Herson's Honda

Very friendly and professional The employee who helped me, Rose Byrd, was very helpful in explaining the work that needed to be done and the cost. . She is very friendly and has se The employee who helped me, Rose Byrd, was very helpful in explaining the work that needed to be done and the cost. . She is very friendly and has several years of experience working at this location. my husband and I always look forward to working with her when we need to bring our car in for servicing. More

Passenger Airbag replacement and AC Check, June 2017 I found the Service Team at Hersons to be very attentive to my concerns and very professional in their treatment of me and in their overall customer s I found the Service Team at Hersons to be very attentive to my concerns and very professional in their treatment of me and in their overall customer service. However, the reason that I am rating Hersons a 4/5 stars is because the "volume" of customer's at the service center. My recommendation for Hersons would be to hire more mechanic's and service staff in order to handle the overall volume of their service center. More

Good service They were able to find the car I wanted and get it to me within the week. In and out through financing in under an hour. Quick and reliable. They were able to find the car I wanted and get it to me within the week. In and out through financing in under an hour. Quick and reliable. More

Outstanding car buying experience Had an outstanding car buying experience at Herson's. Right from Jonathan Camarena to Pat Zavala to Alex Garcia... they were all fantastic! I was prov Had an outstanding car buying experience at Herson's. Right from Jonathan Camarena to Pat Zavala to Alex Garcia... they were all fantastic! I was provided with all the info that I needed - accommodated my schedule requirements and not the other way around, answered my thousand Qs, showed features/how they work in two separate test drives, offered me excellent price and financing deal... all at my pace. Never felt hustled. Great office! Great care!! Great job!!! Outstanding Team!!!! More

Great Experience The salesman who helped us was very accommodating and helpful. He dis not rushed us on our decision to buy, rather he answered our questions and expla The salesman who helped us was very accommodating and helpful. He dis not rushed us on our decision to buy, rather he answered our questions and explain to us the details and the intent of the dealership to give us the best deal that they could offer on our trade-in car. From salesman to financing, they are all nice and helpful. We walk out of that dealership with our new car and a smile. More

Very professional and helpful I dropped off my 2015 Honda civic for service and stopped by the sale department where I met Richardson. I wanted to know if selling my 2015 Honda civ I dropped off my 2015 Honda civic for service and stopped by the sale department where I met Richardson. I wanted to know if selling my 2015 Honda civic and leasing a new 2017 Honda civic could bring my monthly payment down. Richardson appraised my car and run a simulation showing different options. He also brought the car out, explained in details all the features and made me test drive it. He answered all my questions with great details. More

Periodic Maintenance Checkup Excellent experience for periodic maintenance of my 2016 Odyssey in less time than estimate. Mike Parker and the entire customer interface staff was Excellent experience for periodic maintenance of my 2016 Odyssey in less time than estimate. Mike Parker and the entire customer interface staff was most courteous and helpful. More

Great customer service I worked with Rose Byrd to have my 2017 CRV serviced. Quick and efficient. She kept me informed during my wait. Great overall customer experience. I worked with Rose Byrd to have my 2017 CRV serviced. Quick and efficient. She kept me informed during my wait. Great overall customer experience. More

A1 service and a surprise As usual, it was a pleasure working with Rose. Service was done in a timely manner and I was sent on my way. After leaving, I ran some errands and was As usual, it was a pleasure working with Rose. Service was done in a timely manner and I was sent on my way. After leaving, I ran some errands and was surprised when the sliding doors on both sides of my van stopped working, with one side just barely open and the other completely open. I called Herson's and spoke with Rose, who said she would be waiting for me. Once I got there, Rose got the car into the service bay right away. I was very happy that I, and my car, of course, were well taken care of during both visits! More

Outstanding Customer Service (and patience!) I dropped my aging Odyssey off for service the following day. When an opening occurred later the same day, Rose tried valiantly to reach us to approve I dropped my aging Odyssey off for service the following day. When an opening occurred later the same day, Rose tried valiantly to reach us to approve the needed work so I could get my van back the same day. My husband called her back at 7:30 the next morning. She told him she was going to call us at 8:00 a.m. in case we slept in. Thoughtful! The van needed some pretty extensive work, and Rose explained everything very thoroughly. The final bill was less than the estimate she had given, as she looked for discounts she could apply. She was very friendly (as were many others we spoke to while picking up my van). My van feels like it has a second life, and I couldn't be happier with the whole experience. More