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Herlong Ford

Edgefield, SC

4.7
948 Reviews
Since 1933, Herlong Ford has committed to revolutionizing and legitimizing the new and pre-owned car business, guided by the principles of trust and open information exchange our goal is to provide a truly unique and satisfying automotive purchase experience for every guest, in every way. Why Buy From Herlong Ford? We shop our vehicles daily to make certain we are competitively priced with other like vehicles in the area No DOC fees, dealer fees or prep fees (this means there are NO hidden fees) A 3-day exchange policy on all Ford Certified pre-owned vehicles; buy with confidence We deliver Warranties are provided with ALL vehicles We are a "One Stop Shop" offering competitive financing options, vehicle protection / maintenance plans Our Ford Certified technicians rigorously inspect all vehicles prior to being placed on our lot for sale Carfax reports provided for all vehicles Family owned and operated since 1933 We offer top dollar for your trade and will buy your vehicle even if you don't buy ours. Let us make you an offer!
Contact Dealership

775 Augusta Rd

Edgefield, SC

29824

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Showing 948 reviews

October 12, 2018

do the same thing over and over and expect different results Purchased a used car from Herlong and it had some issues. I've been back to the dealership 5-6 times to get one ride issue resolved and all they do More

by bkbarrow01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Fred Munns
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Kornaus
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2018 -

Herlong Ford responded

Oh no, this in not what we like to hear! We strive for excellent customer service and I can assure you that we value your time and the money that you put in. Please feel free to give me a call at 803-480-1802 as we would like to make this right. Sincere apologies, Elizabeth Wiseman Customer Care Manager

October 11, 2018

Good Customer Service Very nice and helpful. Service was quick and explained in detail. Informed of other needed repairs and this was also explained to me in detail. More

by lstrom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Kornaus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brittany Ashley
October 11, 2018

In and out quick I came in without a appointment and they worked me right in ,oil change ,tire rotation and they took care of a recall that needed to be done , they ar More

by chris2hammers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Kornaus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gina Myers
October 08, 2018

Fixing ABS Speed Sensor Thanks for the great help in fixing the right rear ABS Speed Sensor and correcting. No more warning lights as it's driving smoothly now with 350,000 More

by JBRUT64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Kornaus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gina Myers, Brittany Ashley
October 07, 2018

Excellent experience Can not complain about the service. Excellent service with help in picking out my new truck. Unfortunately after leaving the dealership I was involve More

by Pwbrig822
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jaime Carrow, James Ray
October 01, 2018

Gina is beyond wonderful! Gina coordinated the appointments and made sure the work was done, as we had agreed. Her communication (via text, as requested by me) was excellent. More

by HEH819
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gina Myers
October 01, 2018

New Car - 1st Service Delay in ordering parts for horn malfunction. Informed part was ordered Monday and found out it was not ordered til Tuesday. Kept car for 5 days! More

by dcunningham0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Kornaus
4.0
This rating includes all reviews, with more weight given to recent reviews.
September 21, 2018

Service with a smile! Very friendly staff, my car was serviced at the time they promised. The price was right and I will Most definitely return for my next service!! More

by GINAMYERS08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Kornaus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gina Myers
September 19, 2018

Always a great experience We have purchased several vehicles from Herlong Ford. Everyone is always nice and caring. Fred, Jaime, and everyone is great. Many thanks to everyone More

by Julie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fred Munns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jaime Carrow
September 18, 2018

Well it's a great system Well another enjoyable visit to the service department they did a full examination of my Ford F-150 made the recommendations what was under warranty p More

by DALE USERY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Kornaus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gina Myers, Brittany Ashley
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