment and never a lack of Catonsville VW is a great place to get all your service needs addressed in a timely fashion ! Great people, pleasant environment and never a lack of confidence or trust in my choice to use their dealership ! Dave is the person I commonly converse with to schedule and complete service and without fail I can always get in when I can and more times than not the service time is always on time ! Thanks for great service experiences and I would definitely recommend them to anyone ! More

The Best VW Dealership The Customer Service is always magical. Always a great experience and a pleasure to have my vehicle serviced there. They ensure I maintain the vehi The Customer Service is always magical. Always a great experience and a pleasure to have my vehicle serviced there. They ensure I maintain the vehicle. More

Low Tire Pressure Warning Light I came in because my low tire pressure warning light was on and I had some problems with nails in my tires beforehand. I dropped off my car early and I came in because my low tire pressure warning light was on and I had some problems with nails in my tires beforehand. I dropped off my car early and was quickly helped. They inspected the tires and found no problems with them so they reset the warning light. Michelle Ramsey called me when my vehicle was finished, and when I arrived to pick it up she helped me quickly fill out all the necessary paperwork. She then emailed me a few days afterward just to make sure no more problems had occurred. More

Happy with Heritage I'm really pleased with the service at Heritage. They're friendly and flexible and they have a great space to work in if you wait there. I'm really pleased with the service at Heritage. They're friendly and flexible and they have a great space to work in if you wait there. More

Excellent, worry free. My service Samantha is awesome. She's very helpful and calls me right after service is completed. Let's me know how everything with my vehicle turned My service Samantha is awesome. She's very helpful and calls me right after service is completed. Let's me know how everything with my vehicle turned out. More

Great customer service Great customer service. Explained everything in detail. Waiting time was very short as they estimated before start the service. Daignosed service fee Great customer service. Explained everything in detail. Waiting time was very short as they estimated before start the service. Daignosed service fee didn't charge because it was under recalled services. More

Great experience Brought my car in for service and my advisor Samantha was great and one top of everything. In was in and out quickly and happy with the acknowledge in Brought my car in for service and my advisor Samantha was great and one top of everything. In was in and out quickly and happy with the acknowledge information given. More

Superior service ! Everyone was so friendly and Helped me right away with my key battery. I will be sure to come here for service in the future. ! Everyone was so friendly and Helped me right away with my key battery. I will be sure to come here for service in the future. More

Customer service Excellent customer service by Samantha everytime she always goes above and beyond! Working with a familiar friendly face makes me feel comfortable. Excellent customer service by Samantha everytime she always goes above and beyond! Working with a familiar friendly face makes me feel comfortable. I always leave happy. More

Keeps me timely statused on my service work. Prompt courteous service. Flexible. Gone above and beyond. Sensitive to cost and time issues of customers. Shuttle arrives promptly to pick me up Prompt courteous service. Flexible. Gone above and beyond. Sensitive to cost and time issues of customers. Shuttle arrives promptly to pick me up for return to shop. More