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214 Reviews of Herlong Ford - Service Center
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October 17, 2018
Timely service I enjoy the option of "early" 9am appointments as I wait for the service to be completed on my vehicle and still have the whole day to enjoy once its I enjoy the option of "early" 9am appointments as I wait for the service to be completed on my vehicle and still have the whole day to enjoy once its done. I can enjoy tea and TV, or use Internet or bring something to read during the short time I am there. More
by cthoosierma
Verified CustomerEmployees Worked With
Holly at checkout., Gina Myers
Helpful October 17, 2018
Steering problem Bobby helped me with getting my truck towed and got back with me to let me no what they found and did the repairs in a timely manner. Bobby helped me with getting my truck towed and got back with me to let me no what they found and did the repairs in a timely manner. More
by LPHOWLETT1
Employees Worked With
October 12, 2018
do the same thing over and over and expect different results Purchased a used car from Herlong and it had some issues. I've been back to the dealership 5-6 times to get one ride issue resolved and all they do Purchased a used car from Herlong and it had some issues. I've been back to the dealership 5-6 times to get one ride issue resolved and all they do is rebalance the tires. Salesman is now complaining that they're losing money on the vehicle now because they keep having to work on it. Purchase paperwork says that they would take care of it. I've told them it's a bad tire, yet all they do is rebalance, drive, and say it's good now.....only to find out that it's not later down the road. He's apparently not concerned about the money that I've spent taking it back and forth nor the time that I've wasted trying to get it corrected. Don't waste your time with them. More
by bkbarrow01
October 11, 2018
Good Customer Service Very nice and helpful. Service was quick and explained in detail. Informed of other needed repairs and this was also explained to me in detail. Very nice and helpful. Service was quick and explained in detail. Informed of other needed repairs and this was also explained to me in detail. More
by lstrom
October 11, 2018
In and out quick I came in without a appointment and they worked me right in ,oil change ,tire rotation and they took care of a recall that needed to be done , they ar I came in without a appointment and they worked me right in ,oil change ,tire rotation and they took care of a recall that needed to be done , they are top notch ,great people. If people were like Gina the world would be a better place ,I mean that from the bottom of my heart , Christopher Waters More
by chris2hammers
October 08, 2018
Fixing ABS Speed Sensor Thanks for the great help in fixing the right rear ABS Speed Sensor and correcting. No more warning lights as it's driving smoothly now with 350,000 Thanks for the great help in fixing the right rear ABS Speed Sensor and correcting. No more warning lights as it's driving smoothly now with 350,000 Mike's and still going strong! John More
by JBRUT64
October 01, 2018
New Car - 1st Service Delay in ordering parts for horn malfunction. Informed part was ordered Monday and found out it was not ordered til Tuesday. Kept car for 5 days! Delay in ordering parts for horn malfunction. Informed part was ordered Monday and found out it was not ordered til Tuesday. Kept car for 5 days! More
by dcunningham0
Employees Worked With
October 01, 2018
Gina is beyond wonderful! Gina coordinated the appointments and made sure the work was done, as we had agreed. Her communication (via text, as requested by me) was excellent. Gina coordinated the appointments and made sure the work was done, as we had agreed. Her communication (via text, as requested by me) was excellent....she checked with me to ensure I approved of the additional work that was found to be necessary. She also communicated several extra times to keep me up to date on the progress (and texted a pic of my truck safely locked up inside before they left on Friday as a major sotrm approached). Very satisfied with the service department. Worth the extra drive for me to use this dealer. More
by HEH819
Employees Worked With
Gina Myers
September 21, 2018
Service with a smile! Very friendly staff, my car was serviced at the time they promised. The price was right and I will Most definitely return for my next service!! Very friendly staff, my car was serviced at the time they promised. The price was right and I will Most definitely return for my next service!! More
by GINAMYERS08
September 18, 2018
Well it's a great system Well another enjoyable visit to the service department they did a full examination of my Ford F-150 made the recommendations what was under warranty p Well another enjoyable visit to the service department they did a full examination of my Ford F-150 made the recommendations what was under warranty parts were ordered and again I congratulate the team the Excellence of experience in the gratitude that they showed me for being a faithful customer More
by DALE USERY
