Hertrich of New Castle Acura Hyundai

The Sales Manager Chris Anderson at this Acura dealership is toxic and a virus for this dealership. He has no consideration for customers, customer service, or his sales staff. He is very disrespectful and r is toxic and a virus for this dealership. He has no consideration for customers, customer service, or his sales staff. He is very disrespectful and rude. He is a manager and a boss man only, definitely NOT a Leader. He could care less if a deal is made or not, despite how hard his sales people work for the deal. If at all possible Never deal with or work with this Sales Manger, Chris Anderson. This is not an isolated incident and is a trend heard from other Acura customers from this dealership. More

WHO SAID 2020 WAS A BAD YEAR!!!! My husband and I had a good experience the weekend of Labor Day when we got a 2020 Hyundai Tucson. Everyone was nice and professional and the dealership was very clean. B good experience the weekend of Labor Day when we got a 2020 Hyundai Tucson. Everyone was nice and professional and the dealership was very clean. Brian assisted us with his knowledge of the vehicle and showed us a lot of the features in our new vehicle. I would highly recommend this dealership. More

The best car buying experience every! The Hertrich Acura team was the best, by far group of professionals automotive people I have every had the pleasure to work with. The process was sm The Hertrich Acura team was the best, by far group of professionals automotive people I have every had the pleasure to work with. The process was smooth as silk and I never felt pressured in the least. From the initial conversations with my salesperson, Oeut Peou, her manager, Chris Anderson and the General Manager, Craig Munholland - they all did an excellent job. My wife and I drove 90 minutes from Rehoboth Beach, Delaware and would do it again the next time we need to purchase a car, More

Great Experience!! I purchased a new Tucson and the process from start to finish was amazing. Luis Ortiz and other staff made sure my fiancé and I were comfortable durin I purchased a new Tucson and the process from start to finish was amazing. Luis Ortiz and other staff made sure my fiancé and I were comfortable during our time there and exceeded all my expectations. Very thankful for the professionalism of Luis and will definitely purchase again from him. More

OUTSTANDING SERVICE DEPARTMENT We recently purchased a used Acura from Hertrich Acura of New Castle, DE. After driving it for several hundred miles, we noticed a shudder in the 35- We recently purchased a used Acura from Hertrich Acura of New Castle, DE. After driving it for several hundred miles, we noticed a shudder in the 35-45 mph range. We contacted the service department at Hertrich, and an appointment was made for us. Since we live in Pennsylvania and had a 150 mile drive to Hertrich, we had some anxiety as to what might be wrong with our new vehicle. Upon pulling into the service department, and explaining our problem, the service rep assured us that they would check the vehicle out. We waited while the vehicle was serviced and the service manager, Jeff, came out to the waiting area and explained that they had found the problem....some debris in the transmission fluid. They flushed the fluid out, and then test drove the vehicle again. To make sure that they had resolved the problem, they refilled the fluid and flushed it a second time. He explained that we may, after several hundred more miles, experience the problem if residue was still left in the transmission. At that point, they would be happy to take care of the problem and we should contact them. We drove the vehicle after and found that the shudder was gone. We drove from New Castle, DE, to Pittsburgh for the weekend and experienced no problem at all. I have to say that this is probably the most well run and accommodating dealership we have ever dealt with. Not only did their sales department handle our sale without a problem, but the service department has handled what we thought might have been a serious problem. I would highly recommend Hertrich Acura for both sales and service. They truly stand behind the vehicles they sell. We are very satisfied customers!!! More

Best Sales Experience We Have Ever Had! Yesterday, my husband and I traveled from Selinsgrove, PA to New Castle, DE, to buy a car. We had been searching for a used Acura and had visited sev Yesterday, my husband and I traveled from Selinsgrove, PA to New Castle, DE, to buy a car. We had been searching for a used Acura and had visited several other dealers. I saw a car we were interested on the Hertrich Acura website and called to see if it was still available. I had also called two other dealers to inquire about their vehicles. One of the other dealers never returned my call. The second dealer returned my call, but after I heard from a lovely salesperson at Hertrich named Ty Bailey. She got back to us immediately and, indeed, the car was still available. So off we went to Delaware! Upon meeting Ty, who met us at the door, we found her to be warm, friendly and very low key. She was not the high-pressure type of salesperson you often find in dealerships. She showed us the vehicle, began the process of appraising our trade in and kept us company with very pleasant conversation throughout the afternoon. The car was just what we had been looking for, even the color was our first choice. It was like it was meant to be! We waited while the new car was being detailed and left Hertrich Acura very happy customers! Ty was a pleasure to deal with, a very hard worker (she has more than one job), and we highly recommend both the dealership and Ty if you are looking for not only a great deal, but a great experience as well! Thank you, Ty, for such a wonderful afternoon and best of luck to you in all your future endeavors! More

Maxima I had the pleasure of working with Lorenzo Hendricks! He made the experience smooth, fast, and easy! I would highly recommend Lorenzo for your next c I had the pleasure of working with Lorenzo Hendricks! He made the experience smooth, fast, and easy! I would highly recommend Lorenzo for your next car purchase! I will definitely purchase more vehicles from Lorenzo and the Hertrich dealership family! More

Phil's the best Thank you so much to Phil for not being pushy, hearing me and my needs, and finding me my perfect car. You were amazing! I love it Thank you so much to Phil for not being pushy, hearing me and my needs, and finding me my perfect car. You were amazing! I love it More

Thanks, Nick Florio Thanks to Nick Florio, my first service experience was turned around and I can leave a happy customer. After a few bumps in the road, Nick sat with me Thanks to Nick Florio, my first service experience was turned around and I can leave a happy customer. After a few bumps in the road, Nick sat with me, reassured me the problem would be resolved and it was. I appreciate you, Nick. Thanks More

I felt extremely uncomfortable. I felt extremely uncomfortable when I walked in. I previously spoke with Mr. Forilo. In reference to expired gift cards I received a week prior to. He I felt extremely uncomfortable when I walked in. I previously spoke with Mr. Forilo. In reference to expired gift cards I received a week prior to. He assured me that he would give me a $100 gift card for my trouble. I didn't realize once her saw that i was black, I waited for 15 mins b4 someone acknowledged me and my son. Mr. Ferilo never acknowledged my presence. I felt very discriminated against and I will tell all my family and friends about my traumatic experience. More