Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
214 Reviews of Herlong Ford - Service Center
Sort by
October 14, 2019
Good customer service Had a few issues that they addressed quickly. Customer happiness was there first priority. I was very impressed with their eagerness to help me. Thank Had a few issues that they addressed quickly. Customer happiness was there first priority. I was very impressed with their eagerness to help me. Thanks me Herlong for making my sons first truck buying experience great More
by JAMIEGODBEY
Verified CustomerEmployees Worked With
Helpful October 08, 2019
Got me out of another one Radiator hose leak. Just pulled up to the Service Center door and they were all over it like ants. They got the hose and had the car back to me by 3 Radiator hose leak. Just pulled up to the Service Center door and they were all over it like ants. They got the hose and had the car back to me by 3PM. I expected an appointment. More
by DUHWHITEHOUSE
Employees Worked With
Brittany Ashley, Bryan Bedenbaugh, Brittany Clester
October 04, 2019
Finest Hour Arrived on time and truck went in immediately. I managed to read 20 or so pages in my book before my wait was over. The paper work was explained compl Arrived on time and truck went in immediately. I managed to read 20 or so pages in my book before my wait was over. The paper work was explained completely before my release. The vehicle had no grease spots in cabin. Very satisfied. More
by RXVJL
October 04, 2019
Car needs help Needed oil chg and brake pads. Had to get rotors chg. Got me in quick and very reasonable price..Clean front seat. Was surprised. So glad they found Needed oil chg and brake pads. Had to get rotors chg. Got me in quick and very reasonable price..Clean front seat. Was surprised. So glad they found a nail in my back tire. More
by DEBRA_BC1
October 03, 2019
Horrible I had 3 diagnostic lights go off and my truck was riding rough and they said they couldn’t look at it for two weeks. I ended up taking it to Fairway F I had 3 diagnostic lights go off and my truck was riding rough and they said they couldn’t look at it for two weeks. I ended up taking it to Fairway Ford and it turns out both my front hubs were broke. I pay for an extended warranty and I think Herlong has horrible customer service. Fairway said I shouldn’t of even been driving it. More
by ARICKCHAPMAN
Employees Worked With
Brittany Clester
October 03, 2019
Regular Service Maintenance on my 2018 Jeep Rubicon Working with Herlong Ford was a Pleasure.The complete staff is Smiling and Courteous and take Great care of your needs! Go see Brittany in Service! 😍 Working with Herlong Ford was a Pleasure.The complete staff is Smiling and Courteous and take Great care of your needs! Go see Brittany in Service! 😍😍😍 More
by FIXAWRECK
Employees Worked With
Brittany Ashley, Bryan Bedenbaugh, Brittany Clester
October 03, 2019
Great experience Herlong Ford serviced my F-150 in a very timely manner. Everyone was very nice and made sure that I was satisfied with the work that was performed on Herlong Ford serviced my F-150 in a very timely manner. Everyone was very nice and made sure that I was satisfied with the work that was performed on my truck. I highly recommend The Herlong Service Department to anyone looking to get their Ford serviced. More
by Bigdaddyjoe2073
Employees Worked With
Brittany Ashley, Brian McCann, Bryan Bedenbaugh
October 03, 2019
gas lete i was very satifi with the work every boby was very polit.and helpful of telling me .what was the problem with my turck.thank you all. i was very satifi with the work every boby was very polit.and helpful of telling me .what was the problem with my turck.thank you all. More
by maryoneal52
Employees Worked With
Brittany Ashley
September 09, 2019
2018 Expedition Had to take 201 8 expedition to dealer to replace cracked lens cover we hadn't been gone long in loaner car before they called and had it replaced wit Had to take 201 8 expedition to dealer to replace cracked lens cover we hadn't been gone long in loaner car before they called and had it replaced with a brand new shiny lens excellent job More
by Ford Fan
August 23, 2019
Courteous, friendly, knowledge. I was very pleased with the service and the time was superb. I am usually offered a car wash where I purchased the car. I was not offer the was, but w I was very pleased with the service and the time was superb. I am usually offered a car wash where I purchased the car. I was not offer the was, but when I asked the employee took me car back but informed me that the wash station was not working. More
by Leona/Seletha
Employees Worked With
Brittany Clester
