Herman Cook Volkswagen

Everyone is friendly and helpful. I didn’t have a appointment but they still took care of what I needed. I didn’t have a appointment but they still took care of what I needed. More

I bought a beautiful car. That has several scratches. And the front bumper had 6 holes drilled into it despite the fact I signed no front license plate. So they said they woul That has several scratches. And the front bumper had 6 holes drilled into it despite the fact I signed no front license plate. So they said they would fix the bumper. It's looks worse now. They returned the car with sanding material all over it. Filthy and with scratches. Well see if they do the right thing. So upset. And really upset because my concerns were blown off. It's not over. I am getting my brand new car fixed right. More

Just beware - Bait and Switch. The official VW website posted the price for and accessory installation at Herman Cook Volkswagen. When I had the work done, they surprisingly add The official VW website posted the price for and accessory installation at Herman Cook Volkswagen. When I had the work done, they surprisingly added about $40 to the price. When I asked them why the price was more I was given a "buyer beware" type of explanation. They raised the price because they can. More

Outstanding experience with Herman Cook! Let me start by Outstanding experience with Herman Cook! Let me start by shouting out JoJo our sales associate and her finance manager Linda. We didn't know either Outstanding experience with Herman Cook! Let me start by shouting out JoJo our sales associate and her finance manager Linda. We didn't know either of them when we bought a used RAV4. But after that amazing experience (they trusted us to hold the car while we drove five hours to go get it!) we knew we wanted to lease our Tiguan from them. In this day and age, customer service is, at best, an 8 out of 10. But JoJo and Linda gave us 10 out of 10 and we couldn't be more pleased! Who doesn't loathe buying a car? Well with JoJo and Linda it was stress-free and dare I say "easy"! If you want to be treated like you have brains, like you might be intelligent and even savvy and that your time is super valuable-- go to Herman Cook VW. And, oh, btw, they have great inventory-- who doesn't love a VW? :) Thank you thank you! Can't wait for three years to be up so we can lease another Tiguan from y'all! More

Purchased some wipers, started to get them out of the boxes, then someone from service offered to put them on for me. I told him thank you for the great service. My first time there. I shall come back! boxes, then someone from service offered to put them on for me. I told him thank you for the great service. My first time there. I shall come back! More

I recently leased a 2021 Atlas from this dealership during their sign and drive promo, Lisa my sales rep was a delight to work with. Linda the finance manager was easy to work with as well, wasn't push during their sign and drive promo, Lisa my sales rep was a delight to work with. Linda the finance manager was easy to work with as well, wasn't pushy and guided me in any extra packages. I was in and out in less than an hour. Comparing the deal from other VW dealerships I got I'm happy I chose this location. More

Inquired 5 separate times about a 2018 Golf, never heard back, listing was removed several days later. Very disappointed, read the reviews but didn’t believe, believe. back, listing was removed several days later. Very disappointed, read the reviews but didn’t believe, believe. More