
Herson's Honda
Rockville, MD
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1,881 Reviews of Herson's Honda
Great experience When we first visited, David Diaz helped us a lot with the test drive. We again went on second day to negotiate the price. Andrew (Drew) Alvey was exc When we first visited, David Diaz helped us a lot with the test drive. We again went on second day to negotiate the price. Andrew (Drew) Alvey was excellent and helped us get a very good deal. He was very friendly and attentive. He showed us all the colors and again explained us all the features of the car as we were getting ready to drive the car home. He also shared his personal opinions about the car which I found helpful. More
Great Experience Purchasing! We originally test drove the Honda Accord at Herson's but ended up waiting a while to actually purchase the car. The test drive experience was great We originally test drove the Honda Accord at Herson's but ended up waiting a while to actually purchase the car. The test drive experience was great and we didn't have the high pressure to buy it right now like many other dealers. Rick was also very informative and answered our questions about the features the car. When it came time to purchase the car, we agreed on a price before going to the dealer, they didn't try to add on a bunch of extras. The whole experience was not pushy or slimy like many other dealers. The total time to complete the deal was very fast and no hassle. The treatment was very respectful the entire way. We would definitely go back! More
Caring competent friendly efficient ! I purchased my car from Honda in 2001. Most of your front service personnel have come and gone in that time and have sometimes been helpful and someti I purchased my car from Honda in 2001. Most of your front service personnel have come and gone in that time and have sometimes been helpful and sometimes just neutral but Rose Byrd is a stand out. She is welcoming to customers. She is always competent, efficient and friendly. I have appreciated seeing her familiar smiling face during the 16 years I've owned my Honda and I always feel I'm in safe hands. The work on my car has been done well and I have been extremely happy with this car. It's never once left me high and dry. You are very fortunate to have Rose work for you. She provides a continuity of goodwill to customers that you can't put a value on. I have appreciated working with her. More
services this service department is the worse I made an appointment to have my battery replace I call the service the department and they told me that the batt this service department is the worse I made an appointment to have my battery replace I call the service the department and they told me that the battery will be free no cost to me and the dealer will guarantee the battery for 100 months i made an appointment with service advisor and she told me that it will be free of charge i went to the dealer and they told me that i have to pay for the battery and also the installation over three hundred dollars this dealer ship is unethical i will never service my car at this location and will never buy a car here More
Great experience We worked with Aaron Phillips and he was extremely easy and honest to deal with. We did not feel like we were being pressured and he was able to get u We worked with Aaron Phillips and he was extremely easy and honest to deal with. We did not feel like we were being pressured and he was able to get us the exact car we wanted. More
Pleasent experience and great prices Between my family and our extended family, we have purchased about 8 vehicles from Herson's and each experience was wonderful and the prices are great Between my family and our extended family, we have purchased about 8 vehicles from Herson's and each experience was wonderful and the prices are great. Michael Mulcahy is the latest in a long line of employees who have served us well and made the car buying experience a pleasure. This is a top quality organization! Chris Glakas, the sales manager, was our first point of contact and helped us locate and order the exact vehicle we wanted. Michael Mulcahy was there to help us on the day we came to pick up the car and worked to introduce us to all the features and settings even helping us pair our phones and save some destinations in the navigation system. Finally, Alex Garcia, stepped in to make the financing discussion a breeze. His review of our financing and warranty options was helpful and clear. All in all, we have been impressed with everyone we have encountered at Herson's Honda for the 20 + years we have been doing business with this dealership. More
They do a good job They always have done a good job for us. We wish service was more affordable, but we can't complain about the quality of service. We have a vehicle They always have done a good job for us. We wish service was more affordable, but we can't complain about the quality of service. We have a vehicle there as well. More
Very friendly experience Rich is very friendly. He provided us a great car-buying experience. He showed us many cars and did not push us to make the decision. I would recommen Rich is very friendly. He provided us a great car-buying experience. He showed us many cars and did not push us to make the decision. I would recommend my friends to buy cars from him. More
routine+recall Rose is a pleasant person. She gave me full answers and explained and added her wise advice. Hope to meet her next time too. Thankks Rose is a pleasant person. She gave me full answers and explained and added her wise advice. Hope to meet her next time too. Thankks More
Friendly, pleasant and very supportive I am truly grateful I went to you for the purchase of my very first new vehicle. It was a great experience and your patience and friendly attitude mad I am truly grateful I went to you for the purchase of my very first new vehicle. It was a great experience and your patience and friendly attitude made a big difference. I went to others and did not get the same friendly and supportive attitude. Thank you very much. You are all a great team but Yvonne Gilmore and Alpha Bah, and Ted in finance were the best! Thanks to those behind the scenes as well. May God bless you all. More